Stephen Coutinho
Summary
Solution Architect with 13 years of experience in enterprise and solution architecture in the Telecom and Retail Banking domain. Skilled in translating business requirements into detailed designs aligned with strategic technology roadmaps, while leading transformation projects. Demonstrated success in leading diverse, international teams and thriving in fast-paced, multidisciplinary environments. Passionate about helping organizations achieve strategic objectives and business goals. Particularly experienced in system design, API integration, microservices, cloud architecture, and DevOps practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Solution Architect
Tech Mahindra
04.2022 - Current
- Promoted to Tribe Lead position leading 7 squads across 2 value streams.
- Led a talented team of Senior Solution Architects as a value stream lead for Campaign to Lead value stream improving throughput by 100% over 1 year.
- Designed scalable solutions to enable realtime personalisation and marketing capabilities on the web and app using event-driven choreography-based architecture.
- Architected a micro front-end driven commercial portal using microservices and REST API in a multi-brand Mass Market BSS transformation program.
- Trained 45 solution architects on using EA Sparx as a design tool for the program.
- Guided team members in architecture principles, gap analysis, and efficient requirement gathering, demonstrating leadership.
Solution Architect
Tata Consultancy Services
05.2021 - 02.2022
- Designed a transformative solution, converting manual order fulfillment processes into a fully automated system, resulting in a remarkable 30% reduction in order processing time.
- Engineered an event-driven distributed solution integrating 2 ticketing systems leading to 20% reduction in assurance SLA, saving 3 PD per ticket.
- Architected a streamlined SIM supply chain solution to enable SIM delivery for B2C customers.
Consultant
Accenture
12.2016 - 04.2021
- Led a global team of 20 individuals in successfully upgrading the Siebel suite to the IP20 version
- Led multiple transformation projects as a Lead Architect helping client implement critical business initiatives in a time-sensitive environment.
- Performed agile maturity assessment and spearheaded implementation of Agile methodologies, increasing team efficiency by 20%.
- Demonstrated leadership by coaching and mentoring team members to foster self-direction and exemplify best practices, thereby cultivating a high-performing team.
Senior Analyst
Accenture
07.2014 - 11.2016
- Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
Developer/Senior Developer
Infosys Ltd.
09.2010 - 07.2014
Education
Bachelor of Engineering - Electronics And Telecommunications
UNIVERSITY OF MUMBAI
06.2010
Skills
- Agile Methodology
- Stakeholder Management
- Strategic Planning
- Adobe CX
- Frameworx
- JIRA
- Telecom BSS
- Event Driven Architecture
- CRM
- AWS
- EA Sparx
- Gen AI
- Kafka
- Salesforce
- Enterprise Architecture Design
- Microservices Architecture
- Application Modernization
- API Design and Management
- Business Process Analysis
- Solution prototypes
Certification
- TOGAF EA Practitioner
- Siebel Certified Consultant
- BCS ISEB Certificate in BA
- AWS Cloud Practitioner
Timeline
Solution Architect
Tech Mahindra
04.2022 - Current
Solution Architect
Tata Consultancy Services
05.2021 - 02.2022
Consultant
Accenture
12.2016 - 04.2021
Senior Analyst
Accenture
07.2014 - 11.2016
Developer/Senior Developer
Infosys Ltd.
09.2010 - 07.2014
Bachelor of Engineering - Electronics And Telecommunications
UNIVERSITY OF MUMBAI
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