STEPHEN VAUGHN
Newcastle upon Tyne
Overview
7
7
years of professional experience
Work History
Gainford Hotels Concierge
Gainford Group
Newcastle Upon Tyne, Tyne and Wear
11.2025 - 07.2026
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Trained new staff members in customer service best practices, elevating team competency.
Sales Assistant
Urban Outfitters
Metrocentre, Gateshead, Tyne and Wear
02.2026 - 03.2026
- The main skills highlighted when working here are providing very satisfactory customer service, this allows me to apply a customer-focused attitude when it is time to work.
- Reintroduced me to conventional retail store employee practices. Practices such as organising where certain products go and being a visible utility to the customers for when they need assistance.
Kitchen Staff Member
Gainford hotels
Newcastle Upon Tyne, Tyne and Wear
01.2024 - 11.2025
- Gainford Hotels has allowed me to work in various kitchens of their restaurants, hotels, and other businesses.
- I've worked in the following establishments: Aveika, The Hudson, ABOVE, and Hopscotch Gosforth.
- This opportunity allowed me to adapt to working in multiple environments, each with its own unique distinctions.
Kitchen Staff Member
Kato
12.2021 - 08.2022
- Handled multiple food orders simultaneously under high-pressure situations, prioritising tasks efficiently.
- Assisted in kitchen closing duties, carrying out sanitation tasks and organising stock for next day opening.
- Balanced this role alongside my front-of-house work.
Front of House Staff Member
Kato
Newcastle Upon Tyne, Tyne and Wear
12.2021 - 08.2022
- Completed opening and closing procedures, following cleaning checklists.
- Learned how to hold conversations in friendly but professional manner when they're in need of assistance.
- Collaborated with staff and management to provide great customer service.
Retail Sales Associate
Foot Locker
Newcastle Upon Tyne, Tyne and Wear
09.2019 - 12.2019
- Working here introduced to me working knowledge on how working at a retail store with a high volume of customers functions.
- In addition, this also taught me how to work as a team in a workplace like such.
- Applied a lot of personal knowledge when answering questions when selling sport / athletic based products.
Education
Diploma of Higher Education - Sports, Fitness and Coaching Level 3
Newcastle College
Newcastle upon Tyne2021
Skills
- Hospitality
- Face-to-face selling
- Sales techniques
- Team collaboration
Part Time experience
Nightclub Host, Tuptup palace (8/22 - 1/24)
- Welcomed over hundreds of guests and also a various amount of table bookings per night.
- Ensured that all guests were treated with respect and given an enjoyable experience and as well as dealing with their enquiries.
Nightclub promotions team, Tuptup palace (8/22 - 1/24)
- Partnered with multiple promoters to gather a grand number of guests to attend our events 3-5 days a week.
- Produced and commercialised our social media advertisements.
- By developing authentic relationships with frequent visitors, I upheld the venue’s high standards and positive brand image.
Timeline
Sales Assistant
Urban Outfitters
02.2026 - 03.2026
Gainford Hotels Concierge
Gainford Group
11.2025 - 07.2026
Kitchen Staff Member
Gainford hotels
01.2024 - 11.2025
Kitchen Staff Member
Kato
12.2021 - 08.2022
Front of House Staff Member
Kato
12.2021 - 08.2022
Retail Sales Associate
Foot Locker
09.2019 - 12.2019
Diploma of Higher Education - Sports, Fitness and Coaching Level 3
Newcastle College