Stephen Davies
Shipley,West Yorkshire
Summary
Analytical and driven individual ready to leverage strong problem-solving abilities and keen eye for detail. Skilled in data visualisation and statistical analysis, combined with proficiency in SQL and Excel. Committed to delivering actionable insights and driving data-driven decisions.
Overview
27
27
years of professional experience
13
13
years of post-secondary education
Work History
Data analyst
Santander UK
Bradford, West Yorkshire
01.2020 - Current
- Utilised SQL to extract relevant information for reporting purposes.
- Streamlined data processing with automation techniques.
- Developed advanced knowledge of Excel and Access.
- Collected and analysed complex datasets for business strategy enhancement.
- Analysed patterns in large volumes of data, provided key insights.
- Managed confidential databases, ensured secure handling of sensitive information.
- Collaborated cross-functionally to meet project deadlines, delivered consistent results.
- Mitigated risks by identifying and resolving data discrepancies rapidly.
- Created interactive dashboards using Power BI for easy data interpretation and presentation.
- Executed regular maintenance on databases, enhanced overall system performance.
Business support administrator
Santander UK
Bradford, West Yorkshire
02.2016 - 01.2020
- Responsible for production and distribution of Excel reporting to various business areas.
- Worked to tight, non-flexible deadlines.
- Worked on special projects as needed, providing valuable input based on experience and skills.
- Responded proactively to changing demands to provide flexible, reactive business support.
- Managed priorities and resources to achieve service delivery requirements.
Business partner
Santander UK
Bradford, West Yorkshire
02.2015 - 02.2016
- Managed business relationships by establishing and maintaining partnerships with stakeholders in offshore areas.
- Carried out capacity planning reviews in conjunction with forecasting.
- Created internal governance packs reporting on SLA performance.
- Tracked and reported on KPI performance.
- Completed root cause analysis on performance within teams.
Systems administrator
Santander UK
Bradford, West Yorkshire
02.2011 - 02.2015
- Created and maintained BAU control structure for Miro and Process Launcher.
- Controlled access to specific queues within each system.
- Conducted regular audits of systems and software to ensure compliance with established standards.
- Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.
- Communicated effectively with stakeholders, offering technical guidance and support for implementations.
Complaints handler
Santander UK
Bradford, West Yorkshire
01.2008 - 02.2011
- Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for customers.
- Tracked all unresolved complaints, ensuring they were addressed at earliest convenience.
- Adhered strictly to regulatory guidelines during all stages of complaint processing.
- Responsible for quality checking complaint resolution completed by colleagues
Customer administrator
Santander UK
Bradford, West Yorkshire
07.1997 - 01.2008
- Temporary manager of account openings team.
- Responsible for quality checking work of colleagues.
- Worked in various retail departments, dealing with customer requests.
- Assisted on customer helplines when required.
Education
Postgraduate Diploma - Geographical Information Systems
Durham University
Durham 10.1995 - 06.2006
Bachelor of Science - Geography
Durham University
Durham 10.1992 - 06.1995
Skills
- Change implementation
- Advanced Microsoft skills
- Analytical skills
- Risk Management
- Internal control management
- Organisation and planning
- Process mapping
- Technical knowledge
Timeline
Data analyst
Santander UK
01.2020 - Current
Business support administrator
Santander UK
02.2016 - 01.2020
Business partner
Santander UK
02.2015 - 02.2016
Systems administrator
Santander UK
02.2011 - 02.2015
Complaints handler
Santander UK
01.2008 - 02.2011
Customer administrator
Santander UK
07.1997 - 01.2008
Postgraduate Diploma - Geographical Information Systems
Durham University
10.1995 - 06.2006
Bachelor of Science - Geography
Durham University
10.1992 - 06.1995
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