Stephen R John
Darwen,Blackburn with Darwen
Summary
Accomplished professional with deep expertise in value-based selling and account management, specializing in key account strategy and business development. Demonstrates outstanding proficiency in relationship selling and team leadership, fostering a robust network within hospitality industry. Proven success in contract negotiation and quoting, propelling growth through strategic partnerships. Dedicated to advancing career objectives by leveraging core competencies to drive organizational success.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Senior Business Executive
Commercial Road Ltd.
01.2025 - 09.2025
- Company Overview: Commercial Road is a national Mergers and Acquisitions advisor with a modern, unique, and innovative approach. Commercial Road was established to provide a proactive business sales service in a confidential and results-oriented fashion. We aim to provide industry-leading service to our clients.
- Point of Contact to all directors who are looking for an exit plan
- Hold signing meetings with the directors
- Negotiate T & C and Contracts
- Face-to-face meetings with directors for planning.
- Closing Sale Fees for our service.
Corporate Business Executive
KBS Corporate Ltd
Bolton
10.2022 - 12.2024
- Company Overview: KBS is the UK's leading advisor in Mergers and Acquisitions work within the Business Sales section.
- Point of contact to all directors in my case load.
- Ensuring KBS’s Brand and status are represented throughout.
- Calling warm leads to engage them with the M&A process (90%)
- Leading internal processes to ensure maximum retention of clients.
- Holding meetings with clients to engage them to sign up to our full service.
- Sending out NDAs and reviewing financial records.
- Closing M & A deals with directors.
Account Manager
Tibard
Dukinfield, Manchester
01.2019 - 10.2022
- Perform day-to-day duties, including answering customer queries, for service and products, solving issues/discrepancies, as well as handling unpaid dues.
- Cater to 650 regular monthly clients by producing accurate billings.
- Oversee tasks, such as credit control, problem-solving, stock management, and handling late/unpaid invoices.
- Act as a single point of contact to all customers who experience service issues and resolve them to meet customers contracted service level.
- Resolve all service enquiries during Covid-19 and extension to contacts.
- Key Accomplishments:
- Communicate with Customers (Weekly / Monthly) via Teams and phone to identify issues from the previous service
- Generated consolidated invoices for important customers to ensure satisfaction.
- Negotiating and closing business contracts with existing clients and new customers
- Introduce the companies service and products to new customer inquiries
- Produce monthly management reports of sales and service activity
Key Accounts Sales Manager
Devine Deals Ltd
London
01.2009 - 01.2019
- Acted as the primary contact for key accounts in B2B sales, overseeing contract negotiations, new account openings, and credit control reviews.
- Participated in team-building, growth, and marketing activities with a client-centered approach.
- Traveled to Washington State, US, to supervise main warehouse operations.
- Met and exceeded KPIs across all sales areas and focus points.
- Introduced new products while staying informed about competitors' offerings.
- Collaborated with the Finance Department to resolve issues related to credit control and credit notes.
- Key Accomplishments:
- Played a key role in increasing sales by an average 5% year.
- Lead a team of 6 Account Managers
- Weekly & Monthly face-to-face meetings with customers.
- Ensured customer retention and growth through top-notch customer service.
- Fostered positive relations with clients by resolving disputes.
- Reduced sales cost and an average of 30-60 debtor days.
- Established meaningful connections and managed to land £400K/year contract by providing the film industry with 2 pallets of white sanding sugar needed as fake snow within 48-hour deadline.
- Landed £250K/year contract with Hilton hotels through effective management.
Education
Diploma - Sales & Marketing
Seattle College
CIMA – Qualified Accountant - Accountancy
Institute of Management Accountants
Londone 01.1995 - 01.1999
BA - Business Administration
01.1990 - 01.1994
Skills
- Value-based selling
- Account management
- Key account strategy
- Business development
- Relationship selling
- Team leadership
- Hospitality industry networking
- Contract negotiation and quoting
Accomplishments
- Played a key role in increasing sales by an average 5% year.
- Lead a team of 6 Account Managers.
- Weekly & Monthly face-to-face meetings with customers.
- Ensured customer retention and growth through top-notch customer service.
- Fostered positive relations with clients by resolving disputes.
- Reduced sales cost and an average of 30-60 debtor days.
- Established meaningful connections and managed to land £400K/year contract by providing the film industry with 2 pallets of white sanding sugar needed as fake snow within 48-hour deadline.
- Landed £250K/year contract with Hilton hotels through effective management.
Languages
Dutch
Beginner
Dutch
Elementary
Personal Information
Title: Senior Corporate Business Executive
Certification
- Time Management training
- Leadership Training
- A-Z of Sales
Affiliations
Samaritans
References
References available upon request.
Timeline
Senior Business Executive
Commercial Road Ltd.
01.2025 - 09.2025
Corporate Business Executive
KBS Corporate Ltd
10.2022 - 12.2024
Account Manager
Tibard
01.2019 - 10.2022
Key Accounts Sales Manager
Devine Deals Ltd
01.2009 - 01.2019
CIMA – Qualified Accountant - Accountancy
Institute of Management Accountants
01.1995 - 01.1999
BA - Business Administration
01.1990 - 01.1994
Diploma - Sales & Marketing
Seattle College
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