Stephen Fisher

Delivered key access and estate management activities for major client accounts within the London Estates management team.

Managed a diverse caseload of site access issues, ensuring strict adherence to lease obligations and site procedures.

Assessed lease rights and core elements to provide accurate summaries for legal documentation and portfolio renewals.

Coordinated with surveyors, finance teams, and third-party contractors to raise legal instructions and process invoices.

Analysed and manipulated data from client databases to prepare structured and ad-hoc reports for stakeholders.

Provided ongoing support to Estate Managers, facilitating an efficient and user-friendly management service for Lease clients.

Enhanced team productivity with efficient delegation of tasks and Managed contractors and monitored work requests from proposal to completion, ensuring best value throughout the estate project lifecycle.

Applied professional knowledge of Section 20 and Leasehold Law to maintain professional standards across the property portfolio.

Proactively applied technical knowledge of Section 20 and Leasehold Law to maintain professional standards across the property portfolio.

implemented risk management strategies to mitigate potential issues.

Cultivated relationships with key stakeholders through effective verbal and written communication

Delivered timely responses to diverse public queries regarding Council Tax, repairs, and planning consent within an outsourced local authority environment.

Ensured minimal wait times by prioritising tasks effectively during peak hours.

Utilised specialised IT systems to route benefit enquiries and anti-social behaviour matters accurately.

Managed difficult situations for positive outcomes. Enhanced brand reputation with excellent telephone etiquette.

Enhanced operational efficiency by refining workflow processes.

Directed the UK-wide fleet operations during out-of-hours shifts, managing drivers and staff resources to protect corporate reputation.

Resolved service complaints at the first point of contact and provided quotations for new business opportunities.

Managed complex financial cases, lending applications, and fraud prevention measures while adhering to strict regulatory requirements.

Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.

Worked diligently under pressure whilst preserving high-quality output.

Mitigated financial loss by analysing operational risks and educating customers on fraud prevention and managed conflict resolution to ensure minimal financial loss for customers and my employer.

This was a customer service based sales role. I achieved monthly targets for financial products while maintaining FSA compliance and streamlined sales procedures for increased efficiency.

Boosted customer satisfaction by resolving product and service issues promptly.

Maintained detailed records of customer interactions for future reference.

Coordinated bid responses (PQQ) and final proposal documents, documenting initial responses to major tenders in the public and private sector.

Implemented cost-saving measures, reducing overheads significantly.

Fostered a collaborative work environment to enhance team performance.

Led the contract team and provided comprehensive database management and analysis for the Legal and Order Management departments.

Streamlined office procedures to improve efficiency.

Conducted research, contributed to sales project preparation significantly.