Stephen Martin
Worthing,West Sussex
Summary
A highly skilled professional with extensive experience in managing estate services across multiple residential and commercial sites, ensuring customer satisfaction through excellent relationship-building with managing agents, residents, and tenants. Demonstrates strong leadership and people management skills, effectively supervising staff to deliver high-quality work safely and on time. Proficient in planning work schedules, allocating resources for maximum efficiency, and maintaining compliance with Health & Safety legislation and COSHH regulations. Expertise in commercial and residential grounds maintenance, committed to continuous improvement, with a focus on customer service excellence and effective problem-solving under pressure.
Overview
1
1
Certification
2
2
years of post-secondary education
20
20
years of professional experience
Work history
Grounds Maintenance Manager
Quantum Ecoscapes
Worthing, West Sussex
2023.06 - Current
- Coordinated waste disposal, kept sites clean and tidy.
- Carried out risk assessments, reduced potential hazards on site.
- Scheduled seasonal gardening activities, maintained year-round plant health.
- Streamlined operations by introducing innovative gardening techniques.
- Managed team schedules for optimised productivity.
- Established efficient working routines to improve team performance.
- Prepared detailed work plans to meet project deadlines.
- Maintained high-quality landscape appearance with meticulous pruning techniques.
- Developed training programmes for improved staff skills.
- Conducted regular staff meetings for effective communication.
- Supervised planting activities, improved aesthetic appeal of the grounds.
- Achieved well-tended grounds by supervising regular maintenance activities.
- Assisted in budget preparation to ensure fiscal responsibility.
- Utilised sustainable practices in gardening tasks for environmental conservation.
- Fostered a positive work environment to boost employee morale.
- Collaborated closely with management, ensured alignment with organisational goals.
- Ensured safety standards with routine equipment inspections.
- Led preventative maintenance tasks, prolonged lifespan of equipment.
- Implemented pest control measures, ensured healthy vegetation growth.
- Mowed, trimmed and cut growth to specifications.
- Mowed and trimmed lawns for well-manicured garden presentation.
- Maintained plant condition through considered pruning, trimming and treatment.
- Controlled and monitored inventory of tools and mechanical equipment.
- Scheduled daily, weekly and seasonal gardening tasks to organise workload.
Coowner and manager of a Grounds care company
Nuleaf Grounds Maintenance LTD
Worthing, West Sussex
2020.06 - 2023.06
- Established brand identity by creating a comprehensive marketing strategy.
- Boosted company's reputation with effective public relations management.
- Championed sustainability initiatives driving corporate social responsibility.
- Ensured legal compliance with adherence to regulatory standards and practices.
- Crafted unique sales pitches leading to increased business leads.
- Fostered a positive work environment, improving employee morale and productivity.
- Implemented new technologies to streamline workflow processes.
- Facilitated client meetings resulting in strengthened relationships and partnerships.
- Executed risk assessments mitigating risks before they became issues.
- Oversaw project timelines ensuring all targets were met ahead of schedule.
- Conducted regular staff training programmes for improved performance levels.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Managed waste disposal systems for cleaner work environments.
- Ensured safety during operations with proper use of machinery and tools.
- Adhered to health and safety regulations when using power tools, protecting self and others from harm.
- Assisted with landscaping projects improving overall site appearance.
- Used environmentally friendly products, promoting sustainability in all tasks.
- Assisted in the application of pesticides, reducing infestations effectively.
- Performed seasonal maintenance tasks to prepare grounds for changing weather conditions.
- Handled customer inquiries about plant care; offered expert advice on maintenance.
- Improved landscape design by planting, trimming and mulching greenery.
- Mowed and trimmed lawns for well-manicured garden presentation.
- Scheduled daily, weekly and seasonal gardening tasks to organise workload.
Plant sales supervisor
Quercus Nursery
Worthing, West Sussex
2017.09 - 2020.06
- Oversaw inventory management for maintaining optimal stock levels.
- Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
- Boosted store reputation by delivering top-notch customer service.
