Summary
Overview
Work history
Education
Skills
Certification
Operation Systems Used
Timeline
Generic

Stephen Powell

Peckham,London

Summary

I am a security professional with extensive expertise in security systems, incident response, and CCTV operations. I possess a demonstrated ability to conduct thorough risk assessments and produce detailed incident reports. Additionally, I have significant experience in the implementation of crime prevention strategies and the management of access control systems. I am certified in CPR and First Aid and have a strong foundation in fire safety and emergency procedures.

Overview

30
30
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

CCTV operator

First Response Group
London, London
01.2025 - Current

- Operated sophisticated surveillance systems to ensure optimal functionality and comprehensive coverage.
- Monitored multiple screens concurrently to provide thorough oversight of premises security.
- Reviewed archived footage upon request from law enforcement, facilitating the efficient resolution of criminal cases.
- Collaborated with the management team to establish effective security protocols informed by CCTV observations.
- Offered customer service assistance as required, thereby enhancing the company's positive image regarding its security practices.
- Conducted regular inspections of surveillance equipment to ensure uninterrupted operation.
- Managed access points to strengthen site security and mitigate unauthorized entry.
- Ensured compliance with the Data Protection Act in the handling and storage of CCTV footage.
- Maintained meticulous logs of significant incidents observed during shifts to aid in the incident reporting process.
- Provided high-quality CCTV evidence pertaining to criminal activity and anti-social behavior.
- Ensured that all logs, reports, and records remained current and accurate, promptly executing necessary updates.
- Responded to radio and telephone inquiries respectfully and courteously.
- Communicated key incidents clearly and in a timely manner to security personnel, management, and external agencies.
- Utilized covert surveillance methods to monitor individuals and gather evidence of potential violations.
- Conducted ID checks and documented pertinent details in the security log.
- Participated in regular in-service training to remain abreast of the latest advancements in surveillance technology.
- Identified potential security breaches by meticulously monitoring on-screen events.

CCTV Operator

Bidvest Noonan
London, City of London
09.2024 - 01.2025

- Operated within the security control room to provide continuous monitoring of CCTV feeds.
- Furnished high-quality CCTV evidence related to criminal activities and anti-social behavior.
- Ensured the accuracy and timeliness of all logs, reports, and records, completing updates without delay.
- Responded to radio and telephone inquiries in a manner that was polite and professional.
- Identified safety risks through the thorough analysis of reports and camera footage.
- Collaborated effectively with security personnel and emergency services to address urgent situations.
- Upheld strict confidentiality at all times in accordance with established protocols.
- Adhered to operating procedures, relevant legislation, and industry best practices.
- Conducted regular equipment checks and reported any malfunctions to management promptly.
- Recorded all events, incidents, and actions with precision and accuracy.
- Operated and monitored all surveillance security systems and cameras within the control room with efficiency.

Facilities Manager

Pierce Protocol Ltd
, City of London
04.2024 - 09.2024

- Oversaw contractors to facilitate the timely execution of essential repairs.
- Ensured adherence to health and safety regulations through comprehensive inspections.
- Responded swiftly to emergency situations to mitigate operational disruptions.
- Enhanced security protocols, thereby improving overall site safety and security.
- Provided training to staff on emergency procedures, thereby increasing preparedness and response efficacy during crises.
- Conducted regular inspections of fire safety equipment to confirm readiness for emergencies.
- Analyzed issues and determined suitable remedial measures.
- Monitored health and safety initiatives to ensure compliance with standards.
- Developed procedural statements and guidelines for implementation across the organization.

Control Room Supervisor

Pierce Protocol Ltd
, City of London
01.2022 - 04.2024

- Facilitated collaboration with external contractors to enhance the physical security of the site.
- Oversaw a team of security personnel to ensure efficient operational performance.
- Coordinated with law enforcement agencies to ensure prompt resolution of incidents.
- Provided training for new hires on organizational safety policies to ensure adherence to established standards.
- Developed and implemented training programs aimed at furthering staff development in alignment with business objectives.
- Improved communication among staff through regular training sessions and updates.
- Effectively managed shift scheduling to guarantee continuous site protection, operating 24 hours a day, 7 days a week.
- Supervised CCTV monitoring operations to ensure complete surveillance coverage at all times.
- Conducted comprehensive investigations of incidents to compile detailed reports and recommend preventive measures.
- Administered the allocation and verification of badges and identification to grant access to authorized personnel.
- Created and routinely updated Site Operations Instructions to reflect current protocols and procedures.

