Stephen Davies
Shipley,West Yorkshire
Summary
Analytical and driven individual ready to leverage strong problem-solving abilities and keen eye for detail. Skilled in data visualisation and statistical analysis, combined with proficiency in SQL and Excel. Committed to delivering actionable insights and driving data-driven decisions.
Overview
27
27
years of professional experience
13
13
years of post-secondary education
Work history
Data analyst
Santander UK
Bradford, West Yorkshire
2020.01 - Current
- Utilised SQL to extract relevant information for reporting purposes.
- Streamlined data processing with automation techniques.
- Developed advanced knowledge of Excel and Access.
- Collected and analysed complex datasets for business strategy enhancement.
- Analysed patterns in large volumes of data, provided key insights.
- Managed confidential databases, ensured secure handling of sensitive information.
- Collaborated cross-functionally to meet project deadlines, delivered consistent results.
- Mitigated risks by identifying and resolving data discrepancies rapidly.
- Created interactive dashboards using Power BI for easy data interpretation and presentation.
- Executed regular maintenance on databases, enhanced overall system performance.
Business support administrator
Santander UK
Bradford, West Yorkshire
2016.02 - 2020.01
- Responsible for production and distribution of Excel reporting to various business areas.
- Worked to tight, non-flexible deadlines.
- Worked on special projects as needed, providing valuable input based on experience and skills.
- Responded proactively to changing demands to provide flexible, reactive business support.
- Managed priorities and resources to achieve service delivery requirements.
Business partner
Santander UK
Bradford, West Yorkshire
2015.02 - 2016.02
- Managed business relationships by establishing and maintaining partnerships with stakeholders in offshore areas.
- Carried out capacity planning reviews in conjunction with forecasting.
- Created internal governance packs reporting on SLA performance.
- Tracked and reported on KPI performance.
- Completed root cause analysis on performance within teams.
Systems administrator
Santander UK
Bradford, West Yorkshire
2011.02 - 2015.02
- Created and maintained BAU control structure for Miro and Process Launcher.
- Controlled access to specific queues within each system.
- Conducted regular audits of systems and software to ensure compliance with established standards.
- Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.
- Communicated effectively with stakeholders, offering technical guidance and support for implementations.
Complaints handler
Santander UK
Bradford, West Yorkshire
2008.01 - 2011.02
- Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for customers.
- Tracked all unresolved complaints, ensuring they were addressed at earliest convenience.
- Adhered strictly to regulatory guidelines during all stages of complaint processing.
- Responsible for quality checking complaint resolution completed by colleagues
Customer administrator
Santander UK
Bradford, West Yorkshire
1997.07 - 2008.01
- Temporary manager of account openings team.
- Responsible for quality checking work of colleagues.
- Worked in various retail departments, dealing with customer requests.
- Assisted on customer helplines when required.
Education
Postgraduate Diploma - Geographical Information Systems
Durham University
Durham 1995.10 - 2006.06
Bachelor of Science - Geography
Durham University
Durham 1992.10 - 1995.06
Skills
- Change implementation
- Advanced Microsoft skills
- Analytical skills
- Risk Management
- Internal control management
- Organisation and planning
- Process mapping
- Technical knowledge
Timeline
Data analyst
Santander UK
2020.01 - Current
Business support administrator
Santander UK
2016.02 - 2020.01
Business partner
Santander UK
2015.02 - 2016.02
Systems administrator
Santander UK
2011.02 - 2015.02
Complaints handler
Santander UK
2008.01 - 2011.02
Customer administrator
Santander UK
1997.07 - 2008.01
Postgraduate Diploma - Geographical Information Systems
Durham University
1995.10 - 2006.06
Bachelor of Science - Geography
Durham University
1992.10 - 1995.06