Stephen Ward
Weymouth,Dorset
Summary
Dedicated and hardworking individual with strong drive and desire to succeed. Highly motivated and helpful to aid team performance. Thrives in fast-paced environments and achieves strict deadlines under pressure.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Baker
Belles Bakery
Weymouth, Dorset
01.2018 - Current
- Managed ingredients supply, ensured uninterrupted production process.
- Kneaded bread dough and shape into appropriate-sized loaves for baking.
- Arranged display case with appealing presentation to maximise sales.
- Adapted quickly to changing demand patterns during holiday season, and ensure adequate stock levels.
- Followed precise measurements for each recipe to guarantee consistency in taste and texture.
- Serve bakery customers daily with professional customer service.
- Developed new products based on seasonal ingredients and dessert trends.
- Clean and maintained kitchen equipment and ovens.
- Minimised food contaminating risks and control shrinkage with proper storage of perishable foods.
- Resolved customer concerns in positive, constructive manner.
- Demonstrated excellent time management and organisational skills.
- Weighed flour, salt and other ingredients to prepare dough for kneading and rising.
Baker
Shelleys Baker
Grimstone, Dorset
04.2009 - 12.2017
- Clean and maintained kitchen equipment and oven.
- Adjust oven temperatures to accommodate different breads and baked goods.
- Monitor storage temperatures to preserve food quality.
- Collaborate closely with kitchen staff for smooth operations throughout the day.
- Manage ingredients supply, ensured uninterrupted production process.
- Determine product quantities for next day operation by maintaining detailed production schedule.
- Follow precise measurements for each recipe, guarantee consistency in taste and texture.
- Maintain strong, cooperative working relationships with bakery team and fellow employees.
- Package and labelled baked goods with accurate descriptions and ingredients.
- Handle additional tasks assisting team members during busy holiday periods and employee absences.
- Uphold a high standard of hygiene for consumer's health safety in the kitchen.
- Train junior staff members on baking procedures, improved team productivity.
- Mix doughs using both manual and machine techniques according to recipe requirements.
- Demonstrate excellent time management and organisational skills.
- Offer friendly, efficient customer service and handle challenging situations with ease.
- Process invoices, payments and banking with complete accuracy.
Telesales agent
Sky
Portsmouth, Hampshire
09.2007 - 03.2009
- Maintain call centre efficiencies, ensuring clear, effective communication with all departments.
- Answer customer queries daily via inbound calls, emails and live chats.
- Make outbound calls to businesses and individuals daily.
- Create timely follow-up alerts for increased sales conversions and completions.
- Acted as first point of contact for customer issues and queries.
- Enhance customer satisfaction by providing excellent telesales service.
- Manage and escalate complaints effectively, resulting in positive customer outcomes.
- Process orders quickly, providing customers with accurate order information.
- Promote current services and offers using expert product knowledge.
- Assure consistent performance under pressure during peak call times, delivering efficient service always.
- Achieve daily performance targets, aiding department progression towards sales goals.
- Handle customer queries focused on first-call resolution.
- Process complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
Education
GCSEs -
St Ivo Secondary School
Cambridge, Cambridgeshire 09.1997 - 07.2002
Higher National Diploma - Media Studies
Cambridge Regional College
Cambridge 09.2003 - 06.2005
Skills
- Punctual and reliable
- Good teamwork skills
- Loyal and friendly
- Willing train and gain qualifications
- Flexible and approachable
- Efficient when lone working
Affiliations
- I am a family man who enjoys spending time at home with my wife, Daughter and our dog, Luna. I also enjoy socialising with friends on occasion.
Timeline
Baker
Belles Bakery
01.2018 - Current
Baker
Shelleys Baker
04.2009 - 12.2017
Telesales agent
Sky
09.2007 - 03.2009
Higher National Diploma - Media Studies
Cambridge Regional College
09.2003 - 06.2005
GCSEs -
St Ivo Secondary School
09.1997 - 07.2002
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