Control Room Officer

Pierce Protocol Ltd
, City of London
11.2021 - 04.2022

- Responded to inquiries via radio and telephone in a courteous and professional manner.
- Maintained all logs, reports, and records with a focus on accuracy and timeliness, ensuring prompt updates as necessary.
- Accurately documented all events, incidents, and actions taken.
- Effectively captured, processed, and logged recorded images, contributing essential data to law enforcement agencies.
- Ensured that the control room was kept clean, organized, and free of hazards at all times.
- Addressed emergency calls outside of regular hours, assisting in the resolution of various issues.
- Operated and monitored all surveillance security systems and cameras within the control room with efficiency.
- Upheld strict confidentiality in all communications and operations.
- Conducted daily equipment inspections and logged findings, reporting any faults or malfunctions immediately.
- Collaborated with police and other authorized agencies to facilitate access to recorded images.
- Provided high-quality CCTV evidence related to criminal activity and anti-social behavior.
- Monitored CCTV systems for both residential and commercial properties consistently.

Senior CCTV Controller

Wimbledon – The All England Lawn Tennis Club (Championships) Limited
, City of London
01.2019 - 11.2021

- Verified identification cards and meticulously documented details in the security log.
- Demonstrated exemplary communication and interpersonal skills when engaging with staff and visitors.
- Engaged in collaboration with security personnel and emergency services to effectively address urgent situations.
- Mitigated security breaches through continuous surveillance, thereby enhancing the safety of both staff and visitors.
- Ensured the security of entrances by rigorously screening visitors, personnel, and packages.
- Operated within the security control room to maintain constant monitoring of CCTV feeds.
- Prepared comprehensive incident reports, accurately capturing observations, occurrences, and witness statements.
- Identified safety risks through careful analysis of reports and examination of camera footage.
- Conducted investigations into alarms and incidents, employing thorough evidence collection methods.
- Fostered a hazard-free environment by promptly reporting any building damage or irregularities observed.
- Implemented covert surveillance strategies to monitor individuals and collect evidence of any violations.
- Executed regular patrols following business hours to deter unauthorized access and identify potential issues.

Security Officer

Kings College London University
, City of London
07.2018 - 01.2019

- Conducted identification checks and meticulously documented relevant details in the security log.
- Patrolled the premises during operational hours, monitoring activities to deter vandalism and prevent criminal behavior.
- Employed exceptional communication and interpersonal skills while engaging with both staff and visitors.
- Executed regular patrols after business hours to prevent unauthorized access and identify potential issues.
- Ensured the security of entry points through systematic screening of visitors, personnel, and packages.
- Maintained consistent site security by enforcing established rules, issuing notifications, and removing violators when necessary.
- Investigated alarms and incidents with thorough evidence collection methodologies.
- Exercised initiative and independent judgment within prescribed guidelines to effectively address security situations.
- Fostered a hazard-free environment by reporting instances of building damage and any irregularities observed.

Glasswash Technician

Francis Crick Institute
, City of London
04.2017 - 07.2018

- Monitored laboratory supplies and initiated reordering of stock to meet operational requirements.
- Implemented quality control measures to enhance the validity of research findings.
- Conducted maintenance of laboratory equipment to minimize disruptions during experimental procedures.
- Assisted senior technicians with the design and planning of experiments.
- Ensured that rooms were adequately stocked with necessary equipment and supplies to facilitate efficient testing processes.
- Performed routine housekeeping tasks to uphold a safe, clean, and organized work environment.
- Operated complex scientific equipment with precision and care.
- Documented findings and submitted comprehensive reports to the manager.
- Supervised stock usage and coordinated the reordering of materials to maintain continuous laboratory services.

Security Officer

Cancer Research UK
, City of London
01.2005 - 03.2017

- Conducted thorough verification of ID cards and meticulously documented the details in the security log.
- Operated within the security control room to consistently monitor CCTV feeds for any irregular activities.
- Demonstrated exceptional communication and interpersonal skills when engaging with staff and visitors.
- Maintained secure entrances by implementing rigorous screening protocols for visitors, personnel, and packages.
- Completed comprehensive incident reports that accurately captured observations, occurrences, and witness statements.
- Investigated alarms and incidents with a diligent approach to evidence collection.
- Prevented unauthorized access through effective screening of employees and visitors.
- Fostered a hazard-free environment by promptly reporting building damage and irregularities.
- Exercised initiative and independent judgment within established guidelines to respond suitably to security situations.
- Averted security breaches through continuous monitoring, thereby enhancing the safety of both staff and visitors.

