Stephen Griffin
MANCHESTER,England
Summary
Detail-oriented professional with extensive ServiceNow knowledge and a strong aptitude for communication. Proficient in applications troubleshooting, software testing, and data processing, with a proven ability to train users effectively. Skilled in IT ticketing systems and software issue diagnosis, aiming to leverage expertise in a dynamic IT environment.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Application support analyst
Spire Healthcare
MANCHESTER, greater manchester
2007.06 - 2026.02
- Streamlined communication between IT departments, fostering better collaboration and understanding.
- Facilitated training sessions to enhance team's knowledge and skills.
- Provided timely responses to user queries for improved customer satisfaction.
- Investigated reported issues, leading to prompt resolution times.
- Liaise with 3rd party providers during software upgrades and our various IT departments, to ensure a fast and reliable process.
- Collaborated with development teams for successful software enhancements.
- Resolved complex issues by utilising a systematic approach to problem-solving.
Education
Diploma of Higher Education - art & design
South Trafford
Manchester 2004.08 - 2005.09
Skills
- ServiceNow knowledge
- Communication aptitude
- Applications troubleshooting
- Ability to train users
- Software testing
- Data processing
- IT ticketing systems
- Software issue diagnosis
Timeline
Application support analyst
Spire Healthcare
2007.06 - 2026.02
Diploma of Higher Education - art & design
South Trafford
2004.08 - 2005.09