STEPHEN WILLIAMS

• Assisted older adults with Mental Health with daily living activities to promote independence and wellbeing. In a supported accommodation setting
• Collaborated with multidisciplinary teams to develop personalised care plans for residents.
• Monitored and recorded changes in residents' health and behaviour to ensure appropriate responses, and making sure all Appointments were carried out and supported.
• Educated families on care practices and strategies to support loved ones effectively.
• Implemented safety protocols and ensured a clean environment to prevent accidents and injuries.
• Participated in training sessions to further develop skills and knowledge in elder care.
• Facilitated engaging activities to encourage social interaction and mental stimulation among residents.
• Collaborated closely with healthcare professionals to ensure comprehensive patient care.
• Actively participated in staff training sessions, keeping up-to-date on best practices for Mental Health Care.
• Liaised with other members of the support team to ensure consistency in care provision.
• Provided emotional support and companionship to enhance quality of life for elderly individuals.
• Worked collaboratively with other support workers to maintain holistic care for clients.
• Administered medication to safeguard health and wellbeing.
• Supervised patients during outings and physical activities, promoting dignity and independence.
• Helped patients to take medication as prescribed by medical professionals.

• Assisted patients with daily living activities to enhance overall wellbeing.
• Supported healthcare professionals in delivering high-quality care and treatment plans.
• Monitored patients' conditions and reported any changes to nursing staff promptly.
• Collaborated with multidisciplinary teams to ensure comprehensive patient support.
• Maintained accurate records of patient care activities and observations consistently.
• Provided emotional support to patients and families during challenging times.
• Adhered to health and safety regulations to promote a secure environment.
• Participated in training sessions to improve skills and knowledge in patient care.
• Enabled better understanding between healthcare team members by acting as a liaison between them.
• Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
• Practised infection control standards to maintain patient health and safety.
• Maintained a clean, safe environment for all patients.
• Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
• Attended mandatory training courses on regular basis to keep skills updated.
• Worked closely with multidisciplinary team to deliver holistic care.
• Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
• Maintained strict confidentiality of information regarding patients.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to Management and professionals.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Submitted reports to manager regarding status of client.

Directed function room activities for corporate events, facilitating efficient event management.
Managed bar and security staff to enhance guest experience.
Conducted financial oversight to track expenditures and revenues. Met with clients to evaluate operational needs and develop action plans to meet corporate objectives.

• Constructed bespoke furniture and joinery solutions tailored to client specifications.
• Utilised a range of woodworking tools to complete high-quality finishes on projects.
• Collaborated with clients to interpret design requirements and deliver effective solutions.
• Trained junior carpenters in best practices for safety and craftsmanship standards.
• Enhanced workshop efficiency by organising tools and managing project timelines.
• Resolved on-site challenges by applying problem-solving skills and technical knowledge.
• Followed blueprints accurately for precise results in constructions.
• Adapted quickly to new designs, ensuring versatility in work style.
• Managed wood supplies inventory prudently avoiding unnecessary wastage.
• Installed doors, windows, floorings effectively resulting in sturdy structures.
• Replaced damaged wood panels effectively, restoring aesthetic appeal of structures.
• Achieved customer satisfaction by delivering high-quality carpentry and joinery services.
• Cut wood on machines or by hand depending on complexity of design.
• Worked fast under time constraints to meet specific timelines.
• Fitted windows, door frames and external building fixtures.
• Built and installed solid oak door casings and flooring.

• Operated machinery and equipment to ensure smooth production processes.
• Collaborated with team members to maintain high standards of quality control.
• Inspected finished products for defects and ensured compliance with specifications.
• Followed strict safety protocols to promote a safe working environment.
• Checked quality of finished products, guaranteeing customer satisfaction.
• Packed finished goods carefully, ready for dispatch to customers.
• Liaised closely with supervisors regarding any production issues or delays.
• Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.

• Assisted customers in selecting appropriate sports equipment and apparel based on their needs.
• Provided training and guidance to junior sales assistants to enhance team performance.
• Resolved customer complaints and inquiries promptly to maintain high satisfaction levels.
• Built rapport with regular customers, provided personalised service.
• Maintained high standards of cleanliness on shop floor, improved shopping experience for customers.
• Enhanced store presentation with strategic merchandise placement.
• Handled customer complaints efficiently, turned negative experiences into positive ones.
• Adhered strictly to company policies whilst handling cash transactions.
• Accepted and processed cash, check and card payments.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Operated cash registers with accuracy and processed cash and card transactions.
• Maintained knowledge of products and features to provide recommendations to customers.
• Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
• Assisted customers in locating specific items to boost satisfaction.
• Helped customers obtain specialised help for refunds and exchanges.

• Assisted customers in selecting appropriate sportswear and footwear based on individual needs and preferences.
• Maintained clean and organised sales floor to enhance customer shopping experience and promote product visibility.
• Processed transactions efficiently whilst ensuring accuracy in cash handling and customer receipts.
• Provided exceptional customer service by addressing inquiries and resolving any issues related to products or services.
• Demonstrated product knowledge to educate customers on features and benefits of various sports equipment and apparel.
• Offered personalised shopping advice to enhance customer experiences.
• Built strong relationships with regular customers for repeat business.
• Assisted customers in locating specific items to boost satisfaction.
• Followed company procedures and guidelines for smooth retail operations.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Collaborated with sales managers to meet target quotas.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.