Summary
Overview
Work history
Education
Languages
Timeline
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Stephen Fung Man Kwan

NORWICH,United Kingdom

Summary

Recent marketing graduate from the University of East Anglia. Throughout my academic journey, I have gained theoretical knowledge of various marketing concepts, such as market research, product development, promotion, and branding. I have also acquired practical skills by completing several group projects. I possess good communication, teamwork skills and the ability to adapt, and looking to work for a company that provides me with a challenging yet rewarding environment to grow and contribute.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Promoter

ZHEN
Tsim Sha Tsui, Hong Kong
06.2019 - 08.2019
  • Informed current and potential customers about product updates, special offers and new products.
  • Implemented targeted advertising strategies to increase brand awareness and sales.
  • Maintained excellent [Product or service] knowledge, communicating optimum benefits with clients for increased custom.
  • Interacted with passers-by and initiated conversations, introducing company products and brands with sales pitches.
  • Persuaded Customers to download the ZHEN app to further be involved with the products of the brand

Cashier

McDonald's
Tsuen Wan, Hong Kong
06.2018 - 08.2018
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Reduced customer wait times through optimised checkout processes.
  • Helped meet business needs by working extra shifts.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Greeted customers entering store and responded promptly to customer needs.

Education

GCSEs -

Discovery Bay International School
Hong Kong
09.2017 - 06.2020

Bachelor of Arts - Marketing

University of East Anglia
Norwich
09.2020 - 06.2023

Languages

English
Fluent
cantonese
Native
Mandarin
Advanced

Timeline

Bachelor of Arts - Marketing

University of East Anglia
09.2020 - 06.2023

Promoter

ZHEN
06.2019 - 08.2019

Cashier

McDonald's
06.2018 - 08.2018

GCSEs -

Discovery Bay International School
09.2017 - 06.2020

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