Stephen Wildsmith
Huddersfield
Summary
Hardworking employee. Well-versed in strong communication and organisational skills. Adept at multi-tasking. Qualities of professionalism and supportive behaviours. The attributes and skills range that I bring is versatile and transferable across a range of Business Administration roles.
Overview
28
28
years of professional experience
1
1
Certification
Work history
Retail Bank Administrative Roles
Lloyds Banking Group
Leeds
01 2008 - Current
- I have been working remotely, in present role, since 2020
- Carrying out day-to-day duties accurately and efficiently
- Successfully delivering on tasks within tight deadlines
- Demonstrated admirable behaviours of professionalism, respect, friendliness and willingness to help to the extra mile whenever needed
- In my present role with Lloyds Banking Group, I have responsibilities for gathering customers information for delivery of Data Subject Access Requests (DSAR)
- I see my DSAR role as being a transfer of the filing, gathering and distribution skills which I gained earlier in my work history
Retail Bank Administrative Roles
Halifax-Bank of Scotland
Leeds
2001.01 - 2008.01
- A great number of the skills in my roles, from joining Halifax Bank of Scotland at 2001 through to this present time with Lloyds Banking Group, are admirable examples of transferable skills that I first gained in the earlier employment with Legal Services Commission; Legal Aid Board
- In my earlier roles within Halifax Bank of Scotland legacy, alongside my joint roles within a team, I had duties of document scanning and indexing
- Particular responsibility for the ordering, distribution, audit and return of title deeds. This was a role of great trust, with title deeds being particularly valuable documents, and potential costly to restore
Team Colleague, Post, Distribution, Filing Clerk
Legal Services Commission; Legal Aid Board
Leeds
1997.06 - 2000.12
- Energetic and hardworking colleague, and I provided valued administrative support serving the Board/Commission's Legal and Finance teams, in my roles of filing clerk and postal team colleague
- This role also encompassed regular responsibilities of post room. Efficient processing of outgoing post. Specifically ensuring that items of post were collected from departments at the required times, and that the busy volume of items to go were ready for collection at the given Royal Mail & DX call times
Education
Complaints Handling- external qualification
Chartered Banker
2014 - 2015
Business Administration
Direct Training
1992 - 1993
Skills
- Problem solving skills, and to make a point of sharing my findings and learnings of problems solved across my colleagues
- Efficiently fulfilling work requirements - meeting deadlines and service level agreements
- Clear communication - skilled at imparting information in a way that is concise and free of overloaded explanations For example, in role of buddy to new colleagues and colleagues embarking on new training
- Experienced of workings and functions of the Microsoft Teams application
Certification
Chartered Banker Complaint Handling examination, successful result with pass mark 74%; Business Administration NVQ level 2
Free Time Activities
I enjoy varied tastes of music and reading, socialising lunches.
Personal Information
Address: 99a Trinity Street, Huddersfield HD1 4DN
Date of birth: 17 November 1964
References: RefsOut@lloydsbanking.com. 0345 3000 795
Timeline
Retail Bank Administrative Roles
Halifax-Bank of Scotland
2001.01 - 2008.01
Team Colleague, Post, Distribution, Filing Clerk
Legal Services Commission; Legal Aid Board
1997.06 - 2000.12
Retail Bank Administrative Roles
Lloyds Banking Group
01 2008 - Current
Complaints Handling- external qualification
Chartered Banker
2014 - 2015
Business Administration
Direct Training
1992 - 1993