Stephen Jones
Liverpool,Merseyside
Summary
Accomplished professional in warehouse operations management and logistics, with a focus on continuous improvement and performance optimisation. Expertise in health and safety compliance, inventory control, and customer relations. Utilises SAP, Quintiq, and YMS systems to enhance operational efficiency through root cause analysis. Drives employee development via recruitment and training to align with organisational objectives.
Overview
1
1
Certification
29
29
years of professional experience
Work history
Warehouse Operations Manager
DHL Supply Chain
2018.04 - 2026.07
- Lead a major warehouse operation supporting a large fulfillment contract, managing over 100 operatives, 4 Shift Managers, and 5 First Line Managers.
- Lead employee relations matters, including investigations and disciplinary processes
- Manage workforce planning, absence, and agency labour requirements
- Conduct daily operational reviews, team briefings, and performance meetings
- Led and developed operational team, enhancing performance and engagement
- Monitored and analysed KPIs to identify operational and service improvements
- Drive inventory accuracy through stock control and discrepancy resolution
- Lead Gemba walks, audits, and safety initiatives to ensure compliance
- Collaborate cross-functionally with Transport, Planning, and Stock teams
- Maintain strong customer relationships through regular reviews of performance metrics
- Act as senior operational lead in the absence of the Warehouse Manager
- Oversaw budget management to reduce unnecessary expenditure in operations department.
- Ensured compliance with shipping regulations for seamless deliveries.
- Liaised with transport operators for swift dispatches.
- Negotiated contracts with suppliers, obtained cost-efficient deals.
- Devised strategies to improve picking and packing processes.
- Streamlined receiving process, reduced waiting time for hauliers.
- Reduced warehouse downtime with proactive maintenance schedules.
- Managed inventory control, minimised stock discrepancies.
- Cultivated positive relationships with logistics providers for better service rates,.
- Implemented health and safety protocols to ensure worker safety.
- Incorporated automated systems into operations for increased speed and accuracy.
- Conducted regular audits, ensured accurate stock levels.
Shift Manager
DHL Supply Chain
2009.01 - 2018.01
- Managed warehouse operations in high-volume distribution environment, overseeing teams of 30+ staff to ensure operational efficiency.
- Achieved key performance indicators for productivity, quality, service, and safety, aligning team efforts with organisational goals.
- Coordinated communication and operational handovers across shifts
- Led recruitment, onboarding, and training activities, enhancing team capability and readiness for operational demands.
- Led recruitment, onboarding, and training activities
- Conducted performance management and employee relations processes
- Analysed KPI data to identify improvement opportunities
- Supported continuous improvement projects and operational changes
Warehouse Operative
DHL Supply Chain
2002.01 - 2009.01
- Executed receiving, storage, picking, packing, and dispatch activities to support efficient warehouse operations
- Monitored stock accuracy and streamlined operational processes
- Upheld health, safety, and quality standards to ensure workplace safety and product integrity
Team Leader
PDL
1998.01 - 2002.01
- Led stock control and inventory management activities
- Managed warehouse mapping, stock redistribution, and relocation projects to optimise space utilisation and enhance operational flow
- Investigated stock discrepancies and implemented corrective actions, reducing errors and ensuring inventory accuracy
- Conducted audits and developed KPI tracking processes to monitor performance and support strategic decision-making
- Supported transport administration and warehouse operations
Education
GCSEs -
St Thomas Becket
Skills
- Warehouse Operations Management
- Supply chain logistics
- Inventory & Stock Control
- Health and safety
- Continuous improvement
- Staff scheduling
- Performance management
- SAP, Quintiq & YMS Systems
- Leadership development
- Stakeholder Engagement
- Employee relations
- Recruitment training
- Cause analysis
Certification
- CIEH Level 3 Health & Safety
- NVQ Level 3 Management
- Open University – Understanding Management (Y159)
- Internal Auditor
- First Aider
- Fire Marshal
- Inventory Management A–Z: Supply Chain & Business Operations
- Full UK Driving Licence
References
Available upon request
Accomplishments
- Increased warehouse productivity by 10% through continuous improvement and workforce optimisation
- Reduced overtime costs by 8% through improved labour planning and scheduling
- Successfully led teams of 100+ employees, including multi-level management structures
- Improved inventory accuracy through proactive stock control and root cause analysis
- Maintained high standards of safety, compliance, and operational performance
- Built strong customer relationships through service delivery and performance reporting
Additional information
- Over 20 years of warehouse and logistics experience
- Extensive experience in high-volume distribution environments
- Strong focus on continuous improvement and operational excellence
- Advanced user of SAP, Quintiq, and YMS systems
Timeline
Warehouse Operations Manager
DHL Supply Chain
2018.04 - 2026.07
Shift Manager
DHL Supply Chain
2009.01 - 2018.01
Warehouse Operative
DHL Supply Chain
2002.01 - 2009.01
Team Leader
PDL
1998.01 - 2002.01
GCSEs -
St Thomas Becket