Stephen Raj

• Verified employees passports and documentation to travel.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Tracked flight prices to secure best-possible prices for employees trips.
• Created detailed travel itineraries and bookings for staff members, coordinating flights, accommodation according to needs.
• Organised travel, hotel and transport bookings for staff and clients, distributing tickets and information for smooth travel arrangements.
• Assisted in month-end financial closing activities related to invoicing.
• Collaborated with management and other staff to organise special activities and events for guests.
• Managed visa applications for 30+ employees within tight timeframes.
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• Handling Enquiries
• Helping Clients in giving the right information
• Taking Care of clients Gold savings scheme plans
• Assisting clients with how to make online payments for Goldplan
• Responding the mails
• EPABX
• Appointment Booking
• Sending reports on a daily basis
• Responded to telephone inquiries from clients, vendors, and members of the public.
• Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
• Conducted calls professionally and politely to maintain excellent service standards.

• Verified employees passports and documentation to travel.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Tracked flight prices to secure best-possible prices for employees trips.
• Created detailed travel itineraries and bookings for staff members, coordinating flights, accommodation according to needs.
• Organised travel, hotel and transport bookings for staff and clients, distributing tickets and information for smooth travel arrangements.
• Assisted in month-end financial closing activities related to invoicing.
• Collaborated with management and other staff to organise special activities and events for guests.
• Managed visa applications for 30+ employees within tight timeframes.
• 
  

• Briefing about the Examinations
• Handling Check-in & Check-outs
• Briefing about the Examinations
• Monitoring the candidates through DVR
• Proctoring every 10 minutes assigned test center
• Responding to the emails for the regional office & branch staff
• Loading exam cache proxy daily

Handling Enquiries

Greet and welcome Guests

Attending calls

Taking the Grievances to immediate superior

Appointment booking

Selling memberships

Health Counselling

Created weekly and monthly reports and presentations, enabling improved operational analysis.