Stephen Fish

Global SAP Extension Partner. Pharmaceutical & Retail.

• Led end-to-end implementation of Vistex solutions, with full accountability for scope, schedule, cost, and quality.
• Managed complex pricing, rebate, channel, trade promotion, rights & royalty management, and vendor chargeback processes.
• Established project management structure and governance aligned with company methodologies and standards.
• Developed and maintained detailed integrated project plans, including workstream plans and key deliverables.
• Managed SOW and contract requirements, coordinating resources across onshore and offshore teams.
• Directed project execution and provided regular performance reports to internal and external stakeholders.
• Proactively identified, analyzed, and resolved project risks and issues to ensure successful delivery.
• Built and maintained strong relationships with key client stakeholders and implementation partners.
• Mentored and motivated junior project managers, supporting their professional development and growth.

EMEA Kitchen Manufacturing and Distribution

• Led complex local integration strategies into SAP S/4 and C/4HANA, ensuring seamless business transitions and minimizing operational disruption.
• Applied deep industry expertise in kitchen manufacturing and distribution to tailor SAP solutions to business-specific challenges.
• Developed and delivered localized business cutover templates and roadmaps, aligning with internal stakeholders and external partners to support smooth execution across manufacturing and distribution channels.
• Defined and executed transition plans for each release pilot and rollout, ensuring alignment with strategic business objectives and operational readiness.
• Spearheaded implementation of PMO best practices, driving consistency in integration methodologies, business processes, and impact assessments.
• Defined and led transition strategies in collaboration with third-party partners, ensuring successful delivery and sustained business continuity within manufacturing and distribution landscape.

• Working within Group IT function in collaboration with Business Leaders
• Define project roadmap and to initiate and manage projects
• Deliver projects in line with department methodology, develop and manage detailed project plans and manage project communications, reporting to all relevant stakeholders
• Engagement of capable business and functional resources to deliver projects to plan, throughout project lifecycle
• Setup and manage project governance structure and processes
• Modules include FICO MPP SD EWM
• Applications include SAP ECC CRM BW WM PI PO S/4 HANA Solution Manager, Non-SAP application
• PMO Chair, Wrike Service Owner (Work Management Application), IT Tableau Service Owner
• Third party partner & contractor Management

• Personal development and extension of core SAP skill sets to include IS-U and industry workflows
• Responsible lead SAP Technical PM in domestic IT, 121 SID’s
• All production instances delivered 'back to black'
• Chaired IT Led PCB to enable and deliver Medium-term plans
• Business and IT alignment through business engagement, Solution Manager and ARIS integration
• Performance and Capacity improvements across BW, PI, DTS, CRM and IS-U
• Technical PM on scope and prioritisation
• Solution Manager 7.1 delivery and KT to RUN
• Deliverables included, EWA, Technical Monitoring, Alert Monitoring, Interactive reporting, Wily Introscope, dashboards, and wallboards
• Upgraded to 7.2 SP04 dual stack
• Delivery of Transport Expresso, ShiftLeft & DevMax including both transport delivery and change management
• Instrumental in initilisation and delivery of what has been considered at group level highest priority programme of 2016/7, ARP
• Includes mandate, budget, resource profile, deliverables both technical and process
• Stakeholders internal, external and offshore
• Technical Recovery, including ABAP system short dumps across production landscapes implementing many first-time processes and working practices ensuring collaborative approach between npower, IBM AMS, Wipro AMS, SAP UK, SAP GE, contractors and innogy
• Achieved >90% reduction in system errors & >95% reduction in database utilisation within Process Integration
• Budget, process and administration governance with controlling and tooling such as Compass (Prince2 based), Project online, Service Now and HPQC
• Knowledge transfer of deliverables through RCA’s, blueprints and KT workshops
• Creation of innogy, SAP CC with key role in defining initial scope, resources, profiles, process and adoption
• This also included required technical and business intelligence and reengineering of process to ensure enablement of SAP CC personnel
• Recruitment included job descriptions, agency engagement and interviews
• Key in delivery of over 65% of external successful candidates in 6 months
• E2E interim tracking solution to allow full visibility of tickets from conception to warranty including defining initial milestones for each type of delivery to allow comprehensive pipeline visibility
• Delivered key technical information for contract inclusions for 2017 AMS contracts
• ARP project lead and programme lead cover during key milestones
• 100+ personnel

• Key member on steering committees and PM mentor - SAP PI, SAP CRM & VOIP/SIP implementations
• Business and technical SAP Project Manager and responsible for complete business integration between offices in United Kingdom and Ireland, including ERP, EDI, Websites, e-commerce, Business Intelligence, DR & Business Continuity
• Reporting and accountable to Project Sponsors and Steering Committee
• Meeting chair for senior manager project team across all departments
• Direct reports of all System Project Managers internally and external partners
• Replacing and integrating all current systems, processes, and personnel
• IT Manager responsible & accountable
• 3 direct reports, team of 14
• Replacement of internal BlackBerry setup to a Cloud based Microsoft email exchange & video conferencing
• Responsible for project and department team build, knowledge skill sets and staff retention
• SAP ECC Projects: Rebates, SSCC, new country trading, VAT, pricing conditions, non-stock purchasing to invoice, master data creation and management, marketing recoverable, acquisitions etc
• SAP PI Projects: Integrations, Orders, dispatch, ASN, Invoices, remittance, debit, credits, forecasts, purchase orders, workflow, system to system, websites, customer feeds, vendor reporting etc
• Customers & Vendors include Amazon, Sainsbury’s, ASDA, Dixons, Argos, Wilko, Shop Direct, RS Components, Ebuyer, SanDisk, Symantec, Red Hat, Insight
• Cultivated strong relationships with clients to secure repeat business.

• Providing leadership and direction for all IT BAU and development activities
• Senior accountability for management of key projects on-time, on-budget & to requirements
• Demonstrated advanced technical knowledge in coordination of infrastructure redevelopments, ERP system implementations, domain segmentations and software automation projects
• Responsible for IT departments alignment to align with business strategy
• Pivotal role in major project to integrate EDI with SAP leading on to take ownership all SAP systems & change
• Working in close cooperation with senior management team in planning/delivery of Group infrastructure developments
• Retaining overall responsibility for management of network security, in line with best practice methods
• Re-engineer entire technology architecture, leading to improved results in terms of performance, stability, and cost
• Focal point of leadership and guidance across all IT operations in Austria, Belgium, France, Germany, Hong Kong, Italy, Japan, Spain, Sweden, Taiwan and UK