Security Officer

Shield Guarding Ltd
, City of London
07.2004 - 01.2005

- Conducted thorough verification of ID cards and meticulously documented the details in the security log.
- Operated within the security control room to consistently monitor CCTV feeds for any irregular activities.
- Demonstrated exceptional communication and interpersonal skills when engaging with staff and visitors.
- Maintained secure entrances by implementing rigorous screening protocols for visitors, personnel, and packages.
- Completed comprehensive incident reports that accurately captured observations, occurrences, and witness statements.
- Investigated alarms and incidents with a diligent approach to evidence collection.
- Prevented unauthorized access through effective screening of employees and visitors.
- Fostered a hazard-free environment by promptly reporting building damage and irregularities.
- Exercised initiative and independent judgment within established guidelines to respond suitably to security situations.
- Averted security breaches through continuous monitoring, thereby enhancing the safety of both staff and visitors.
- Conducted thorough verification of identification cards and meticulously documented the details in the security log.
- Operated within the security control room to continually monitor CCTV feeds for any irregular activities.
- Exhibited exceptional communication and interpersonal skills while engaging with staff and visitors.
- Maintained secure entrances by implementing rigorous screening protocols for visitors, personnel, and packages.
- Completed comprehensive incident reports that accurately captured observations, occurrences, and witness statements.
- Investigated alarms and incidents with a diligent approach to evidence collection.
- Prevented unauthorized access through effective screening of both employees and visitors.
- Promoted a hazard-free environment by promptly reporting any damage to the building and irregularities.
- Exercised initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Averted security breaches through continuous monitoring, thereby enhancing the safety of both staff and visitors.

Security Site Supervisor

DJ Freeman
, City of London
08.2003 - 07.2004

- Supervised the operation and monitoring of CCTV footage to ensure the safety of the premises.
- Validated identification cards and meticulously recorded details in the security log.
- Responded promptly to incidents related to safety and security occurring on-site.
- Conducted routine monitoring and patrolling of the property to serve as a visible deterrent against unauthorized activities.
- Employed exceptional communication and interpersonal skills when engaging with staff members and visitors.
- Enforced the access control policy to prevent unauthorized access to the facility.
- Delivered exemplary customer service while upholding a professional demeanor.
- Maintained a robust corporate image and significant physical security presence throughout the site.
- Implemented clear protocols for managing fire and security alarm activations.
- Collaborated effectively with security personnel and emergency services to address urgent situations.
- Performed regular post-business hours patrols to deter intrusions and identify potential issues.
- Compiled comprehensive incident reports, accurately documenting observations, occurrences, and witness statements.
- Conducted thorough investigations of alarms and incidents, ensuring rigorous evidence collection.
- Fostered a hazard-free environment by reporting any building damage and irregularities.
- Analyzed and interpreted Standard Operating Procedures (SOPs), post orders, and related reports.
- Exercised initiative and independent judgment within established guidelines to appropriately address security situations.
- Preserved evidence necessary for criminal investigations.

Control Room Officer

Brinks Mat Ltd
, City of London
02.2001 - 08.2003

- Executed daily responsibilities with a high degree of accuracy and efficiency.
- Accurately calculated and communicated estimated time of arrivals (ETAs) to customers.
- Exhibited outstanding communication and interpersonal skills in interactions with staff and visitors.
- Collaborated with security personnel and emergency services to effectively address urgent situations.
- Conducted continuous monitoring of CCTV feeds while operating within the security control room.
- Coordinated with dispatch teams to apprise them of any cash delivery delays or related concerns.
- Strategically planned driving routes to circumvent traffic and incidents, thereby minimizing delivery delays.

