Stephen Fung Man Kwan
NORWICH,United Kingdom
Summary
Recent marketing graduate from the University of East Anglia. Throughout my academic journey, I have gained theoretical knowledge of various marketing concepts, such as market research, product development, promotion, and branding. I have also acquired practical skills by completing several group projects. I possess good communication, teamwork skills and the ability to adapt, and looking to work for a company that provides me with a challenging yet rewarding environment to grow and contribute.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Promoter
ZHEN
Tsim Sha Tsui, Hong Kong
2019.06 - 2019.08
- Informed current and potential customers about product updates, special offers and new products.
- Implemented targeted advertising strategies to increase brand awareness and sales.
- Maintained excellent [Product or service] knowledge, communicating optimum benefits with clients for increased custom.
- Interacted with passers-by and initiated conversations, introducing company products and brands with sales pitches.
- Persuaded Customers to download the ZHEN app to further be involved with the products of the brand
Cashier
McDonald's
Tsuen Wan, Hong Kong
2018.06 - 2018.08
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Helped meet business needs by working extra shifts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Greeted customers entering store and responded promptly to customer needs.
Education
GCSEs -
Discovery Bay International School
Hong Kong 2017.09 - 2020.06
Bachelor of Arts - Marketing
University of East Anglia
Norwich 2020.09 - 2023.06
Languages
English
Fluent
cantonese
Native
Mandarin
Advanced
Timeline
Bachelor of Arts - Marketing
University of East Anglia
2020.09 - 2023.06
Promoter
ZHEN
2019.06 - 2019.08
Cashier
McDonald's
2018.06 - 2018.08
GCSEs -
Discovery Bay International School
2017.09 - 2020.06