Stephen Opio
Rainham,Essex
Summary
Dedicated community health worker thorough in completing assessments, delivering education and advising on treatment or prevention options. Understands challenges of connecting with at-risk populations of different ethnicities, socioeconomic backgrounds and national origin. Well-trained in care for different ages.
Skilled and caring individual with strong interpersonal, communication and social skills. Devoted to helping individuals and families get support and assistance through health and social services system. Proactive in building empathetic relations with individuals across diverse cultural communities.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Administrator
London Vocational College
Ilford
05.2024 - Current
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Led and managed administrative staff to maintain smooth daily operations.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained strict confidentiality of information regarding patients.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Provided timely schedule for all individuals physical exercises and social engagement that increased the well being of patients by 70%.
Estates manager
YOUNGER WOMEN'S CHRISTIAN ASSOCIATION
KAMAPALA, KAMPALA
01.2017 - 02.2024
- Advised and assisted tenants with housing matters and queries and customer base raised up by over 65%.
- Minimised conflict when handling complaints and communications in stressful situations that come down below 5%.
- Developed productive relationships with customers by delivering professional and courteous service.
- Worked with income recovery team to resolve breaches of tenancies in line with established procedure.
- Managed customer relationships to achieve high satisfaction rate over 70%.
Health care worker
Tororo Municipal Council
Tororo , Tororo Municipality
08.2012 - 12.2016
- Kept patient environments clean and neat following optimum hygiene standards by 90%.
- Performed light domestic duties to support residents in supported living maintain clean and orderly living space by 89%.
- Served meals and beverages to residents and assisted in feeding as appropriate.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief that increased confidence by 55%.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Education
Diploma of Business Administration - Business Management And Administration
Makerere University Business School
Kampala, Uganda 09.2008 - 06.2011
Diploma In Care - Caregiving Skills
Alison Online Studies
United Kingdom 04.2024 -
Skills
- Leadership skills
- Attention to Detail
- Client account management
- Strategic Planning
- Operational support
- Customer relationship building
- Outstanding customer service
Affiliations
- Regarding And Learning
Accomplishments
Promotion.
Best worker of the year in my previous organisation.
Certification
SIA Door Supervisor Licence.
First Aid and CPR certificate.
Certificate in care for Dementia and Autism.
Diploma in Care.
Languages
English
Advanced
English
Advanced
Custom
Volunteer at queens pub and live sports as Door Supervisor.
References
References available upon request.
Timeline
Administrator
London Vocational College
05.2024 - Current
Diploma In Care - Caregiving Skills
Alison Online Studies
04.2024 -
Estates manager
YOUNGER WOMEN'S CHRISTIAN ASSOCIATION
01.2017 - 02.2024
Health care worker
Tororo Municipal Council
08.2012 - 12.2016
Diploma of Business Administration - Business Management And Administration
Makerere University Business School
09.2008 - 06.2011
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