Stephen Podd

• Demonstrated strong work ethic and punctuality while upholding job performance standards.
• Ensured timely deliveries by adhering to specified routes and schedules..
• Reported any delivery issues or delays promptly to management team.
• Followed all traffic laws to ensure safe deliveries.
• Expedited delivery process, resulting in high levels of customer satisfaction.
• Checked vehicle before each shift ensuring its safety and reliability.
• Provided excellent customer service, enhancing brand reputation.
• Adjusted travel routes to avoid traffic congestion or road construction ensuring punctual deliveries.
• Improved customer relations with efficient, friendly service.
• Adhered to UK Highway Code and safety regulations on roads.
• Completed deliveries with smile and patient, personalised service.
• Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
• Safely loaded and unloaded vehicles to preserve product integrity.

• Executed daily duties with accuracy and efficiency.
• Acquired and applied new skills to enhance productivity.
• Cultivated strong customer relationships, driving increased sales.
• Delivered outstanding customer service, fostering repeat business.
• Demonstrated extensive product knowledge to build customer trust.
• Maintained high service levels during peak holiday periods.
• Managed stock control to ensure optimal product availability.
• Negotiated favourable procurement terms with suppliers for improved cost management.

• Worked during busy holiday periods maintaining high level of service.
• Increased sales by building strong relationships with customers.
• Managed stock control to ensure product availability.
• Provided excellent customer service which resulted in repeat business.
• Monitored inventory levels to prevent stock shortages.
• Monitored and analysed sales performance data, identifying opportunities for improvement.
• Responded promptly to customer inquiries, providing detailed product information and facilitating sales.
• Coordinated order fulfilment processes for timely, accurate deliveries to customers.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Fostered positive relationships with customers, enhancing loyalty and retention.
• Processed product returns, ensuring items were clean and resaleable.
• Received stock deliveries, accurately completing paperwork and updating system records.

Started at Pearl Assurance as an office junior and worked my way up to a team leader

• Fostered a positive work culture by promoting open dialogue and transparency.
• Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
• Managed shift schedules for efficient workflow.
• Supervised staff's daily activities to ensure adherence to quality standards.
• Boosted team morale by initiating regular feedback sessions.
• Delegated tasks effectively, maximising productivity across the team.
• Ensured timely completion of projects through diligent supervision and guidance.