Stephen Ramsay
Southend-On-Sea,Essex
Summary
Aspiring support worker in the fields of domestic abuse and/or children's wellbeing, with strong initiative and prioritisation skills seeks role assisting children/adolescent, separated families and victims of domestic abuse. Confident communicator with solid interpersonal skills builds rapport quickly for trusted, confidential guidance.
Overview
26
26
years of professional experience
Work history
Manager
Root2Shoot Greenkeeping Services Ltd
Southend-on-Sea, essex
01.2013 - Current
- Oversaw daily company operations to reach financial targets.
- Directed day-to-day work of 2 employees and motivated teams to exceed objectives.
- Formulated business development strategies to expand market presence.
- Created long-term business strategy to drive company success.
- Carried out bowls green and fine sports turf maintenance, installations and renovations services
Manger
Root2Shoot Executive lawn Care Ltd
Southend-on-Sea, Essex
12.2008 - 03.2022
- Oversaw daily company operations to reach financial targets.
- Directed day-to-day work of 6 employees and motivated teams to exceed objectives.
- Formulated business development strategies to expand market presence.
- Created long-term business strategy to drive company success.
- Carried out manual lawn care services
Business development manager
Prolawn (Scotland) Ltd
Prestwick, South Ayrshire
04.2006 - 05.2008
- Conducted market research to identify potential business opportunities.
- Negotiated contracts with vendors to secure best possible terms.
- Collaborated with stakeholders to align business goals and objectives.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Drove revenue growth with innovative sales strategies.
- Fostered client relationships, leading to increased brand loyalty.
Telesales executive
Esure Car Insurance
Glasgow, Glasgow City
04.2005 - 04.2006
- Answered customer enquiries with excellent customer service skills.
- Cold-called customers from assigned contact lists to build new business.
- Promoted current services and offers using expert product knowledge.
- Created timely follow-up alerts for increased sales conversions and completions.
- Involved with the launch of Sheila Wheels Car Insurance
Telesales executive
Kwik Fit Insurance
Bellshill, North Lanarkshire
04.2004 - 03.2005
- Answered customer enquiries with excellent customer service skills.
- Cold-called customers from assigned contact lists to build new business.
- Promoted current services and offers using expert product knowledge.
- Created timely follow-up alerts for increased sales conversions and completions.
Bar manager
Bravehearts Bar
Llorett de Mar, Spain
04.2001 - 02.2004
- Developed cocktail menus, resulting in increased beverage sales.
- Mentored junior staff members fostering a supportive work atmosphere.
- Trained new staff on customer service protocols to enhance guest experience.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Improved staff performance through regular feedback sessions and training programmes.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
Assistant greenkeeper
Cathcart Castle Golf Course
Glasgow, South Lan
06.1998 - 04.2001
- Implemented effective drainage systems to prevent waterlogging on the golf course.
- Monitored health of plants promptly identifying any signs of disease or pests.
- Maintained healthy turf by applying fertilisers and pesticides.
- Encouraged biodiversity with planting of native species.
- Prepared grounds for tournaments ensuring top-class playing conditions.
- Arranged signage around the course guiding players effectively during games.
- Utilised eco-friendly practices in maintaining the golf course's natural beauty.
- Operated machinery including tractors, mowers, and aerators efficiently to maintain golf courses.
Education
Certificate of Higher Education - Child Safeguarding
Oplex Careers
OnlineCertificate of Higher Education - Dyslexia Therapy level 3
Studant Learning Portal
OnlineCertificate of Higher Education - Child Pyschology Level 3
Study365
OnlineCertificate of Higher Education - Understanding children and young peoples mental health
Vision2Learn
OnlineCertificate of Higher Education - Counselling Children & Adolescents
Udemy
OnlineCertificate of Higher Education - CPR Training Qualification
British Heart Foundation
OnlineCertificate of Higher Education - Help Children with Challenging Behaviours
Udemy
OnlineCertificate of Higher Education - How to Improve the Self Esteem of your Children
Udemy
OnlineCertificate of Higher Education - High Conflict Co-Parenting Communication Course
Udemy
OnlineCertificate of Higher Education - Co-Parenting 101
Udemy
OnlineAward - Award of Achievment in NC Greenkeeping
Langside College
GlasgowCertificate of Attendance - Symbio Microscope Course
Symbio
HampshireCertificate of Attendance - Symbio Soil Biology Seminar
Symbio
HampshirePA1 & PA6 - Spraying Licence
Langside College
GlasgowCertificate of Higher Education - Chainsaw Licence (cross cutting)
Langside College
GlasgowNVQ Level 2 - Greenkeeping & Sports Surfaces
Langside College
GlasgowNVQ Level 4 - Green
ADL Online
OnlineCertificate of Higher Education - Healthy Soils - Composts, Mulch and the Soil Food Web
Online
OnlineCertificate of Higher Education - Healthy Soils, Composts and Humas
Online
OnlineCertificate of Higher Education - Irrigation 101 Introduction to Irrigation & Spinklers
Online
OnlineCertificate of Higher Education - Building Better Soils
Online
OnlineCertificate of Higher Education - Basics of Soil Science
Online
OnlineSkills
- Excellent communication skills
- People-oriented
- Motivational leadership style
- Brand building
- Excellent work ethic
Timeline
Manager
Root2Shoot Greenkeeping Services Ltd
01.2013 - Current
Manger
Root2Shoot Executive lawn Care Ltd
12.2008 - 03.2022
Business development manager
Prolawn (Scotland) Ltd
04.2006 - 05.2008
Telesales executive
Esure Car Insurance
04.2005 - 04.2006
Telesales executive
Kwik Fit Insurance
04.2004 - 03.2005
Bar manager
Bravehearts Bar
04.2001 - 02.2004
Assistant greenkeeper
Cathcart Castle Golf Course
06.1998 - 04.2001
Certificate of Higher Education - Child Safeguarding
Oplex Careers
Certificate of Higher Education - Dyslexia Therapy level 3
Studant Learning Portal
Certificate of Higher Education - Child Pyschology Level 3
Study365
Certificate of Higher Education - Understanding children and young peoples mental health
Vision2Learn
Certificate of Higher Education - Counselling Children & Adolescents
Udemy
Certificate of Higher Education - CPR Training Qualification
British Heart Foundation
Certificate of Higher Education - Help Children with Challenging Behaviours
Udemy
Certificate of Higher Education - How to Improve the Self Esteem of your Children
Udemy
Certificate of Higher Education - High Conflict Co-Parenting Communication Course
Udemy
Certificate of Higher Education - Co-Parenting 101
Udemy
Award - Award of Achievment in NC Greenkeeping
Langside College
Certificate of Attendance - Symbio Microscope Course
Symbio
Certificate of Attendance - Symbio Soil Biology Seminar
Symbio
PA1 & PA6 - Spraying Licence
Langside College
Certificate of Higher Education - Chainsaw Licence (cross cutting)
Langside College
NVQ Level 2 - Greenkeeping & Sports Surfaces
Langside College
NVQ Level 4 - Green
ADL Online
Certificate of Higher Education - Healthy Soils - Composts, Mulch and the Soil Food Web
Online
Certificate of Higher Education - Healthy Soils, Composts and Humas
Online
Certificate of Higher Education - Irrigation 101 Introduction to Irrigation & Spinklers
Online
Certificate of Higher Education - Building Better Soils
Online
Certificate of Higher Education - Basics of Soil Science
Online
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