Stephen Rowlands
NEWPORT,Newport
Summary
With over forty years of diverse work experience, a proven ability to excel in team environments and deliver exceptional service to customers and clients has been developed. Communication skills have been refined through decades of customer interactions, ranging from restaurant patrons to parents in consultations. Expertise in overcoming challenges and achieving positive results is complemented by a deep understanding of workplace cohesion and mutual support. Adaptability and a commitment to achieving successful outcomes are core strengths nurtured over years of professional growth.
Overview
39
39
years of professional experience
6
6
years of post-secondary education
Work History
Classroom teacher
Rougemont Junior School
Newport
09.2000 - 08.2023
- Cultivated a positive learning environment for overall student success.
- Fostered intellectual growth, resulting in increased academic performance.
- Coordinated parent-teacher meetings to discuss student progress and behaviour issues.
- Utilised diverse teaching materials, enhancing engagement and comprehension levels of pupils.
- Collaborated with colleagues on interdisciplinary projects, fostering team spirit amongst staff members.
- Participated actively in staff development programmes, ensuring up-to-date knowledge of educational trends and practices.
- Facilitated open lines of communication with parents, contributing to a supportive school community.
- Led field trips during summer holidays, combining education with fun-filled activities.
- Assisted special needs students individually, promoting inclusivity within the classroom.
- Organised annual school plays; encouraged creativity and confidence amongst participants.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Collected, analysed and tracked data on student progress.
- Provided reading instruction to special needs students.
- Overall, I felt my overriding role was to nurture and develop young people, on the road to achieving the best outcomes, in all aspects of their future development.
Public House owner operator.
Self-employed.
Penallt., Monmouthshire
03.1990 - 09.2000
- As the landlord of a traditional country pub, serving up to 200 meals on a summer's Sunday, I feel I developed a multitude of skills in many areas.
- Through all aspects of business administration to complete customer care, in all aspects of the pub/restaurant trade.
- Developed new client relationships for increased business opportunities.
- Increased customer satisfaction with excellent communication skills.
- Managed all aspects of the business to ensure smooth operations.
Trainee/Deputy Manager.
Whitbread PLC (Beefeater Steakhouses.)
Cardiff, Vale of Glamorgan
02.1985 - 01.2000
- As a trainee manager I underwent a multitude of personal development courses. This, combined with the day to day experience of providing excellent customer care, all helped me to progress to Deputy level, before pursuing my independent career in the licensed trade.
- Improved staff morale by implementing a structured training programme.
- Coordinated shift rotas for optimal staffing coverage.
- Streamlined workflow with proactive time management strategies.
- Fostered teamwork to improve overall service quality.
Education
Qualified Teacher Status - Teaching.
University of Wales
Cardiff 11.2001 - 05.2005
Bachelor of Arts - Humanities
University of South Wales
Pontypridd 06.1980 - 06.1983
Skills
- An ability to work in any team environment
- Communication skills honed over four decades of dealing with customers and delivering a service, be they customers in a restaurant, or parents in a consultation
Given my employment history over the last forty years I believe it is fair to say that my skills are many, but could be summarized thus:
- Experience in adapting to and overcoming challenges placed before me, to achieve a positive result
- An understanding of how cohesion and mutual support allows the work place to function efficiently
- Finally, I feel that my years of experience have nurtured an ability to adapt to any situation Getting the job done is the target and I am willing to do whatever it takes to achieve a successful outcome
Timeline
Qualified Teacher Status - Teaching.
University of Wales
11.2001 - 05.2005
Classroom teacher
Rougemont Junior School
09.2000 - 08.2023
Public House owner operator.
Self-employed.
03.1990 - 09.2000
Trainee/Deputy Manager.
Whitbread PLC (Beefeater Steakhouses.)
02.1985 - 01.2000
Bachelor of Arts - Humanities
University of South Wales
06.1980 - 06.1983
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