Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Williams

Stephen Williams

Reception Manager
London

Summary

I have over twenty years experience in hospitality. I am a detail-oriented team player with strong organizational skills. I can also handle multiple projects simultaneously with a high degree of accuracy.

During my time in hospitality i have created a large database of regular clients and am able to maintain great relationships with them.

I helped launch a new restaurant in Mayfair "20 Berkeley" part of Creative restaurant Group which was very successful.

Overview

21
21
years of professional experience
1
1
Language

Work History

Guest Relations Manager

Aragawa Ltd
London
10.2023 - Current
  • Created seasonal events and campaigns to inspire guests and elevate experiences.
  • Drove customer retention, building engaging relationships through every interaction.
  • Organised marketing plans and programmes to best support business growth and development. Working with life style concierge groups and creating individual plans and promotions for each group.
  • Managed multi-channel advertising campaigns to support sales objectives.
  • Coordinated placements for television and radio, social media and print publication advertisements.
  • Wrote engaging, entertaining and informative media scripts for different uses.
  • Leveraged market and competitor data to identify market opportunities and gaps.
  • Networked with media and PR professionals to build campaign reach.
  • Maximised media coverage through tactical planning and communications.

Chief Instructor

British Academy of Krav Maga
London
07.2016 - Current
  • Coached new students by breaking down techniques into simple moves.
  • Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
  • Encouraged physical fitness to encourage students to maintain healthy lifestyles.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.
  • Organized course for women's self defence also instructor programmes.
  • Work with high profile clients and help them set and achieve health and wellness goals.
  • Conducted classes and workshops for students on special topics such as knife crime in London.

Events Manager

Creative Restaurant Group 20 Berkeley
City Of London
06.2023 - 10.2023
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated florists, photographers, and musicians for events.
  • Interviewed clients to understand event scopes of work and establish budgets.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • In the first 5 months of running the events department I was able to secure 150k in events.

Reservations Manager

Creative Restaurant Group 20 Berkeley
City Of London
03.2023 - 10.2023
  • Created back of house system(SevenRooms) for 20 Berkeley new opening in Mayfair.
  • Configured all confirmation emails, no-show emails, setup of stripe for automated payments. Configured shift patterns and access rules for online bookings.
  • Created boost campagnes for quite times in business by creating specified promotions through SevenRooms and targeting specific guests through emails with offer links.
  • Set up systems such as Open Table and Code App.
  • Looked at oppurtunities to run promotions through third party sites such as Time Out, Virgin Experiences, Secret London, Truly Experiences.
  • Visited 38 local hotels to Mayfair and contact with all head concierges and golden key members to boost covers.

Receptionist Manager

Harvey Nichols
London
04.2003 - 03.2023
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Built and managed processes for tracking and monitoring department performance.
  • Cultivated strong relationships with regular clients.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Worked with booking systems (Open Table, Qudra Net, Seven Rooms, Tevalis)

Education

GCSEs, BTEC Travel and Tourism, 1st Dan Black Belt -

Acton High School
Acton, Ealing

Skills

    Strategic planning

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Timeline

Guest Relations Manager

Aragawa Ltd
10.2023 - Current

Events Manager

Creative Restaurant Group 20 Berkeley
06.2023 - 10.2023

Reservations Manager

Creative Restaurant Group 20 Berkeley
03.2023 - 10.2023

Chief Instructor

British Academy of Krav Maga
07.2016 - Current

Receptionist Manager

Harvey Nichols
04.2003 - 03.2023

GCSEs, BTEC Travel and Tourism, 1st Dan Black Belt -

Acton High School

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