Stephen Wenn

By 2016 I had grown the books into multi-million pound accounts and as such I needed to decrease my workload. We employed a branch manager to look after the retail arm and I continued to look after the wholesale arm and the underwriting arm.

Job Role Underwriting Manager

• Lead Underwriter for all schemes with wide authority parameters.
• Responsible for overall operation and control of the schemes.
• Main point of contact for all departments of capacity (underwriting, claims, accounts, compliance, audits etc).
• Grow and support for the schemes whilst maintaining profitability.
• Train and develop the team of underwriters.
• Responsible for submission of risk and premium Bordereau.
• Point of contact for all claims issues (e.g non-disclosure).
• Develop and maintain relationships with a panel of sub-brokers.
• Help and support non-underwriting colleagues with large or complex risks. Ensuring they are and presented fairly to market and provide advice on most suitable products to recommend to client based on their needs.
• Negotiate contracts - Binding Authority Agreements.
• Write policy wordings, summaries of cover, IDID's etc.
• Write suites of endorsements.
• Write the rates.
• Write the underwriting guides.
• Write question sets for each product/line of business.
• Design documentation (schedules, statement of facts etc).
• Write the processes (e.g claims, referrals both internal and external).
• Design IT systems.
• IT systems product testing.

Job Role Branch Manager (Wholesale)

• Responsible for the management of the office.
• Management of all staff members including absences, individual appraisals, pay progression/bonus schemes, disciplinary procedures.
• Responsible for setting branch budget for each financial year (expenditure and profit).
• Responsible for staff recruitment.
• Responsible for staff training and induction.
• Responsible for branch performance in relation to targets set.
• Responsible for managing larger or complex risks.
• Auditing the work of staff to ensure high standards and compliance.
• Handling of complaints.
• Liaise with insurers to arrange new schemes and deals.
• Reporting directly to the Board.
• Responsible for agency management.

Change of employer following the acquisition of Cliftonside Insurance Services by Academy Insurance Services Ltd.

I managed 3 parts of the business at this point. A retail arm, a wholesale arm and from 2007 onwards an underwriting arm.

In 2007 I arranged our first Binding Authority Agreement and began to Underwrite property owners and household risks. Underwriting became a core element of my branches activities and over the years I continued to develop our products and services achieving significant growth.

Job Role Underwriting Manager

• Lead Underwriter for all schemes with wide authority parameters.
• Responsible for overall operation and control of the schemes.
• Main point of contact for all departments of capacity (underwriting, claims, accounts, compliance, audits etc).
• Grow and support for the schemes whilst maintaining profitability.
• Train and develop the team of underwriters.
• Responsible for submission of risk and premium Bordereau.
• Point of contact for all claims issues (e.g non-disclosure).
• Develop and maintain relationships with a panel of sub-brokers.
• Help and support non-underwriting colleagues with large or complex risks. Ensuring they are and presented fairly to market and provide advice on most suitable products to recommend to client based on their needs.
• Negotiate contracts - Binding Authority Agreements.
• Write policy wordings, summaries of cover, IDID's etc.
• Write suites of endorsements.
• Write the rates.
• Write the underwriting guides.
• Write question sets for each product/line of business.
• Design documentation (schedules, statement of facts etc).
• Write the processes (e.g claims, referrals both internal and external).
• Design IT systems.
• IT systems product testing.

Job Role Branch Manager (Retail and Wholesale)

• Responsible for the management of the office including all daily banking duties.
• Management of all staff members including absences, individual appraisals, pay progression/bonus schemes, disciplinary procedures.
• Responsible for setting branch budget for each financial year (expenditure and profit).
• Responsible for staff recruitment.
• Responsible for staff training and induction.
• Responsible for branch performance in relation to targets set.
• Responsible for managing larger or complex risks.
• Auditing the work of staff to ensure high standards and compliance.
• Handling of complaints.
• Liaise with insurers to arrange new schemes and deals.
• Reporting directly to the Board.
• Responsible for agency management.

Job Role

• Responsible for the management of the office including all daily banking duties.
• Management of all staff members including absences, individual appraisals, pay progression/bonus schemes, disciplinary procedures.
• Responsible for allocated branch finances (expenditure and profit).
• Responsible for staff recruitment.
• Responsible for staff training and induction.
• Responsible for branch performance in relation to targets set.
• Responsible for managing larger or complex risks.
• Auditing the work of staff to ensure high standards and compliance.
• Handling of complaints.
• Liaise with insurers to arrange new schemes and deals.

Job Role

• Assisting the branch manager with all aspects of running the office and deputising in their absence.
• Assisting with staff training and induction.
• Ensuring all staff worked to a high standard.
• Setting individual staff sales targets.
• Supporting staff to achieve their individual sales targets.
• Ensuring the branch target was met on a monthly basis.
• Assisting junior staff as needed, ensuring that risks were presented fairly and that appropriate products were recommended to our clients.
• Responsible for managing larger or complex risks.
• Providing new business quotations, inviting renewals, processing adjustments and offering advice on products including but not limited to:

Commercial and residential property owners (primarily)

Private car

Commercial vehicle

Household

Liability

Package

Commercial combined

Motor trade

Fleet

Job Role

• Providing new business quotations, inviting renewals, processing adjustments and offering advice on products including but not limited to:

Commercial and residential property owners (primarily)

Private car

Commercial vehicle

Household

Liability

Package

Commercial combined

Motor trade

Fleet

Job Role

• Providing new business quotations to potential customers on private car and household products.
• Had limited underwriting authority on some schemes.

Job Role

• Almost exclusively providing new business private car quotes to potential customers.

Job Role

• An outbound sales role, contacting previous customers and updating them on current products and services.

Job Role

• Providing new business quotations, inviting renewals, processing adjustments and offering advice to direct customers on personal lines products (predominantly private car and household).
• Underwrite referrals from brokers on personal lines products (predominantly private car and household).
• Limited dealings with commercial lines products.
• Ran a multi-million pound taxi scheme for a select panel of brokers, substantially growing the account whilst maintaining profitability.

Job Role

• Providing new business quotations, inviting renewals, processing adjustments and offering advice on predominantly personal lines products.

Job Role

• Providing new business quotations, inviting renewals, processing adjustments and offering advice on predominantly personal lines products.

• Limited dealings with some basic commercial lines products such as per-capita liability and package.