Stephen Devine
Watford,Hertfordshire
Summary
Motivated Manager with excellent knowledge and broad experience across various services in the Homeless sector. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Strong advocate for service user "voice", ensuring that Service users are represented at every level.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Outreach Plus Manager
New Hope
Watford, Herts
09.2021 - Current
- Conducted audits and risk assessments to achieve regulatory compliance.
- Embedded PIE principles in service, ensuring we work in a person centred and trauma informed way.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for employees and volunteers, delivering operational efficiency whilst remaining within budget.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Prioritised activities to deliver programmed work within scheduled time and budget.
- Participated in various strategic planning meetings, engaged stakeholders and managed internal and external relationships to support Service delivery.
- Prepared and presented reports, strategies and recommendations for consideration by senior management and external stakeholders/commissioners.
- Planned and managed resources and budget to support and deliver objectives.
- Created and implemented best practice policies and processes to aid operational performance.
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve predefined service levels.
- Resolved complex issues with strong analysis and investigations.
- Prepared rotas and assigned workloads to achieve service targets.
- Devised and implemented improvements to service procedures, improving service user satisfaction.
Haven Manager
New Hope
Watford, Hertfordshire
01.2018 - 09.2021
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Embedded PIE principles in service, ensuring we work in a person centred and trauma informed way.
- Managed staffing schedules for a number of employees and volunteers, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Redesigned service multiple times during Covid pandemic to best suit service user needs..
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Participated in various strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
- Planned and managed resources and budget to support and deliver objectives.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Aided senior leadership by recommending corrective actions and improvements to service operations.
Sanctuary Assistant Manager
New Hope
Watford, Hertfordshire
02.2016 - 01.2018
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Embedded PIE principles in service, ensuring we work in a person centred and trauma informed way.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Addressed Service User issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal Service levels.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Motivated management and staff teams to consistently deliver high quality, service user-focused service.
- Enforced company policies and guidelines for all employees and service users
Support Worker
New Hope
Watford, Hertfordshire
09.2013 - 02.2016
- Monitored individuals' progress, continuously updating and adjusting Support plans to meet health and wellbeing needs.
- Led group activity programmes to support independence and encourage community inclusion.
- Conducted one-to-one and group support sessions, helping service users to achieve support plan objectives.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised support plans.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
Education
Bachelor of Arts - English Literature
University of Aberdeen
Aberdeen 09.1994 - 06.1998
O Levels - Various including English and Maths
Grange Park School
Watford, Hertfordshire 09.1980 - 06.1985
Skills
- Understanding of Local Authority and Governmental Homeless/Housing legislation
- Working with Stakeholders and Commissioners, as well as partners to embed the Watford Single Homeless Pathway
- Coaching leadership
- Championing Person Centred approach
- Performance development planning
- Workforce development
- Conflict resolution
Timeline
Outreach Plus Manager
New Hope
09.2021 - Current
Haven Manager
New Hope
01.2018 - 09.2021
Sanctuary Assistant Manager
New Hope
02.2016 - 01.2018
Support Worker
New Hope
09.2013 - 02.2016
Bachelor of Arts - English Literature
University of Aberdeen
09.1994 - 06.1998
O Levels - Various including English and Maths
Grange Park School
09.1980 - 06.1985
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