Stephen Pitts
Southend,England
Summary
Highly motivated, organised and dependable individual with 30 years of work experience, initially in financial services and latterly running my own business in the hospitality sector. Successful at managing multiple priorities with a positive attitude within a team environment.
Overview
25
25
years of professional experience
Work history
Customer Delivery Driver
ASDA Stores Limited
Southampton, Hampshire
05.2024 - Current
- Provided excellent customer service during deliveries, leading to positive feedback.
- Maintained (Elite Driver status) 95% road safety score by driving truck in accordance with Lightfoot journey tracker, traffic regulations and UK highway code.
- Adhered strictly to traffic regulations whilst performing duties, ensuring safety on the road.
- Operated navigation systems efficiently to reach destinations quickly and safely.
- Maintained cleanliness and functionality of delivery vehicle, enhancing company image.
- Carried out daily vehicle inspections as per company policy, ensured roadworthiness.
- Resolved customer queries and complaints with a professional approach
- Loaded goods into van according to delivery schedule, streamlined operations.
- Ensured safety of products during transit to prevent damages.
Bar owner
Clockwork Bar
Southampton, England
12.2017 - 09.2025
- Created a successful business from start up during a challenging economic climate. Developed and maintained high levels of trade and customer satisfaction throughout the pandemic. Increased turnover and profit year on year.
- Built loyal customer base by creating welcoming environment with top quality service.
- Quickly identified problem situations, skillfully resolved incidents to maintain satisfaction of involved parties.
- Oversaw line cleaning and cellar management, ordered beverage and equipment stock by analysing sales and customer trends.
- Monitored bar expenses and operations to minimise costs.
- Interviewed, hired and trained staff, maintaining highly efficient service teams.
Health insurance sales & retention
AVIVA
Chandlers Ford, England
01.2009 - 12.2017
- Retained knowledge of varied health plans and add-ons to upsell and cross-sell insurance products.
- Consistently achieved and often exceeded monthly sales targets through needs based selling.
- Interpreted customer needs through attentive, responsive service to provide suitable insurance guidance.
- Gathered customer information to assess coverage needs and recommend products.
- Helped customers determine appropriate products and policy terms.
Valuation manager & Senior sales negotiator
Astons Estate Agents
Southampton, England
01.2001 - 12.2008
- Gathered information on nearby properties to compare values and improve accuracy of assessments.
- Photographed building interiors and exteriors to properly document features and conditions.
- Stayed updated on market trends for local area and similar property types.
- Liaised with solicitors to establish client position and communicated updates to buyers and sellers.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Consistently achieved daily and weekly targets to capture a 22% market share in a highly competitive market.
Education
GCSEs - Maths, English & Science
Shoeburyness Comprehensive
Skills
- Outgoing personality
- Strong communication skills
- Positive & Resilient
- Highly motivated
- Creative
- Marketing & sales experience
- Problem solving
- Workflow planning
- Computer literacy: Excel, Word, PowerPoint
- Project scheduling
- People management
PERSONAL INTERESTS
- Spending time with my family (father of two young adults)
- Avid reader
- Swimming
- Meditation
- Walking with my dog
- Cycling
Timeline
Customer Delivery Driver
ASDA Stores Limited
05.2024 - Current
Bar owner
Clockwork Bar
12.2017 - 09.2025
Health insurance sales & retention
AVIVA
01.2009 - 12.2017
Valuation manager & Senior sales negotiator
Astons Estate Agents
01.2001 - 12.2008
GCSEs - Maths, English & Science
Shoeburyness Comprehensive
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