- Streamlined the sales process through effective leadership.
- Established strong client relationships which resulted in repeat business.
- Managed customer queries to improve overall service experience.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Delegated tasks effectively, ensuring team productivity was maximised.
Grounds maintenance manager and director
ADI Grounds services LTD
Worthing, West Sussex
2014.09 - 2017.09
- Conducted risk assessments for safer work environment.
- Coordinated with external contractors to secure specialised services.
- Performed routine checks to ensure optimal machine performance.
- Managed team for efficient resolution of facility issues.living
- Operated landscaping machinery for grounds maintenance tasks efficiently.
- Procured necessary equipment for grounds maintenance tasks.
- Managed grounds maintenance tasks for improved aesthetic appeal of the premises.
- Improved site aesthetics by performing regular grounds maintenance duties.
- Performed all-seasonal planned and reactive grounds maintenance to meet department needs.
- Conducted routine maintenance tasks for longer equipment lifespan.
Grounds maintenance operative
Greenacres Services LTD
Worthing, West Sussex
2006.04 - 2014.09
- Assisted in the application of pesticides, reducing infestations effectively.
- Performed seasonal maintenance tasks to prepare grounds for changing weather conditions.
- Assisted with landscaping projects improving overall site appearance.
- Adhered to health and safety regulations when using power tools, protecting self and others from harm.
- Cleaned debris from the garden paths; ensured cleanliness at all times.
- Ensured safety during operations with proper use of machinery and tools.
- Used environmentally friendly products, promoting sustainability in all tasks.
- Maintained healthy lawns by regular mowing, watering and fertilising.
- Improved landscape design by planting, trimming and mulching greenery.
- Mowed and trimmed lawns for well-manicured garden presentation.
- Mowed, trimmed and cut growth to specifications.
Education
NVQ Level 2 - Horticulture
Brinsbury College
2002.09 - 2004.09
Skills
Relevant skills:
* Managing the day-to-day delivery of estate services across multiple residential sites
* Developing excellent working relationships with managing agents, residents and tenants to ensure customer satisfaction
* Planning work schedules and allocating resources to maximise efficiency
* Supervising staff and ensuring work is completed safely, on time and to a consistently high standard
* Monitoring quality through regular estate inspections and resolving issues promptly
* Delivering commercial and residential grounds maintenance, including lawn care, hedge maintenance, planting, pruning and seasonal works
* Providing specialist maintenance of living walls and vertical gardens
* Completing and reviewing risk assessments and ensuring compliance with COSHH regulations and Health & Safety legislation
* Ensuring all equipment is maintained, inspected and used safely
* Responding professionally to customer enquiries and resolving concerns effectively
* Maintaining accurate records and ensuring compliance with company procedures
Personal Attributes
* Strong leader with excellent people management skills
* Professional, reliable and trustworthy
* Excellent organisational and planning abilities
* Customer-focused with strong communication skills
* Calm under pressure with effective problem-solving abilities
* High attention to detail and quality standards
* Able to motivate teams and build positive working relationships
* Flexible, proactive and committed to continuous improvement
I possess a strong working knowledge of:
* Health & Safety legislation
* Risk Assessments
* COSHH Regulations
* Safe Systems of Work
* Lone Working Procedures
* Manual Handling
* Accident Prevention
* Site Safety Inspections
Certification
PA1 and PA6 licence
Trailor/towing licence
Chainsaw and Cross cutting licence
Timeline
Grounds Maintenance Manager
Quantum Ecoscapes
2023.06 - Current
Coowner and manager of a Grounds care company
Nuleaf Grounds Maintenance LTD
2020.06 - 2023.06
Plant sales supervisor
Quercus Nursery
2017.09 - 2020.06
Grounds maintenance manager and director
ADI Grounds services LTD
2014.09 - 2017.09
Grounds maintenance operative
Greenacres Services LTD
2006.04 - 2014.09
NVQ Level 2 - Horticulture
Brinsbury College
2002.09 - 2004.09