Stephen Scott

Coaches staff on tools and methods for professional task delivery.
Runs frequent training and development sessions for staff skill growth.
Handles customer complaints and feedback to resolve issues and maintain satisfaction.
Coordinates with director and partners to drive business forward financially and strategically.

Manage health and safety daily across depot areas and working zones.
Interview new staff and complete checks using agreed recruitment steps.
Follow workplace procedures and disciplinary processes to manage performance fairly.

Achieve key accomplishments aligned with role responsibilities and performance goals.

Processed PCV licence applications and maintained required compliance documents daily.
Updated CPC licence records and tracked training or qualification documentation.
Reviewed submissions to ensure forms, dates, and supporting evidence stayed accurate.

Completed CPC and CPC refresher training for transport management compliance.

Complete IOSH qualification covering safety principles, practices, and compliance standards.

Provide basic first aid support, assessing injuries and stabilizing conditions.

Complete mathematics diploma program covering core theoretical and applied concepts.

Team leading certification

Fire warden certification

Excel Diploma

GCSE -Maths ,English, Sport

• Monitored staff performance and developed improvement plans.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.

Supported staff development through coaching, training delivery, and performance feedback.

Managed day-to-day operations and company finances across the depot site.
Led man-to-man supervision while monitoring depot health and safety.
Controlled outsourcing of engineering works through approved contractors and schedules.

• Managed the recruitment and training of new employees, building a skilled and motivated workforce.
• Addressed customer complaints with empathy and professionalism, resolving issues to their satisfaction.
• Managed fleet of [number] vehicles, planning routes and timings for schedule adherence.
• Enforced compliance with health and safety procedures to prevent accidents and injuries.