Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephen Hotham

Hartlepool,Durham

Summary

Dedicated professional with extensive expertise in health and safety, management, and training. Holds certifications in IOSH, ILM Level 3 Management, and Train the Trainer. Experienced in first aid and committed to maintaining high standards of workplace safety. Aiming to leverage skills and certifications to contribute effectively to organisational goals.

Reliable professional with focus on shift work roles. Can contribute to smooth operation of shifts and company productivity through adaptable and flexible skills. Brings clarity in communication and teamwork, ensuring seamless coordination in fast-paced environments.

Overview

48
48
years of professional experience

Work History

Shift worker

EDEN FARM HULLYS
Peterlee, Durham
03.2023 - Current
  • Improved work flow, utilised multitasking abilities effectively.
  • Maintained health and safety standards whilst operating heavy machinery.
  • Delivered quality customer service in a fast-paced environment for enhanced customer satisfaction.
  • Reported any equipment malfunctions immediately which ensured swift repairs and minimal downtime.
  • Completed all assigned tasks promptly, reducing backlog significantly.
  • Adhered to company policies, contributing to a respectful work culture.
  • Managed stock inventory meticulously, minimising wastage and maximising efficiency.
  • Streamlined processes resulting in greater efficiency during busy periods of shift work.
  • Adapted swiftly to changing circumstances on the shop floor for minimal disruption of operations.
  • Followed strict hygiene practices in food handling areas improving overall cleanliness ratings.
  • Strictly followed company safety regulations, eliminating workplace accidents and incidents.
  • Maintained fast pace and attention to detail to meet productivity targets.
  • Used appropriate protective gear to minimise risk of injury.

Shift manager

J and B Recycling
Hartlepool, Durham
11.2003 - 02.2023
  • Ensured health and safety measures in line with company regulations.
  • Coordinated with team members for seamless shift transitions.
  • Recruited new hires to strengthen the existing workforce..
  • Optimised shift schedules to improve operational efficiency.
  • Assisted employees in resolving workplace conflicts, improved overall team harmony.
  • Minimised downtime with proactive equipment maintenance checks.
  • Improved team morale through effective communication and feedback practices.
  • Reported key metrics to upper management for business decision-making process.
  • Honoured employee punctuality by creating fair rotas that respected their time off requests..
  • Streamlined operations by implementing efficient work procedures.
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Delivered excellent customer service by overseeing staff training programmes.
  • Enhanced productivity through performance monitoring and constructive coaching sessions.
  • Resolved customer complaints promptly to maintain high service standards.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Logged daily activities and notable incidents during production shifts.
  • Improved workplace safety to reduce accidents and near-misses.
  • Observed worker activities to assess safety compliance and identify enforcement gaps.
  • Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Directed work of labourers and specialist team members to produce quality results.
  • Analysed and improved manufacturing processes to cut costs.

Out of hours trading manger

Tesco Extra
Gateshead, Newcastle upon Tyne
11.1994 - 11.2003
  • Implemented state-of-the-art technology solutions, optimising workflow efficiency.
  • Created robust contingency plans to maintain business continuity during unforeseen circumstances.
  • Executed trade orders promptly for maximised returns.
  • Analysed complex financial data for accurate forecasting and planning.
  • Boosted team efficiency by streamlining trading processes.
  • Improved trading operations efficiency through the implementation of advanced software tools.
  • Ensured regulatory compliance with meticulous record keeping and reporting.
  • Delegated tasks according to individual strengths to speed up project delivery.
  • Promoted best practices to enhance trading and supply relationships and operations.
  • United employees through positive coaching and teamwork to improve trading department efficiency.
  • Understood market needs and adapted working practices and procedures to respond to them.
  • Anticipated and planned for department seasonal needs.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.
  • Defined KPI targets to maintain solid standards of work in [Type] team.

Store manager

Iceland frozen foods
Sunderland, Wearside
05.1988 - 11.2003
  • Assisted customers in locating products around the shop floor promptly.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Implemented promotional displays to increase product visibility and sales.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Maintained an organised stock room for easy accessibility of goods.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Coached underperforming employees improving their job performance significantly.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Evaluated products to select mix meeting current customer demand.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.

Store manager

Willis discount stores
Pontefract, Wakefield
05.1984 - 05.1988

Head bartender

Telstar club
Hull, East Riding of Yorkshire
05.1980 - 05.1984
  • Oversaw shift schedules to ensure adequate staff coverage.
  • Created engaging drink specials for increased patronage.
  • Ensured customer satisfaction by providing excellent service.
  • Monitored cash handling procedures to minimise discrepancies.

Aquatics retail

Angel aquatics
Hu, East Riding of Yorkshire
05.1977 - 05.1980
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

O levels and A levels - Biology, geology geography chemistry, history, English, maths, French and art

Bransholme senior high school
Hull

Skills

IOSH

ILM LEVEL 3 MANAGEMENT

TRAIN THE TRAINER

Expired certs for:-

Counterbalance forklift

Telescopic handler

Shovel loader

360 excavator

First aid


Affiliations

  • Wildlife photography and fishkeeping

Timeline

Shift worker

EDEN FARM HULLYS
03.2023 - Current

Shift manager

J and B Recycling
11.2003 - 02.2023

Out of hours trading manger

Tesco Extra
11.1994 - 11.2003

Store manager

Iceland frozen foods
05.1988 - 11.2003

Store manager

Willis discount stores
05.1984 - 05.1988

Head bartender

Telstar club
05.1980 - 05.1984

Aquatics retail

Angel aquatics
05.1977 - 05.1980

O levels and A levels - Biology, geology geography chemistry, history, English, maths, French and art

Bransholme senior high school

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Stephen Hotham