Summary
Overview
Work History
Education
Skills
Timeline
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STEPHEN MC CAFFERTY

Enniskillen,FMO

Summary

Seasoned OWNER/Director at MC CAFFERTY BROS AUTO + PLANT LTD, I excelled in enhancing customer satisfaction and streamlining business operations. Leveraging advanced computing and automotive diagnostics, alongside stellar relationship-building skills, I significantly boosted repeat business. My leadership also resolved many distressing situations for customers deflating negative/anxious states due to vehicle breakdowns.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards.

Overview

12
12
years of professional experience

Work History

OWNER/Director of Operations

MC CAFFERTY BROS AUTO + PLANT LTD
03.2020 - Current
  • Managed day-to-day business operations.Including all cars/ Light commercial Repairs ,Maintenance ,Servicing.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.

Owner/Director

SMC WELDING SERVICES
03.2015 - 01.2020
  • Fabricated shop parts directly from blueprints.
  • Advanced skills in various welding techniques including MIG, TIG, stick welding, and plasma cutting.
  • Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
  • Inspected welds and checked critical measurements to meet specifications.
  • Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
  • Car Sales ,Buying and repairing cars to a high quality including adding a full Mot to each vehicle prior to each sale.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.

Lead Welder

Network Rail
07.2013 - 02.2015
  • Reduced project completion time, utilizing strong communication skills to collaborate effectively with team members.
  • Demonstrated expertise in various welding processes such as MIG, TIG, stick, and flux-cored arc welding.
  • Streamlined workflow processes through the development of optimized routines tailored to specific goals or objectives within each project phase.
  • Maintained precise measurements for accurate fabrication by utilizing blueprints and drawings effectively.

Education

City And Guilds Welding Certification -

Southwest College
Enniskillen

Skills

  • Customer relations
  • Business operations
  • Relationship building
  • Verbal and written communication
  • Advanced computing skills
  • Sales and marketing
  • Issue resolution
  • Maintenance and repairs

Timeline

OWNER/Director of Operations

MC CAFFERTY BROS AUTO + PLANT LTD
03.2020 - Current

Owner/Director

SMC WELDING SERVICES
03.2015 - 01.2020

Lead Welder

Network Rail
07.2013 - 02.2015

City And Guilds Welding Certification -

Southwest College

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STEPHEN MC CAFFERTY