Anthony McCue

This is my current role and I was brought in by a former boss to assist with raising standards and develop the team around me. I have been working closely with the rest of the management team and heads of departments to ensure we are all working as team to achieve a mutual goal.

My daily duties include a wide range of tasks such as:

• Overseeing the guest journey and leading by example to maintain exceptional fine dinning standards.
• Ensuring smooth daily operations- reservations, staffing and floor management
• Assist with the training and development of new team members (standards, beef, wine, cycle of service)
• Forecasting weekly sales and creating rotas accordingly.
• Writing end of shift reports to facilitate service continuity.
• Handling guest feedback and complaints to protect brand reputation.
• Oversaw emergency procedures and administered first aid.

My routine duties included, but not limited to:

• Overseeing service and ensuring our high standards are being met with each of our guests.
• Ensuring we are Compliant with all EHO guidelines along with the policies set by our own internal auditor.
• I led a team of two supervisors and three duty managers who I supported and overseen.
• Scheduling interviews and hiring candidates which I believe will be best suited to their chosen role.
• Over the festive periods of 2021 and 2022, I was placed in charge of all large parties and functions. This was a huge task which directly lead to our record sales week and day.

Other running duties:

Ensuring we operate within set budgets

Generating and processing invoices

Ordering equipment to ensure each department can operate correctly

Managing bar stock levels