Stephen Murphy
Chelmsford
Summary
A Reliable and experienced sales manger with over 30 industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
22
22
years of professional experience
19
19
years of post-secondary education
Work History
Small business owner
Bathroom Design/TA Bathtub
Chelmsford, Essex
03.2003 - Current
- Handled aspects of customer complaints with exchanges, customer compensation and overall customer satisfaction.
- Enforced service standards to maintain establishment reputation for excellence.
- Reviewed sales figures to identify popular designs to inform future collections.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Educated customers about quality and value of company products.
- Ensured timely delivery of products, improved customer experience.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Strived to achieve monthly, quarterly and yearly showroom sales goals.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Steered negotiations with suppliers for favourable terms and conditions.
- Monitored industry trends, updated product offerings accordingly.
- Managed on-site evaluations, internal audits and customer surveys.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
Education
GCSEs - English
Walderslade Boys School
Walderslade, Kent 09.1978 - 06.1983
GCSEs - Maths
Walderslade Boys School
Walderslade, Kent 09.1978 - 06.1983
A-Levels - Art
Walderslade Boys School
Walderslade, Kent 09.1978 - 06.1983
GCSEs - History
Walderslade Boys School
Waldershare, Kent 09.1978 - 06.1983
Skills
- Relationship-building
- Customer Service
- Contract negotiation
- Project coordination
- Time-management
- Proactive approach
- Client Relationship Management
- Staff management
- Stress tolerance
- Effective communication
- Finances and invoicing
- Customer persuasion
- Business acumen
Timeline
Small business owner
Bathroom Design/TA Bathtub
03.2003 - Current
GCSEs - English
Walderslade Boys School
09.1978 - 06.1983
GCSEs - Maths
Walderslade Boys School
09.1978 - 06.1983
A-Levels - Art
Walderslade Boys School
09.1978 - 06.1983
GCSEs - History
Walderslade Boys School
09.1978 - 06.1983
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