Stephen Polson
Downpatrick,Down
Summary
Reliable Support Worker with 10+ years of experience. Delivers medication management and adapts care planning with person-centred approach. Well-versed in hoists and mobility aids. Specialises in Special Educational Needs and Disabilities (SEND) clients.
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Support Worker
Mainstay DRP (Down Residential Project)
Downpatrick, NMD
11.2019 - 04.2023
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Planned, prepared and served meals for 20 clients, strictly following prescribed dietary orders.
Health Care Assistant
States of Jersey
, Jersey
06.2015 - 09.2019
- Administered blood tests and blood pressure checks.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Safely escorted patients during medical appointments and hospital visits.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Worked closely with nurses to maintain high levels of communication.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
Bank Health Care Assistant
States Of Jersey
, Jersey
06.2012 - 01.2015
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Supported clinical staff to complete health assessments.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
- Organised activities and exercises to promote physical and mental well-being.
Sales Assistant
Wadsworth Of Newcastle
Newcastle, NMD
06.2010 - 07.2010
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Received and processed product returns.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Education
NVQ Level 2 - Healthcare
Certificate of Higher Education - Creative Media
11.2010 - 05.2012
Certificate of Higher Education - ICT
(Level 2 - equivalent to at least a C at GCSE)
GCSEs -
09.2008 - 05.2009
English Lang C, Maths C,
Biology B, Physics C,
Chemistry C, Drama C,
Religious Studies C, Art D,
English Lit E, German E.
Skills
- Medication administration
- Care plan development
- Documentation expertise
- Clean driving record
- Safeguarding policies
- Quality improvement techniques
- Activities of Daily Living
- Personal care
- Social care
- Intervention techniques
- Hardware maintenance
- Process automation
Interests
Recently I have been enjoying weekly gym sessions, making/editing videos and training my 2 dogs.
I have been involved with St John Ambulance since the age of 6, I was an Adult member and a youth leader for the Badgers (age 5 until age 12). I was a Cadet Corporal in my division in Northern Ireland where I assisted in the running of the Division and attended many public duties.
I received a community service award for my service at, what turned out to be, a fatal road accident, at the age of 15. My training had meant that I was able to assist the Northern Ireland Ambulance Service at the scene.
I completed the Duke of Edinburgh Bronze Award at high school and I did a couple of years of rock climbing at Tollymore HotRock centre, I have been involved in stage productions since primary school, and as an extra in four episodes of Game of Thrones and previous on stage proformances.
Timeline
Support Worker - Mainstay DRP (Down Residential Project)
11.2019 - 04.2023
Health Care Assistant - States of Jersey
06.2015 - 09.2019
Bank Health Care Assistant - States Of Jersey
06.2012 - 01.2015
SERC - Certificate of Higher Education, Creative Media
11.2010 - 05.2012
Sales Assistant - Wadsworth Of Newcastle
06.2010 - 07.2010
Shimna Integrated College - GCSEs,
09.2008 - 05.2009
Mainstay DRP - NVQ Level 2, Healthcare
City & Guilds - Certificate of Higher Education, ICT
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