Stephen James

• Responsible for the organisation of six Service Engineers , carrying out planned maintenance , reactive and remedial works. Supporting these engineers with technical support when required to all aspects of refrigeration , air-conditioning and AHU equipment.
• Strong mechanical and electrical knowledge with hands on experience in the Building Services industry , predominantly in the Hotel Sector.
• F-Gas compliant with many years of experience in air-conditioning , VRF , Split and package systems , refrigeration experience on cold storage , cellar cooling and chilled water plant.
• My current position as Services Manager , I have hands on experience of completing evaluation reports , ensuring equipment is maintained , cost effective to repair for the client , continues to operates safely and efficiently , limiting the down time of equipment in the event of failure.
• Delegating works to suit the respective engineer skill set to ensure works are complected correctly , safely and within budget.
• Following up on engineer reports with client quotations , sourcing materials , spares and equipment.
• Organising and arranging client requirements for planned maintenance , breakdown diagnostics and remedial repairs
• Ensuing engineers and staff are all compliant with their respective training and health and safety training.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Minimised safety risks with thorough inspections and maintenance schedules.
• Managed multiple projects, ensuring timely completion and high-quality work.
• Facilitated productive client meetings ensuring clear communication of complex technical concepts.
• Liaised with clients, understanding their needs and translating them into technical requirements.
• Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
• Monitored KPIs and implemented swift change management to address potential delays.

Service Engineer , responsible for the planned maintenance , reactive repair and remedial works on all aspects of air-conditioning and refrigeration equipment.

• Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
• Performed extensive repair works to restore functionality in faulty machines.
• Maintained excellent customer relations, provided expert technical advice on machine management.
• Purchased new parts and monitored inventory.

• Worked diligently to meet customer needs, resulting in increased satisfaction levels.
• Developed practical skills for enhanced productivity through hands-on training.
• Took initiative in learning new techniques, leading to improved performance.
• Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
• Assisted senior staff members for better project execution.
• Maintained clean and safe working environment, enhancing overall efficiency.
• Utilised technical knowledge for problem-solving during challenging situations.
• Gained proficiency in industry-specific software tools with rigorous practice sessions.
• Maintained strong work ethic, displaying enthusiasm for industry and career growth.
• Finished on-the-job training within set deadlines.