STEPHEN WAY
ARBORFIELD GREEN,BERKSHIRE
Summary
A seasoned professional with expertise in relationship development and risk management, complemented by a CII qualification in insurance. Demonstrates strong stakeholder management and project management skills, with a strategic approach to planning and commercial awareness. Proven leadership in team building and negotiation, adept at applying agile methodology to drive results. Recognised for maintaining composure under pressure and excelling in problem-solving, communication skills, and public speaking. Committed to leveraging these competencies to achieve organisational goals and foster growth.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Market Lead – Financial Services
Ordnance Survey
Southampton, Hampshire
2025.10 - Current
- Produced comprehensive market research reports by analysing sector trends and customer behaviour.
- Increased efficiency of data collection processes, ensuring accuracy and relevancy of information obtained.
- Collaborated with sales department to align market research findings with sales objectives, optimising results.
- Improved company's strategic position by identifying emerging industry trends early on.
- Informed business decisions, utilising detailed data collection and interpretation techniques.
- Implemented targeted marketing campaigns following extensive audience segmentation studies.
- Streamlined internal processes to improve overall efficiency.
- Led regular team meetings, promoting open communication and teamwork.
- Provided product training to staff members, enhancing their knowledge base.
Senior Manager, UK & Ireland
Swiss Re Group
London, City of London
2020.12 - 2025.06
- Manage client relationships to enhance underwriting and streamline processes.
- Oversaw key accounts for UK/global insurers, brokers and MGA’s securing significant contracts.
- Led negotiations with strategic partners, ensuring beneficial agreements.
- Supervised client lifecycle, achieving 250% sales target, $10.5m in 2024.
- Consulted with C-suite, delivering impactful insights and solutions.
- Enhanced client engagement strategies, leading to substantial improvements in underwriting outcomes and increased client satisfaction.
- Coordinated with C-suite executives to align underwriting processes, resulting in optimized workflows and stronger partnerships with key stakeholders.
- Analyzed market trends and client buying behaviors, informing strategic decisions that bolstered account management for UK/global insurers.
Head of Solutions (Interim), UK & Ireland
Swiss Re Group
London, City of London
2022.07 - 2023.07
- Led team to achieve 25.7% growth and expanded client base by 40.3% in UK & Ireland.
- Directed strategic initiatives, enhancing team performance and operational efficiency.
- Directed team operations by fostering environment of shared ownership, leading to improved performance and engagement across the board.
Product Owner Platform / Business Development Manager
Airbus
Guildford, Surrey
2018.07 - 2020.11
- Product owner for geospatial platform utilising first and third party data for peril analysis
- Communicated product vision to teams and clients, enhancing collaboration and understanding.
- Managed relationships with lenders, insurers, brokers, leading to improved client satisfaction.
- Led product development, integrating insights for strategic growth.
- Delivered climate risk analysis, aiding top mortgage lenders in informed decision-making.
- Generated £3M revenue in 2020, demonstrating strong business development skills.
- Drove cross-functional teams to align on product goals, resulting in streamlined workflows and enhanced stakeholder engagement.
Commercial Client Manager
Ardonagh Group
Southampton & Henley-on-Thames
2016.04 - 2018.07
- Managed insurance portfolios, achieving 92% client retention and expanding client base.
- Enhanced client satisfaction by tailoring insurance solutions and streamlining processes.
- Collaborated with underwriting teams to reduce policy issuance times, improving onboarding.
- Mentored junior staff, fostering collaboration and improving team performance.
- Analyzed growth opportunities, resulting in measurable revenue and market presence increases.
Commercial Account Manager
BJP Insurance Brokers Ltd
Wokingham
2007.10 - 2016.03
- Managed diverse portfolio of commercial accounts, ensuring high retention rates and maintaining strong client relationships.
- Conducted thorough risk assessments for construction projects, enhancing policy accuracy and minimizing client exposure.
- Negotiated terms with underwriters to secure optimal coverage, resulting in improved client satisfaction and loyalty.
- Analyzed claims data to identify trends, enabling proactive risk management strategies that reduced future incidents.
- Collaborated with clients to understand their needs, fostering trust and facilitating tailored insurance solutions.
Education
GCSEs - X9 Including English, Maths
Garth Hill School
Bracknell, Bracknell Forest07.1997
Skills
- Relationship development
- Insurance - CII Qualification
- Risk management
- Stakeholder Management
- Project management & strategic planning
- Commercial awareness
- Leadership & team building
- Negotiation
- Agile methodology
- Calm under pressure
- Problem-solving
- Communication skills & public speaking
Certification
- CERTIFIED SCRUM PRODUCT OWNER (CSPO) - Scrum Alliance - 2018
- HEALTH & SAFETY LEVEL 2 - Chartered Institute of Environmental Health - 2017
- CERTIFICATE IN INSURANCE (CERT CII) - Chartered Insurance Institute - 2005
HOBBIES
Motorsport, grassroots coaching. Led my son to 2 Championship seasons incorporating the use of data and working through problems in a methodical manner.
Timeline
Market Lead – Financial Services
Ordnance Survey
2025.10 - Current
Head of Solutions (Interim), UK & Ireland
Swiss Re Group
2022.07 - 2023.07
Senior Manager, UK & Ireland
Swiss Re Group
2020.12 - 2025.06
Product Owner Platform / Business Development Manager
Airbus
2018.07 - 2020.11
Commercial Client Manager
Ardonagh Group
2016.04 - 2018.07
Commercial Account Manager
BJP Insurance Brokers Ltd
2007.10 - 2016.03
GCSEs - X9 Including English, Maths
Garth Hill School