Stephen Ferguson
Glossop,Derbyshire
Summary
Dynamic and highly experienced Duty Manager with over 10 years of international hospitality, leisure, and aquatics leadership experience across the USA, France, and the UK. Proven ability to manage large, diverse teams while maintaining exceptional standards in guest experience, health and safety, operational efficiency, and staff development. Skilled in high-pressure decision making, pool operations, customer relations, and leading teams of up to 50 staff. Strong communicator with a passion for developing people and delivering exceptional service
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Waterfront Director
Camps Equinunk and Blueridge
Equinunk, PA , United States of America
05.2015 - 09.2025
- Progressed from Lifeguard to Waterfront Director, overseeing all aquatic operations.
- Managed team of 50 lifeguards across lake activities and three outdoor pools.
- Designed and implemented ongoing lifeguard training programmes and swim curriculum development.
- Coordinated safe and structured swim sessions for up to 150 campers simultaneously.
- Ensured compliance with US health, safety, and emergency standards.
- Oversaw opening, closing, and maintenance of all pool and lake facilities.
- Made decisive actions in high-pressure environments regarding safety and camper wellbeing.
- Developed strong multinational teams, enhancing staff competence annually.
Deputy Hotel Manager
Skibound LTD
Les Menuires, France
11.2018 - 04.2025
- Progressed from Assistant Manager to Deputy Hotel Manager overseeing guest experience in high-volume hotel, ensuring exceptional service and satisfaction.
- Managed and developed team of up to 25 staff across bar, restaurant, housekeeping, and kitchen.
- Maintained high standards in room cleanliness, food quality, and guest service.
- Handled guest complaints swiftly and professionally to uphold reputation.
- Supported daily operations for restaurant generating up to €15,000 daily and €1.4 million seasonally.
- Ensured operational consistency during peak periods in fast-paced environment.
- Strengthened staff performance through coaching, mentoring, and targeted training initiatives.
Duty manager
Parkwood Leisure
Glossop, Derbyshire
11.2014 - 11.2024
- Responsible for operational safety, cleanliness, customer service, and sales.
- Managed pool operations, lifeguard supervision, and day-to-day facility management.
- Ensured positive and smooth experience for centres users
- Oversaw shift organisation, building checks, and issue resolution as needed.
Pool Supervisor - Queen Mary 2 - Cunard Line
Carnival Uk
Southampton, Hampshire
11.2017 - 01.2019
- Ensured guest safety and satisfaction across three onboard pools and spa facilities.
- Maintained stringent health and safety standards on international cruise ship.
- Delivered exceptional customer service to guests from varied cultural backgrounds.
Education
Bachelor of Arts - Sport Management
Manchester Metropolitan University
Manchester, England 09.2009 - 06.2012
Skills
- Duty & Operational Management
- Staff Training & Development
- Health & Safety Compliance
- Customer Experience & Guest Relations
- High-Pressure Decision Making
- Pool Operations & Risk Management
- Team Leadership (up to 50 staff)
- Scheduling & Delegation
- Front-of-House Support
- Problem Solving & Conflict Resolution
- Multicultural Team Management
- Program Design & Operational Planning
Affiliations
- Running, Cycling, Swimming (training for a half Ironman)
Languages
English
Native
Spanish
Advanced
French
Intermediate
Volunteering
Volunteer English Teacher – Ukrainian students
References
References available upon request.
Timeline
Deputy Hotel Manager
Skibound LTD
11.2018 - 04.2025
Pool Supervisor - Queen Mary 2 - Cunard Line
Carnival Uk
11.2017 - 01.2019
Waterfront Director
Camps Equinunk and Blueridge
05.2015 - 09.2025
Duty manager
Parkwood Leisure
11.2014 - 11.2024
Bachelor of Arts - Sport Management
Manchester Metropolitan University
09.2009 - 06.2012