Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Stephen Gower

Basingstoke,Hampshire

Summary

A highly skilled professional with expertise in problem-solving, communication, and leadership. Demonstrates exceptional calm under pressure and resourcefulness, ensuring effective team building and quality assurance. Proficient in inventory management and accounting, contributing to streamlined operations and financial accuracy. Committed to leveraging skills for continued career growth and organisational success.

Collected Senior Team Leader adept at mentoring and guiding employees and ensuring all are trained in product knowledge and can perform assigned duties. In-depth knowledge of company's mission, purpose and goals with outstanding verbal and written communication talents. Available 40 hours per week, including evenings and weekends. and effectively training and mentoring 100+ team members.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

41
41
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Senior Team Lead

Game Distribution Centre
Basingstoke, Hampshire
11.2013 - 05.2025
  • Coordinated project deadlines, ensuring timely completion across all initiatives.
  • Mitigated team conflicts to foster harmonious relationships.
  • Established clear communication with stakeholders to enhance collaboration.
  • Implemented strategies that improved efficiency in meeting business objectives.
  • Maintained high team morale to boost productivity levels.
  • Streamlined work processes through regular training sessions.
  • Delegated tasks effectively, maximising individual strengths within the team.
  • Monitored progress consistently, addressing issues promptly.

Controller

Safeway Stores
Basingstoke, Hampshire
02.2000 - 11.2006
  • Implemented cost reduction strategies to enhance profitability without compromising quality or service levels.
  • Ensured compliance with all regulatory requirements through rigorous monitoring and updating of policies.
  • Oversaw cash flow management to prevent operational disruptions.
  • Handled complaints promptly and professionally, ensuring high levels of customer satisfaction.
  • Implemented safety procedures for reduced workplace accidents.
  • Ran daily operations smoothly, optimising use of resources and manpower efficiently.
  • Improved customer service by training staff in conflict resolution techniques.
  • Provided top-notch customer service, resulting in repeat business from satisfied customers.
  • Managed stock control effectively, minimising losses due to theft or spoilage whilst maximising profits through careful planning and organisation strategies.
  • Streamlined operations with efficient scheduling of personnel and resources.
  • Developed staff rota system to ensure adequate cover at all times.
  • Supervised petrol pump operation, ensuring optimal performance and minimal downtime.
  • Ensured compliance with health regulations, resulting in a safe work environment.
  • Conducted regular equipment checks to maintain operational efficiency.
  • Oversaw financial transactions, maintaining accurate record keeping and cash handling processes.
  • Trained cashiers to deliver exceptional service and maintain customer loyalty.

Various Roles

Tesco Stores Ltd
Basingstoke, Hampshire
01.1984 - 12.1999
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

City and Guilds - Catering / Food Service

Basingstoke Technical College
Basingstoke, Hampshire
09.1984 - 06.1986

CSE's / O Level's - Secondary School

John Hunt Of Everest School
Basingstoke, Hampshire
09.1979 - 06.1984

Level 2 - Principles Of Team Lead

NCFE
Basingstoke, Hampshire
04.2018 - 05.2018

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Leadership
  • Resourcefulness
  • Inventory management
  • Quality Assurance
  • Accounting

Certification

Fire Marshall / Senior Fire Marshall ( In house )

Health and Safety Rep ( In house )

St John Ambulance First Aider ( 2026 )

References

References available upon request.

Timeline

Level 2 - Principles Of Team Lead

NCFE
04.2018 - 05.2018

Senior Team Lead

Game Distribution Centre
11.2013 - 05.2025

Controller

Safeway Stores
02.2000 - 11.2006

City and Guilds - Catering / Food Service

Basingstoke Technical College
09.1984 - 06.1986

Various Roles

Tesco Stores Ltd
01.1984 - 12.1999

CSE's / O Level's - Secondary School

John Hunt Of Everest School
09.1979 - 06.1984
Stephen Gower