Stephen Oneill
Housing Co-ordinator
Glasgow ,G75
Summary
I have a had a varied background with focus on empowering homeless men and women. Owing to the fact that my current job no longer provides that role it is definitely something I want to return to. I am passionate about improving people's lives and helping them to find meaning and purpose and reduce the stress of living in this universe that we share together.
Overview
69
69
years of professional experience
8
8
years of post-secondary education
Work History
Housing Coordinator
North Lanarkshire
Bellshill and Motherwell , North Lanarkshire
03.2005 - Current
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Oversaw housing plans for over [Number] clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Tracked and monitored rental payments for clients using hems.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 200 apartments by providing direct, hands-on support services.
Resettlement Worker
North Lanarkshire
Coatbridge , North Lanarkshire
02.2003 - 02.2024
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered services to customer locations within specific timeframes.
Senior Criminal Justice Worker
SACRO
Glasgow , Glasgow
05.1998 - 06.2023
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Delivered services to customer locations within specific timeframes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled numerous calls per day to address customer inquiries and concerns.
Assessment Case Manager
North Lanarkshire council
Coatbridge , North Lanarkshire
06.2003 - 01.2004
- Coordinated transition of care to community setting and maintained knowledge of resources suitable for patient population served.
- Developed treatment plans in collaboration with client and family and with interdisciplinary treatment team.
Support Worker Part Time Residential
North Lanarkshire
Coatbridge , North Lanarkshire council
02.1998 - 02.2003
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
Education
Bachelor of Arts - Bachelor of Divinity
Saint Brides
East Kilbride 07.1990 - 03.1994
Bachelor of Arts - Bachelor of Divinity-Philosopy/theology
Glasgow University in Affiliation With Maynooth
08.1990 - 06.1994
Skills
Referrals and networking
Problem solving
Timeline
Housing Coordinator
North Lanarkshire
03.2005 - Current
Assessment Case Manager
North Lanarkshire council
06.2003 - 01.2004
Resettlement Worker
North Lanarkshire
02.2003 - 02.2024
Senior Criminal Justice Worker
SACRO
05.1998 - 06.2023
Support Worker Part Time Residential
North Lanarkshire
02.1998 - 02.2003
Bachelor of Arts - Bachelor of Divinity-Philosopy/theology
Glasgow University in Affiliation With Maynooth
08.1990 - 06.1994
Bachelor of Arts - Bachelor of Divinity
Saint Brides
07.1990 - 03.1994