Summary
Overview
Work history
Skills
References
Timeline
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Stephen Jackson

Ramsgate,Kent

Summary

Motivated and adaptable professional with a strong work ethic and a proven ability to learn quickly and perform effectively in diverse environments. Skilled in communication, problem-solving, and teamwork, with experience managing tasks efficiently under pressure. Reliable, organised, and committed to delivering high-quality results, with a willingness to take on new challenges and develop new skills.

Overview

14
14
years of professional experience

Work history

Receptionist and Housekeeping

Premier Inn
Ramsgate, Kent
01.2021 - 09.2025
  • Provided warm greetings to customers upon entrance.
    Optimised room allocation for peak efficiency.
    Processed bookings seamlessly and accurately.
    Organised housekeeping schedules to maintain pristine conditions.
    Secured fire doors and exits, adhering to safety regulations.
  • Oversee customer and building safety during night shifts, actively monitoring CCTV and resolving customer concerns at reception
  • Ensured cleanliness of guest rooms and public areas by performing thorough housekeeping tasks.
  • Assisted guests with inquiries and provided information about hotel amenities and services.
  • Coordinated with housekeeping team to ensure timely room preparation for incoming guests.
  • Supported front desk operations by answering phone calls and managing reservations efficiently.
  • Maintained an organised reception area for a professional business environment.

Customer Service assistant

Asda
Broadstairs/Leicestershire
08.2013 - 01.2021
  • Concentrated on customer service, ensuring stock replenishment, managing monetary transactions, confirming acceptance of deliveries, maintaining accuracy in paperwork, and upholding Health & Safety standards within area of responsibility.
  • Assisted customers with inquiries and provided detailed product information.
  • Collaborated with team members to enhance service quality and streamline processes.
  • Trained new staff on customer service protocols and operational procedures.
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
  • Organised stock shelves neatly to improve the overall appearance of the shop floor.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Prioritised tasks during busy periods for maximised productivity .
  • Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
  • Collaborated well within a team setting, fostering a positive working atmosphere .

Security officer

Profile Security Services Limited
Ramsgate, Kent
10.2011 - 05.2013
  • Conducted thorough patrols to identify damages and unauthorised individuals on site.
    Performed searches of individuals and vehicles entering the premises.
    Executed concierge duties, enhancing visitor experience.
    Completed security clearance checks to ensure compliance with protocols.
  • Assisted diverse individuals, adapting actions to achieve optimal results for company and customers.
    Resolved conflicts calmly while maintaining professionalism in all interactions.
  • Monitored premises to ensure safety and security of all individuals present.
  • Responded to incidents and emergencies, coordinating with law enforcement as necessary.
  • Documented daily activities and reported any suspicious behaviour to management.
  • Implemented access control measures to restrict entry to authorised personnel only.
  • Ensured smooth traffic flow in the car park by directing vehicles efficiently.
  • Responded to alarms with swiftness, ensuring minimal disruption to operations.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.

Retail security officer

T.S.S. Total security services
Thanet, kent
04.2011 - 10.2011
  • Proactively deter thievery through vigilant monitoring and enforcement of security protocols.
  • Monitored premises to prevent theft and ensure safety of customers and staff.
  • Conducted regular patrols to identify and address potential security risks in retail environment.
  • Collaborated with law enforcement to report incidents and provide necessary documentation.
  • Implemented loss prevention strategies to reduce shrinkage and maintain store integrity.
  • Prepared detailed reports on security breaches and incidents for management review.
  • Engaged with customers to promote a safe shopping experience and address concerns.
  • Strengthened loss prevention efforts by maintaining a visible presence on the shop floor.
  • Responded swiftly to any potential risks, ensuring customer and staff safety at all times.

Skills

  • UK Manual Driving License
  • Health and Safety awareness
  • Teamwork
  • Microsoft Office applications
  • Time management
  • Customer service
  • Empathy
  • Problem Solving
  • Adaptability
  • Filing system design
  • Front desk security protocols
  • Hospitality standards
  • Telephone operation
  • Discretion and confidentiality
  • Reliable punctuality
  • Organisational efficiency
  • Attention to Detail
  • Scheduling
  • Clean and tidy nature
  • Polite client care
  • Security awareness

References

References available upon request.

Timeline

Receptionist and Housekeeping

Premier Inn
01.2021 - 09.2025

Customer Service assistant

Asda
08.2013 - 01.2021

Security officer

Profile Security Services Limited
10.2011 - 05.2013

Retail security officer

T.S.S. Total security services
04.2011 - 10.2011

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Stephen Jackson