Stephen Lucas
KNX Senior Engineer
Verwood,Dorset
Summary
Knowledgeable training leader with proven skills in programme and team management. Successful at evaluating training needs and programme operations to make effective decisions. Conversational in English.
Overview
45
45
years of professional experience
4
4
years of post-secondary education
Work history
KNX Training Manager
MY KNX STORE
Newcastle upon Tyne
03.2020 - Current
- Effectively trained instructors and supervisors on techniques for managing employees.
- Oversaw training courses and promotional paths for professionals and leaders.
- Analysed employees' skill levels and implemented new techniques to boost knowledge.
- Designed training modules for strategic business practices and organisational behaviour training concepts.
- Presented training information via role playing, simulations and team exercises.
Technical Sales Manager
MY KNX Store
Newcastle upon Tyne
Mar 2019 - Current
- Collaborated with marketing team to strategise and implement marketing campaigns.
- Explained features and benefits of computer hardware and software.
- Offered promotional discounts and incentives to encourage sales.
- Drafted competitive price quotes to illustrate fee structures for potential customers.
- Sold goods to retail, industrial and wholesale accounts to meet demands.
- Enforced compliance with manufacturer recommendations and regulatory requirements.
- Completed sales contracts and collected customer signatures to close sales.
- Scheduled deliveries, equipment installations and repair services to foster customer satisfaction.
- Recorded customer and product data in relationship management software.
- Negotiated prices and credit terms to provide favourable and profitable options.
- Evaluated customer needs and buying patterns to offer targeted product recommendations.
- Supervised junior team members and mentored in sales strategy to enhance performance.
- Responded to customer inquiries for sales information, pricing structures and product details.
- Demonstrated products and services to overcome objections and drive sales.
- Maintained expert-level knowledge of product and service offerings.
- Built rapport with new and existing customers to boost client retention.
- Promoted information and communications technology goods and services to drive revenue.
- Coordinated and followed up with equipment installations and service appointments.
- Provided specialised information related to technical equipment, supplies and services.
- Built and utilised lead pipeline to solicit new orders and accounts.
- Updated customer records and used data to prepare detailed sales reports.
Managing Director
KNX Smart Controls Ltd
Verwood, Dorset
07.2006 - Current
- Scheduled deliveries, equipment installations and repair services to foster customer satisfaction.
- Maintained expert-level knowledge of product and service offerings.
- Coordinated and followed up with equipment installations and service appointments.
Senior Technical Manager
Capita’s Electranet
Ringwood, Hampshire
Feb 1996 - June 2006
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Project Manager
Lineartron
Bournemouth
Jul 1988 - June 1996
- Installed Optical Network Terminals to configuration specifications for good functionality.
Installation Engineer
British Telecommunications
London
09.1978 - 07.1988
- Tied and bundled cables to meet safety requirements for safe, secure results.
- Repaired cable infrastructures to restore function and limit customer connection issues.
- Upgraded and expanded existing network infrastructures to improve customer connectivity.
- Adhered to industry regulations to maintain compliant health and safety practices.
- Installed Optical Network Terminals to configuration specifications for good functionality.
- Configured Customer Premises Equipment to deliver faultless connectivity and performance.
- Selected cable management structures such as racks, J-hooks and splitters to support new installations.
- Connected, disconnected and relocated cables for high-functioning telecom provisions.
Education
GCSEs - National Curriculum
Sanders Draper
09.1974 - 07.1978
Languages
English
Fluent
Timeline
KNX Training Manager
MY KNX STORE
03.2020 - Current
Technical Sales Manager
MY KNX Store
Mar 2019 - Current
Managing Director
KNX Smart Controls Ltd
07.2006 - Current
Senior Technical Manager
Capita’s Electranet
Feb 1996 - June 2006
Project Manager
Lineartron
Jul 1988 - June 1996
Installation Engineer
British Telecommunications
09.1978 - 07.1988
GCSEs - National Curriculum
Sanders Draper
09.1974 - 07.1978
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