Stephen Graham
Luton
Summary
Dynamic and results-driven professional with extensive experience at Empire Super Market and Dakfo Company Limited. Proven expertise in customer service and inventory management, enhancing shopping experiences and optimizing warehouse operations. Recognized for building rapport with customers and implementing efficient processes, contributing to increased satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shop Assistant
Empire Super Market
04.2025 - 06.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Organized merchandise displays to maintain store aesthetics and drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Coordinated with colleagues to optimize restocking methods.
- Maintained organized store environment through post-closing window and fixture cleaning.
- Resolved customer issues effectively, fostering satisfaction and loyalty.
- Developed knowledge of products to provide informed recommendations and support customer needs.
- Helped managers with daily checklists and last-minute requirements.
Warehouse Assistant
Dakfo Company Limited
12.2021 - 04.2025
- Managed warehouse machinery to optimize material handling processes.
- Assisted in receiving, inspecting, and storing incoming shipments accurately.
- Maintained organized storage areas to optimize space and improve accessibility of products.
- Supported order picking and packing processes to meet daily shipping deadlines.
- Collaborated with team members to uphold safety standards and practices throughout the warehouse.
- Conducted regular inventory checks to ensure stock levels were accurate and up-to-date.
- Implemented best practices for waste reduction during packaging operations.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Increased accuracy in inventory management by introducing barcode scanning system.
Education
High School Diploma -
Diabene Secondary Technical School
Ghana05.2024
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Stock replenishment
- Safety procedures
- Building rapport
- Customer engagement
- Team collaboration
- Equipment operation
- Product labeling
- Technical knowledge
- Team leadership
Certification
- Licensed Job Title - Timeframe
Timeline
Shop Assistant
Empire Super Market
04.2025 - 06.2025
Warehouse Assistant
Dakfo Company Limited
12.2021 - 04.2025
High School Diploma -
Diabene Secondary Technical School