STEPHEN IHIM
HALIFAX,WEST YORKSHIRE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Supervisor manager
QARYAT AL-TOYOUR SHIPPING L.L.C
DUBAI, DUBAI DEIRA
02.2018 - 02.2022
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Guided and coached staff to achieve individual growth and sales production targets.
- Built customer retention and satisfaction by delivering top-quality service.
Executive secretary
AL ARDH AL TAIBAH MARINE CARGO L.L.C
SHARJAH, SHARJAH U.A.E
02.2016 - 02.2018
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Answered phones and took messages or routed calls to correct people.
- Filed and retrieved corporate records, documents and reports.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Facilitated smooth communication between CEO and members of staff.
Customer service representative
FIRST CITY MONUMENT BANK
ONITSHA, ANAMBRA
08.2012 - 06.2015
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Education
Master of Science - SUSTAINABLE DEVELOPMENT
UNIVERSITY OF BRADFORD
WEST YORKSHIRE 09.2022 - 09.2023
Bachelor of Science - Agricultural Extension
FEDERAL UNIVERSITY OF TECHNOLOGY
OWERRI / NIGERIA 09.2006 - 12.2011
GCSEs - 9 passes ( 7Bs, 2Cs ) including Mathematics, English Language, Chemistry, Physics, Biology
Saint Mary's Seminary Umuowa
Orlu / Nigeria 09.2000 - 06.2003
Skills
- Customer service expert
- Strong customer service orientation
- Exceptional communication
- Outstanding customer service
- Sales expertise
- Complaint handling
Languages
English
Fluent
Affiliations
- Sustainability Society
- Peace Studies and International Development
- National Association of Agricultural Students.
Additional Information
Voluntary Work Experience
Wyke Sports Village 2022
I volunteered to participate actively in one day community tree planting at Wyke Sports Village
Certification
- LEVEL 3 EMERGENCY FIRST AID AT WORK
- LEVEL 2 DOOR SUPERVISORS IN SECURITY INDUSTRY
- LEVEL 2 BASIC LIFE SUPPORT
- LEVEL 2 IN MENTAL HEALTH
- LEVEL 2 HEALTH /SAFETY AND FIRE
- LEVEL 2 FOOD SAFETY, NUTRITION AND HYDRATION
- LEVEL 2 IN INFECTION PREVENTION AND CONTROL
- LEVEL 2 IN SAFE HANDLING OF MEDICATION
- LEVEL 2 IN MOVING, ASSISTING AND HOISTING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master of Science - SUSTAINABLE DEVELOPMENT
UNIVERSITY OF BRADFORD
09.2022 - 09.2023
Supervisor manager
QARYAT AL-TOYOUR SHIPPING L.L.C
02.2018 - 02.2022
Executive secretary
AL ARDH AL TAIBAH MARINE CARGO L.L.C
02.2016 - 02.2018
Customer service representative
FIRST CITY MONUMENT BANK
08.2012 - 06.2015
Bachelor of Science - Agricultural Extension
FEDERAL UNIVERSITY OF TECHNOLOGY
09.2006 - 12.2011
GCSEs - 9 passes ( 7Bs, 2Cs ) including Mathematics, English Language, Chemistry, Physics, Biology
Saint Mary's Seminary Umuowa
09.2000 - 06.2003
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