Stephen Oduro Bosomtwe Kwatemaa
Leeds,West Yorkshire
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Administrator
All Believers Charity
Leeds, West Yorkshire
10.2018 - Current
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Organised team building activities to foster professional relationships with staff.
- Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
- Updated website content to feature announcements and developments.
- Facilitated meetings to discuss latest developments and promote target goals.
- Oversaw database to maintain updated records and accuracy.
- Produced and submitted expenses reports to management.
- Implemented guidelines and procedures for staff to comply with.
- Identified skills gaps and arranged relevant training to up-skill clerical team.
- Maintained high standards of accuracy and quality in data entry and record keeping.
- Set office policies and procedures to keep team members coordinated.
- Enforced clerical team compliance with industry best practices and internal policies.
Administrator
Emmanuel AOG Charity
Leeds, West Yorkshire
03.2011 - 04.2018
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Organised team building activities to foster professional relationships with staff.
Education
Bachelor of Arts - Business Administration
University of Ghana
Ghana 01.1996 - 05.2000
Micro Computer Technology - Computer Hardware and Networking, Microsoft Packages (Word, Excel, Powerpoint, Access)
Global Computers
Ghana 06.2002 - 12.2002
Skills
- Reporting and documentation
- Pricing
- Ability to prioritize
- Report writing
- Policy and procedure modification
- Employee management
- Data entry
- Bookkeeping
- Microsoft Office expertise
- Complaint resolution
Languages
English
Fluent
Timeline
Administrator
All Believers Charity
10.2018 - Current
Administrator
Emmanuel AOG Charity
03.2011 - 04.2018
Micro Computer Technology - Computer Hardware and Networking, Microsoft Packages (Word, Excel, Powerpoint, Access)
Global Computers
06.2002 - 12.2002
Bachelor of Arts - Business Administration
University of Ghana
01.1996 - 05.2000
Similar Profiles
Ronn ChapmanRonn Chapman
Music Director at New Coventant Believers ChurchMusic Director at New Coventant Believers Church
Dr. Jino SebastianDr. Jino Sebastian
Consultant Surgical Oncologist at Believers Church Medical College and HospitalConsultant Surgical Oncologist at Believers Church Medical College and Hospital
Mariah MilesMariah Miles
Youth Department Secretary at Believers Temple COGICYouth Department Secretary at Believers Temple COGIC
Sarah DunkleySarah Dunkley
Head of EYFS/KS1, Year 2 Class Teacher at Fulneck SchoolHead of EYFS/KS1, Year 2 Class Teacher at Fulneck School
Afreen AhmedAfreen Ahmed
Pre-Registration pharmacy Technician at Leeds Teaching HospitalsPre-Registration pharmacy Technician at Leeds Teaching Hospitals