Stephen Donald
Widnes,Cheshire
Summary
Experienced Telephone Technician with knack for troubleshooting and resolving complex issues swiftly. Elevated customer satisfaction by implementing streamlined processes and reducing downtime. Known for clear communication and excellent problem-solving skills, ensuring smooth operations and client trust.
Overview
46
46
years of professional experience
Work history
Telephone technician
Openreach
Widnes, Cheshire
03.1989 - Current
- Responded swiftly to emergency situations ensuring minimal disruption to telephone services.
- Provided seamless connectivity with installation of multiple line telephones in corporate offices.
- Followed strict safety guidelines whilst performing high-risk duties; minimised occupational hazards considerably.
- Communicated effectively with customers about technical problems-explained solutions clearly and concisely,.
- Troubleshot faulty equipment, restored normal function quickly.
- Laid underground cables according to specifications, achieving quality and safety standards.
- Adhered to industry regulations to maintain compliant health and safety practices.
Process operator
Alma Products
Runcorn, Cheshire
01.1988 - 03.1989
- Assisted in training of new operators, enhancing team productivity.
- Kept detailed records of operational data, ensuring accuracy throughout process.
- Carried out routine checks for identifying potential problems, ensured uninterrupted production.
- Handled hazardous substances carefully resulting in zero accidents during tenure.
- Conducted regular system inspections, resulted in prevention of unexpected breakdowns.
- Worked flexibly across various shifts providing continuous support to overall plant operations.
- Performed regular machine cleaning tasks to prolong equipment life span.
- Operated control panels efficiently for streamlining overall process flow.
Machine operator
RKB Engineering
Widnes, Cheshire
05.1980 - 10.1987
- Conducted quality control checks, maintaining high product standards.
- Loaded raw materials onto machines, facilitating continuous production.
- Identified and resolved machine malfunctions for enhanced productivity.
- Implemented safety measures for reduced workplace accidents.
- Enhanced longevity of machines through regular oiling and cleaning.
- Performed minor repairs on machinery, reducing need for external technicians.
- Adjusted machine settings to optimise performance.
- Monitored machine function and performance, quickly diagnosing malfunctions to reduce operational downtime.
- Set up and operated machine tools to produce precision parts within allotted timeframes.
Education
CSE - Mathematics
Fairfield High School
Widnes05-1980
CSE - Drama
Fairfield High School
Widnes05-1980
CSE - Metalwork
Fairfield High School
Widnes05-1980
CSE - Woodwork
Fairfield High School
Widnes05-1980
CSE - History
Fairfield High School
Widnes 05-1980
English - CSE
Fairfield High School
Widnes05-1980
CSE - Science
Fairfield High School
Widnes05-1980
Skills
- Line installation
- Telephony software knowledge
- ADSL and broadband knowledge
- Installation of telephone lines
- Wireless networking understanding
- Telecommunication systems knowledge
- Decision making capacity
- Equipment testing competence
- Communication protocol understanding
- Technical literacy
- Telecom infrastructure familiarity
- Field technician experience
- Empathy and patience
- Diagnostic Testing
- Customer Service
- Connections and disconnections
Additional Information
Im hard working, confident and have during my 37 years at BT/Openreach worked as a singleton worker, but have also worked well when we needed to help other as part of a team when required. My communication and interaction skills have been used on a daily basis when working in customer homes and throughout the business community.
Im always willing to learn new skills and can follow instructions and be trusted to complete any task set for me
Timeline
Telephone technician
Openreach
03.1989 - Current
Process operator
Alma Products
01.1988 - 03.1989
Machine operator
RKB Engineering
05.1980 - 10.1987
CSE - Mathematics
Fairfield High School
CSE - Drama
Fairfield High School
CSE - Metalwork
Fairfield High School
CSE - Woodwork
Fairfield High School
CSE - History
Fairfield High School
English - CSE
Fairfield High School
CSE - Science
Fairfield High School