Security Team Leader

ABN Amro
, City of London
06.1997 - 02.2001

- Effectively managed daily and emergency incidents with a composed and professional demeanor, facilitating positive resolutions.
- Ensured the health and safety of employees, visitors, and organizational assets through diligent on-foot patrols and comprehensive CCTV surveillance.
- Established a hazard-free environment by promptly reporting building damage and any irregularities observed.
- Compiled regular written logs and incident reports at the conclusion of each shift for the management team’s review.
- Operated within the security control room to continuously monitor CCTV feeds and assess security conditions in real time.
- Deterred criminal activity, vandalism, and general misconduct by maintaining a highly visible security presence and conducting thorough patrols.
- Responded to emergency situations with immediacy, demonstrating professionalism, composure, and effectiveness under pressure.
- Conducted systematic testing of fire and security alarms to ensure the integrity and reliability of these systems.
- Utilized excellent communication and interpersonal skills when interacting with both staff and visitors to enhance safety and security.
- Maintained a professional demeanor while screening visitors during peak periods, ensuring a secure and welcoming environment.
- Implemented consistent site security measures by enforcing established rules, issuing notifications, and addressing violators.
- Secured personnel and premises through comprehensive inspections of buildings, diligent patrols of the property, and effective monitoring of CCTV cameras.
- Regularly updated reports and logbooks detailing security actions undertaken, thus supporting the overall safety and operational efficiency of the facility.

Linen Porter

Travel Inn Hotel
, City of London
01.1996 - 06.1997

- Managed laundered items and appropriately stored them in designated staging areas.
- Sorted soiled articles into loads according to their specific care instructions.
- Collaborated effectively with team members to process high-volume laundry orders.
- Organized articles on shelves and hangers for efficient delivery and collection.
- Updated departmental documentation with daily production statistics.

Education

GCSEs - English, Maths, Business Studies, Science

Pimlico School
London
09.1988 - 05.1992

Skills

  • Customer Service
  • Equipment Maintenance
  • Situational awareness
  • Incident response
  • Security systems knowledge
  • CCTV operation
  • Professional demeanour
  • Alarm system management
  • Fire safety knowledge
  • Surveillance
  • Health and Safety regulations
  • Report-writing
  • Security Management
  • CPR and First Aid

Certification

SIA Door Supervisor License

License Number: 1013 6356 4878 9486

Expiry Date: 11/2027


SIA CCTV License

License Number: 1094 5720 0111 2875

Expiry Date: 10/2027


Emergency First Aid Certificate


Basic First Aid Certificate


Action Counters Terrorism Security Certificate


Action Counters Terrorism Awareness Certificate


Bombs & Terrorist Threats Certificate


Fire Safety in Office Certificate


GDPR Training for Security Certificate


Health & Safety in Offices Certificate


Manual handling in Offices Certificate


PPE Safety in Industry Certificate


Slip, Trips and Falls in Office Certificate


Violence & Aggression at Work Certificate


Security Supervisor Certificate


Health & Safety Certificate


Manual Handling Certificate


Microsoft Office Skills Certificate


Report Writing Certificate


Leadership & Management Level 7 Certificate



Operation Systems Used

  • Genetec CCTV Software
  • Genetec Access Control Software
  • Vantify CAFM
  • HikCentral CCTV Software
  • DVTel CCTV Software
  • C.Cure 9000 Access Control Software
  • Gallagher Access Control Software
  • Net2 Access Control Software
  • Paxton 10 Access Control Software
  • Texecom Alarm System App

Timeline

CCTV operator

First Response Group
01.2025 - Current

CCTV Operator

Bidvest Noonan
09.2024 - 01.2025

Facilities Manager

Pierce Protocol Ltd
04.2024 - 09.2024

Control Room Supervisor

Pierce Protocol Ltd
01.2022 - 04.2024

Control Room Officer

Pierce Protocol Ltd
11.2021 - 04.2022

Senior CCTV Controller

Wimbledon – The All England Lawn Tennis Club (Championships) Limited
01.2019 - 11.2021

Security Officer

Kings College London University
07.2018 - 01.2019

Glasswash Technician

Francis Crick Institute
04.2017 - 07.2018

Security Officer

Cancer Research UK
01.2005 - 03.2017

Security Officer

Shield Guarding Ltd
07.2004 - 01.2005

Security Site Supervisor

DJ Freeman
08.2003 - 07.2004

Control Room Officer

Brinks Mat Ltd
02.2001 - 08.2003

Security Team Leader

ABN Amro
06.1997 - 02.2001

Linen Porter

Travel Inn Hotel
01.1996 - 06.1997

GCSEs - English, Maths, Business Studies, Science

Pimlico School
09.1988 - 05.1992
Stephen Powell