Stephen James
Montpelier,St. James
Summary
Professional with expertise in computing, skilled in software and hardware. Proven ability to troubleshoot technical issues and improve customer satisfaction. Committed to applying these technical and interpersonal skills to contribute effectively in technology focused positions.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Technical Analyst
itel International
Montego Bay, St. James
01.2021 - 07.2025
- Setup hardware and install applications eg. 3cx, Office suite, Global Protect VPN
- Troubleshoot and resolution of end-user issues through ticketing system
- Maintained records of equipment deployed and in storage
- Provided first-level support for end-user computing issues, including troubleshooting hardware and software problems.
- System Maintenance: Assisting with the installation, configuration, and maintenance of desktop computers, peripherals, and software.
- Helped with the maintenance and testing of servers and associated network equipment.
- Investigated and resolved technical issues, often working with vendors to find solutions.
- Maintained documentation for support procedures and processes.
- Assisted with training to users on new technologies or updates.
- Gave input on hardware and software procurement, including assessing functional needs and determining specifications.
- Communicated effectively with users, vendors, and other IT staff.
- Kept up-to-date with the latest technologies and trends and contributed to forward planning and team meetings.
- Data Analysis: Analyzing complex datasets and developing report
Payroll Analyst
Conduent
Montego Bay, St. James
01.2019 - 01.2021
- Audit and conduct various payroll processes and related reports.
- Data input, handling garnishments
- Resolved complex payroll-related inquiries.
- Managed client employee data, reconciled payroll
- Contributed to special projects.
- Maintained operational procedural documentation.
- Assisted with mentoring new starters in post.
Research Associate
Market Track
Montego Bay, St. James
01.2017 - 01.2021
- Data input
- Helped with planning and executing research projects using both qualitative and quantitative methods, such as surveys, interviews, focus groups, and data analysis.
- Utilized statistical software and techniques to analyze data, identify patterns, and draw meaningful conclusions.
- Supported market trend analysis by staying up-to-date on market trends, competitor activities, and consumer behaviour.
- Helped with data needed for preparing comprehensive reports, presentations, and other materials to communicate research findings to relevant stakeholders.
- Collaborated with other research associates, analysts, and business stakeholders as needed.
- Effectively communicated research results and insights to both technical and non-technical audiences when requested.
- Maintained relationships with industry contacts, analysts, and other relevant professionals.
- Continuously updated knowledge and understanding of research methodologies and market trends.
Summer Intern
National Youth Service
Kingston
06.2017 - 08.2017
- Teaching
- Logistics and monitored stock to maintain consistent supply for inventory.
- Provided valuable support for successful company events and meetings.
- Developed proficiency in various software applications with rigorous training sessions.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Managed correspondence, keeping all parties up-to-date on project developments.
- Collaborated with multidisciplinary teams to deliver projects within formal deadlines.
Summer Intern
Sagicor Life Jamaica Limited
Savanna-la-mar, Westmoreland
06.2015 - 08.2015
- Provided valuable support for successful company events and meetings.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Increased team productivity by taking diligent meeting minutes.
- Prepared comprehensive reports to facilitate informed decision-making process.
Education
Bachelor of Science - Computing (specializing in networking)
University of Technology
Kingston, Jamaica 01.2013 - 01.2017
High School - 8 CSEC subjects
Herbert Morrison Technical High School
01.2008 - 01.2013
Skills
- Computing for software
- Computing for hardware
- Customer relations
- Technical troubleshooting
- Data analysis
- Technical drawing
- Software installation
- Stakeholder management
References
Available upon request.
Timeline
Technical Analyst
itel International
01.2021 - 07.2025
Payroll Analyst
Conduent
01.2019 - 01.2021
Summer Intern
National Youth Service
06.2017 - 08.2017
Research Associate
Market Track
01.2017 - 01.2021
Summer Intern
Sagicor Life Jamaica Limited
06.2015 - 08.2015
Bachelor of Science - Computing (specializing in networking)
University of Technology
01.2013 - 01.2017
High School - 8 CSEC subjects
Herbert Morrison Technical High School
01.2008 - 01.2013
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