Stephen Fisher
Hemel Hempstead ,Herts
Summary
A dedicated professional with expertise in GDPR regulations, presentation design and delivery, and quality assurance methods. Demonstrates a strong ability to ensure compliance and enhance operational efficiency through meticulous attention to detail. Committed to leveraging skills in quality assurance to drive continuous improvement and uphold the highest standards of excellence.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Site Access Management Coordinator
Cluttons
London
04.2018 - 12.2025
Delivered key access and estate management activities for major client accounts within the London Estates management team.
Managed a diverse caseload of site access issues, ensuring strict adherence to lease obligations and site procedures.
Assessed lease rights and core elements to provide accurate summaries for legal documentation and portfolio renewals.
Coordinated with surveyors, finance teams, and third-party contractors to raise legal instructions and process invoices.
Analysed and manipulated data from client databases to prepare structured and ad-hoc reports for stakeholders.
Estate Coordinator
Trinity Estates
Hemel Hempstead , Hertfordshire
06.2014 - 04.2018
Provided ongoing support to Estate Managers, facilitating an efficient and user-friendly management service for Lease clients.
Enhanced team productivity with efficient delegation of tasks and Managed contractors and monitored work requests from proposal to completion, ensuring best value throughout the estate project lifecycle.
Applied professional knowledge of Section 20 and Leasehold Law to maintain professional standards across the property portfolio.
Proactively applied technical knowledge of Section 20 and Leasehold Law to maintain professional standards across the property portfolio.
implemented risk management strategies to mitigate potential issues.
Cultivated relationships with key stakeholders through effective verbal and written communication
Customer Service Executive
Northgate Information Solutions UK Ltd
Hemel Hempstead , Hertfordshire
03.2014 - 06.2014
Delivered timely responses to diverse public queries regarding Council Tax, repairs, and planning consent within an outsourced local authority environment.
Ensured minimal wait times by prioritising tasks effectively during peak hours.
Utilised specialised IT systems to route benefit enquiries and anti-social behaviour matters accurately.
Managed difficult situations for positive outcomes. Enhanced brand reputation with excellent telephone etiquette.
Operations Supervisor ( Out of Hours )
City Sprint
Hemel Hempstead , Herefordshire
10.2013 - 12.2013
Enhanced operational efficiency by refining workflow processes.
Directed the UK-wide fleet operations during out-of-hours shifts, managing drivers and staff resources to protect corporate reputation.
Resolved service complaints at the first point of contact and provided quotations for new business opportunities.
Customer Solutions Officer
HSBC Direct Financial Services
Hemel Hempstead, Hertfordshire
04.2011 - 04.2013
Managed complex financial cases, lending applications, and fraud prevention measures while adhering to strict regulatory requirements.
Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
Worked diligently under pressure whilst preserving high-quality output.
Internet Fraud Prevention Officer
HSBC Direct Financial Services
Hemel Hempstead , Hertfordshire
04.2010 - 04.2011
Mitigated financial loss by analysing operational risks and educating customers on fraud prevention and managed conflict resolution to ensure minimal financial loss for customers and my employer.
Customer Sales Executive
HSBC Direct Financial Services
Hemel Hempstead, Hertfordshire
06.2008 - 05.2010
This was a customer service based sales role. I achieved monthly targets for financial products while maintaining FSA compliance and streamlined sales procedures for increased efficiency.
Boosted customer satisfaction by resolving product and service issues promptly.
Maintained detailed records of customer interactions for future reference.
Proposals Executive ( Bid Team )
Bull Information Systems Ltd
Hemel Hempstead , Hertfordshire
02.2008 - 06.2008
Coordinated bid responses (PQQ) and final proposal documents, documenting initial responses to major tenders in the public and private sector.
Implemented cost-saving measures, reducing overheads significantly.
Fostered a collaborative work environment to enhance team performance.
Senior Contracts / Legal Administrator
Northgate Information Solutions UK Ltd
Hemel Hempstead, Hertfordshire
02.2004 - 06.2008
Led the contract team and provided comprehensive database management and analysis for the Legal and Order Management departments.
Streamlined office procedures to improve efficiency.
Conducted research, contributed to sales project preparation significantly.
Education
History
University of Wales Lampeter
Lampeter, Ceredigion 09.1992 - 06.1995
A-Levels - History
John F Kennedy School
Hemel Hempstead, Hertfordshire 09.1991 - 06.1992
A-Levels - English Literature
John F Kennedy School
Hemel Hempstead, Hertfordshire 09.1991 - 06.1992
A-Levels - Sociology
John F Kennedy School
Hemel Hempstead, Hertfordshire 09.1991 - 06.1992
Skills
- Knowledge of gdpr regulations
- Presentation design and delivery
- Quality assurance methods
Affiliations
- I have a wide variety of interests and I am the vice chair of my local community centre and youth club and have carried out this role for in excess of 20 years.
- I have also been the chair person of my local residents association for in excess of 10 years.
Timeline
Site Access Management Coordinator
Cluttons
04.2018 - 12.2025
Estate Coordinator
Trinity Estates
06.2014 - 04.2018
Customer Service Executive
Northgate Information Solutions UK Ltd
03.2014 - 06.2014
Operations Supervisor ( Out of Hours )
City Sprint
10.2013 - 12.2013
Customer Solutions Officer
HSBC Direct Financial Services
04.2011 - 04.2013
Internet Fraud Prevention Officer
HSBC Direct Financial Services
04.2010 - 04.2011
Customer Sales Executive
HSBC Direct Financial Services
06.2008 - 05.2010
Proposals Executive ( Bid Team )
Bull Information Systems Ltd
02.2008 - 06.2008
Senior Contracts / Legal Administrator
Northgate Information Solutions UK Ltd
02.2004 - 06.2008
History
University of Wales Lampeter
09.1992 - 06.1995
A-Levels - History
John F Kennedy School
09.1991 - 06.1992
A-Levels - English Literature
John F Kennedy School
09.1991 - 06.1992
A-Levels - Sociology
John F Kennedy School
09.1991 - 06.1992