Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
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Stephen Podd

Peterborough

Summary

Reliable professional with extensive experience in navigating urban and rural routes, ensuring timely and accurate deliveries. Consistently maintain high customer satisfaction through excellent communication and problem-solving skills. Skilled in managing time efficiently and handling goods with care to ensure safe and secure delivery.

Overview

34
34
years of professional experience

Work history

Home delivery driver

Iceland
Peterborough
02.2021 - Current
  • Demonstrated strong work ethic and punctuality while upholding job performance standards.
  • Ensured timely deliveries by adhering to specified routes and schedules..
  • Reported any delivery issues or delays promptly to management team.
  • Followed all traffic laws to ensure safe deliveries.
  • Expedited delivery process, resulting in high levels of customer satisfaction.
  • Checked vehicle before each shift ensuring its safety and reliability.
  • Provided excellent customer service, enhancing brand reputation.
  • Adjusted travel routes to avoid traffic congestion or road construction ensuring punctual deliveries.
  • Improved customer relations with efficient, friendly service.
  • Adhered to UK Highway Code and safety regulations on roads.
  • Completed deliveries with smile and patient, personalised service.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Safely loaded and unloaded vehicles to preserve product integrity.

Book and Gift seller

Self employed
Peterborough and Cambridge
02.2019 - 12.2024
  • Executed daily duties with accuracy and efficiency.
  • Acquired and applied new skills to enhance productivity.
  • Cultivated strong customer relationships, driving increased sales.
  • Delivered outstanding customer service, fostering repeat business.
  • Demonstrated extensive product knowledge to build customer trust.
  • Maintained high service levels during peak holiday periods.
  • Managed stock control to ensure optimal product availability.
  • Negotiated favourable procurement terms with suppliers for improved cost management.

Book seller for The Book People

Self employed
Peterborough and Cambridge
06.2003 - 01.2019
  • Worked during busy holiday periods maintaining high level of service.
  • Increased sales by building strong relationships with customers.
  • Managed stock control to ensure product availability.
  • Provided excellent customer service which resulted in repeat business.
  • Monitored inventory levels to prevent stock shortages.
  • Monitored and analysed sales performance data, identifying opportunities for improvement.
  • Responded promptly to customer inquiries, providing detailed product information and facilitating sales.
  • Coordinated order fulfilment processes for timely, accurate deliveries to customers.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Fostered positive relationships with customers, enhancing loyalty and retention.
  • Processed product returns, ensuring items were clean and resaleable.
  • Received stock deliveries, accurately completing paperwork and updating system records.

Policy processor

Pearl Assurance
Peterborough
07.1992 - 05.2003

Started at Pearl Assurance as an office junior and worked my way up to a team leader

  • Fostered a positive work culture by promoting open dialogue and transparency.
  • Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
  • Managed shift schedules for efficient workflow.
  • Supervised staff's daily activities to ensure adherence to quality standards.
  • Boosted team morale by initiating regular feedback sessions.
  • Delegated tasks effectively, maximising productivity across the team.
  • Ensured timely completion of projects through diligent supervision and guidance.

Education

Spalding Grammar School
Spalding, Lincolnshire

Skills

  • Managing delivery times
  • Patience with customers
  • Punctuality and reliability
  • Understanding of road laws
  • Valid driver's license
  • Strong physical fitness

Accomplishments

Was on the leadership team at Wellspring Community Church from 2011 to 2015 and on the leadership team at Bretton Baptist Church from 2017 to 2020.

Affiliations

  • Enjoy watching cricket and football. Season ticket holder at Peterborough United.

Timeline

Home delivery driver

Iceland
02.2021 - Current

Book and Gift seller

Self employed
02.2019 - 12.2024

Book seller for The Book People

Self employed
06.2003 - 01.2019

Policy processor

Pearl Assurance
07.1992 - 05.2003

Spalding Grammar School
Stephen Podd