Stephen Watson

• Reviewed operational policies periodically for improvements in efficiency and effectiveness.
• Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
• Delegated tasks effectively to maximise team potential and productivity.
• Developed an efficient workflow to reduce service downtime.
• Fostered strong relationships with clients through excellent customer service skills.
• Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
• Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
• Coordinated staff development training to improve overall service delivery.
• Conducted thorough audits on services provided, maintaining top-quality standards consistently.
• Managed customer complaints for improved business reputation.
• Oversaw workforce recruitment and development processes to guarantee service excellence.

working on the MOD contract to increase profitability for a fixed 14 moth contract taking it from the previous year of 195k to 1.2m

Started as a fire alarm engineer in 1988 working my way up to Group Service Manger responsible for all operations of the group

Started as a trainee working up to a qualified electrician working on domestic through to industrial installations and repairs