Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Stephen Fretwell

Macclesfield

Summary

I think with a lifetime of experience of working in all kinds of fast paced ,skilled and challenging work, I have the ability to work along side all levels both workers and management with a positive mental attitude to help everybody strive to be the best they can be I am happy go lucky in everything i do and try to help and educate where possible,I also have no certain time limits for my working day etc,At a 1 Second notice i can stay longer ,come in at weekends and even alter my holidays to suit the business.

Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands. Energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction. Hardworking with good people skills and willingness to help teammates. Rises to every challenge and seeks out opportunities to serve guests. Always ready to learn and expand abilities. Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about and advance professionally. Motivated Team Member desiring to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experience Team Member bringing 46 years of related experience. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments. Responsible Team Member with punctuality and dedication. Offering 46 years of experience in all types of industry. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Organised and dependable [ with 46 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic team member with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Experienced production worker with over 46 years in all types of production industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Dedicated with 46years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Reliable %100 with a knowledge industry experience. Offers excellent communication and good judgement to effectively meet team needs. Proactive planner and problem solver. Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

47
47
years of professional experience
6
6
years of post-secondary education

Work history

Team member

ELMS
Macclesfield
02.2023 - 01.2024
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Remained flexible to cover shifts and work overtime as required.
  • Offered exceptional customer service with strong product knowledge.
  • Supervised activities of workers and enforced safety regulations.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Acted as point of contact and motivation for employees.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Improved workplace safety to reduce accidents and near-misses.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Coordinated employee schedules and handled resource management to remove barriers to productivity.
  • Logged daily activities and notable incidents during production shifts.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Directed work of labourers and specialist team members to produce quality results.
  • Observed worker activities to assess safety compliance and identify enforcement gaps.
  • Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
  • Coordinated activities for team of various manufacturing workers.
  • Established and maintained organised working environment for team of [Number].
  • Identified and addressed process inefficiencies to drive higher output.
  • Arranged manufacturing schedules to minimise downtime.
  • Organised recruitment activities to reflect department requirements and budget.
  • Analysed and improved manufacturing processes to cut costs.
  • Compiled data on economics, supply chain and industry trends to build successful manufacturing plans.
  • Oversaw [Type] assembly work, directing activities from initial set up to final product packaging.
  • Followed optimum practices for [Type] manufacturing and incorporated latest methodologies.

Production worker

Robat
Macclesfield, Cheshire
02.2019 - 08.2022
  • Kept work spaces clean and organised with regular attention.
  • Followed assembly instructions to accurately complete jobs.
  • Maintained fast pace and attention to detail to meet productivity targets.
  • Strictly followed company safety regulations, eliminating workplace accidents and incidents.
  • Used appropriate protective gear to minimise risk of injury.
  • Cross-trained on different stations to assist with production needs.
  • Inspected finished products for quality and adherence to specifications.

Team member

ASDA
Stockport, Cheshire
03.2000 - 07.2020
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Remained flexible to cover shifts and work overtime as required.
  • Prepared and packaged orders with precise presentation skills.
  • Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.
  • Completed opening and closing checklists to create welcoming store environment.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
  • Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
  • Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
  • Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
  • Prepared premises and supplies for arriving guests.
  • Completed cross-training to aid team workflows in peak times
  • Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.
  • Coordinated parking flow to maximise space use, ticket sales and drive safety.
  • Offered exceptional customer service with strong product knowledge.

foreman/Designer

D.A JONES
Stockport, Cheshire
10.1990 - 07.1998
  • Maintained site health and safety compliance for safe, secure working environments.
  • Updated work progress records for continued project monitoring.
  • Briefed teams on daily task requirements to meet project targets.
  • Utilised tools, machinery and equipment following safety measures.
  • Coordinated site workflow to properly allocate labour and material resources within stringent deadlines.
  • Supervised ongoing construction works, verifying against specifications.
  • Led labouring teams by driving continued productivity to reach targets.
  • Maintained exceptional levels of health and safety in line with guidelines for continued staff wellbeing and company compliance.
  • Supervised specialist sub-contractors by providing thorough induction and delegating tasks.
  • Achieved project deadlines though focused staff and resource planning.
  • Monitored site productivity levels to achieve projects within budgets and deadlines.
  • Updated managers on project progress for improved forward planning.
  • Provided training using safety gear and helmets to comply with safety procedures.
  • Monitored progress to determine timely completion aligned to detailed design specifications.
  • Monitored project progress against schedule demands to meet construction deadlines.
  • Managed delivery and shipment of supplies required for projects.
  • Identified project issues quickly to minimise delays.
  • Created and maintained construction schedules to determine work shifts.
  • Purchased materials required for projects to maintain inventory.
  • Upheld highest quality standards in various tasks to achieve exceptional finished-project results.
  • Prioritised tasks and adjusted schedules following good weather.
  • Managed issues and delays effectively and efficiently for swift resolution and continued project progress.
  • Guaranteed profitable completion of projects by adhering to labour and materials budgets.
  • Checked construction materials met safety, quality and compliance standards.
  • Handled procurement of necessary materials and supplies within clear budgetary guidelines.
  • Negotiated cost-efficient supplier contracts to reduce project expenditure.
  • Met client deadlines through excellent workload planning and prioritisation.
  • Conducted thorough market research to identify design trends.
  • Standardised style guides to achieve cohesive brand identity.
  • Developed design guidelines and standards to maintain consistency across projects.
  • Held brainstorming sessions and design critiques to foster dynamic, creative work environment.
  • Innovated design projects through detailed knowledge of evolving trends and technologies.
  • Translated complex ideas into visually engaging and accessible design elements for effective communication.
  • Facilitated communication and collaboration across project teams and advocated for design vision.
  • Coordinated with external vendors and suppliers to oversee the production of high-quality design deliverables.

Team supervisor

Stanley Tools
Stockport, Cheshire
03.1980 - 06.1990
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Coached team members through new or difficult workflows.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Delegated tasks to make best use of individuals' skills.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Supported new hires through onboarding process for speedy and successful training.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Promoted professionalism among staff to develop productive relationships.
  • Fostered positive employee relationships through communication, training and coaching.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Oversaw onboarding process, providing coaching and mentoring support to new team members.
  • Led shifts and motivated team to drive sales.

Trainee Officer

Royal Corps Of Transport
Shropshire, Shropshire
03.1977 - 03.1980
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.

Education

Stockport College
06.2001 - 07.2004

A-Levels -

Royal Corps Of Transport
03.1978 - 01.1981

Duke OF Edinburgh -

Royal Corps Of Transport
08.1978 -

Skills

  • Product knowledge
  • Attention to Detail
  • Training and Development
  • Performance Management
  • Staff education and training
  • Safety training
  • Equipment management
  • Activity leadership

Affiliations

  • Motorbikes
  • Swimming
  • Cooking
  • My sons career as a Concert Pianist

Timeline

Team member

ELMS
02.2023 - 01.2024

Production worker

Robat
02.2019 - 08.2022

Stockport College
06.2001 - 07.2004

Team member

ASDA
03.2000 - 07.2020

foreman/Designer

D.A JONES
10.1990 - 07.1998

Team supervisor

Stanley Tools
03.1980 - 06.1990

Duke OF Edinburgh -

Royal Corps Of Transport
08.1978 -

A-Levels -

Royal Corps Of Transport
03.1978 - 01.1981

Trainee Officer

Royal Corps Of Transport
03.1977 - 03.1980
Stephen Fretwell