Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Stephen Cook

New southgate London,London

Summary

I've always been a very passionate worker and love to work with a smile across my face. It is key to working hard and being committed to the job in hand, being that the job is the second home in life I consider this factor to be vital to me. I enjoy being a social person getting out and seeing the world for its finer opportunities in life, not night clubs on a Friday night but more of a walk with the dog on a sunny day in the park with a nice clear sky. I also enjoy a bit of exercise on a regular basis in order to maintain a healthier lifestyle and I love to go Go-karting when my wallet allows me to. Please don't be fooled I do like a cheeky drink once in a blue moon too. As a person I am very confident and walk with my shoulders held high in life. I am very easy going as a person and very easy to talk to; I believe after 16 years of retail service and talking to customers face to face each day has helped me with this greatly as I used to be a very shy child when I was younger. When I am at work it is very rare to catch me in a bad mood. I believe it is vital to have a happy atmosphere in the work place as it is key for the customers to see this as it warms them into the environment and impacts them in a positive way. This in term makes the process of business easier and more enjoyable for us both. I am a very quick learner when it comes to new environments and work well under pressure. In my last job we provided multiple types of services in one shop as much as maintaining the work environment and serving customers. Working under pressure has become second nature to me. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

19
19
years of professional experience

Work History

Shop manager

Timpsons
London, United Kingdom
01.2017 - 05.2020
  • Prefix>Role: Shop Operator
  • Completed opening and closing procedures each day.
  • Maintained store cleanliness with detailed checklists and periodic inspections.
  • Led team members in establishing standards of first-class customer service.
  • Trained and managed shop assistants, building strong sales teams through strategic rostering.
  • Hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
  • Maintained exceptional store cleanliness by inspecting till and store sections.
  • Motivated team members to pursue and maximise sales opportunities, boosting revenue.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Addressed customer complaints to resolve escalated issues.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Monitored stock levels, managing inventories and logistics to maximise sales potential.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Recruited and trained personnel, building high-performing team of top talent.
  • Required shop staff to maintain strict visual merchandising standards, maximising sales opportunities.
  • Managed staff logistics and day-to-day store operations for optimised financial efficiency.
  • Performed inventory checks and stocktake duties to maintain updated data.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Evaluated products to select mix meeting current customer demand.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
  • Enforced periodic stock-takes, verifying records against physical goods to resolve errors.

Prisoner custody officer

Serco
London, Wood Green crown
06.2014 - 04.2017
  • Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
  • De-escalated threatening behaviours, using restraint techniques when necessary.
  • Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
  • Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
  • Kept accurate and timely data in prisoner records and carried out other administrative duties.
  • Performed thorough searches of prisoners and cells to reduce contraband items.
  • Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
  • Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
  • Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within correctional centres.
  • Acted as professional role model to other staff and those within prison care.
  • Searched arriving prisoners for contraband and placing valuables for safekeeping.
  • Observed prisoner conduct to detect suspicious behaviour.
  • Kept official prison records in line with established procedures.
  • Supported offenders with rehabilitation programmes for positive prisoner outcomes and optimum public safety.
  • Performed internal and external escort duties of prisoners with meticulous attention to detail to avoid incidents.
  • Identified detainees in need of specialised health and wellbeing support.
  • Supervised groups of prisoners at work, during meals and in recreation periods.
  • Identified vulnerable people in custody and handled instances of self-harmin accordance with SPS Talk To Me protocols.
  • Identified security and safety issues, immediately notifying supervisors of concerns.
  • Supervised prisoners during mealtimes and recreation time to prevent safety issues.
  • Inspected integrity of locks, windows, doors and gates for security purposes.
  • Maintained comprehensive understanding of all rules, policies and laws that governPrison Officer practice.
  • Encouraged prisoners to participate in work and education programmes.
  • Patrolled prison areas to prevent escapes and unauthorised access for secure premises.
  • Recognised signs of bullying and blackmail, taking immediate action to prevent escalation.
  • Understood correctional and law enforcement procedures and terminology for clear communication.
  • Performed spot checks to assess compliance to regulations and provide deterrence.
  • Minimised disruption to other inmates when dealing with prison disturbances.
  • Diligently supervised prisoners throughout shifts including during meal times, recreation periods, sport and work assignments.
  • Escorted new prisoners to designated cells and locked them in.
  • Identified and neutralised security threats in line with official policy.
  • Conducted periodic cell inspections to assess prison standards and identify rule breaches.
  • Helped to implement programmes designed to promote inmate rehabilitation.
  • Monitored orderly visitations, observing encounters and enforcing rules and schedules.
  • Managed prisoner grievances and complaints to conclusion or upward referral.
  • Handled and operated surveillance equipment to support investigations.
  • Understood underlying security issues within designated working areas, successfully managing issues.
  • Received, inducted and discharged prisoners following established procedures.
  • Practiced vigilance when interacting with [Type] prisoners to minimise risk.

Shop manager

Timpson Ltd
London
01.2005 - 12.2014
  • Prefix>Role: Trainee Branch Collage
  • Completed opening and closing procedures each day.
  • Maintained store cleanliness with detailed checklists and periodic inspections.
  • Led team members in establishing standards of first-class customer service.
  • Trained and managed shop assistants, building strong sales teams through strategic rostering.
  • Hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
  • Maintained exceptional store cleanliness by inspecting till and store sections.
  • Motivated team members to pursue and maximise sales opportunities, boosting revenue.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Addressed customer complaints to resolve escalated issues.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Monitored stock levels, managing inventories and logistics to maximise sales potential.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Required shop staff to maintain strict visual merchandising standards, maximising sales opportunities.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Researched and applied proven marketing techniques to drive sales.
  • Evaluated products to select mix meeting current customer demand.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Drove teams to deliver excellent sales-floor service, meeting individual needs for first-class customer experiences.
  • Enforced periodic stock-takes, verifying records against physical goods to resolve errors.
  • Determined strategic direction of organisation based on industry knowledge and market research.

Prisoner custody officer ( officer in control )

Serco
London , Highbury
03.2020 - 05.2022
  • Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
  • De-escalated threatening behaviours, using restraint techniques when necessary.
  • Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
  • Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
  • Kept accurate and timely data in prisoner records and carried out other administrative duties.
  • Performed thorough searches of prisoners and cells to reduce contraband items.
  • Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
  • Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
  • Acted as professional role model to other staff and those within prison care.
  • Searched arriving prisoners for contraband and placing valuables for safekeeping.
  • Observed prisoner conduct to detect suspicious behaviour.
  • Kept official prison records in line with established procedures.
  • Supported offenders with rehabilitation programmes for positive prisoner outcomes and optimum public safety.
  • Performed internal and external escort duties of prisoners with meticulous attention to detail to avoid incidents.
  • Mentored individuals to minimise likelihood of re-offending.
  • Identified detainees in need of specialised health and wellbeing support.
  • Supervised groups of prisoners at work, during meals and in recreation periods.
  • Identified vulnerable people in custody and handled instances of self-harmin accordance with SPS Talk To Me protocols.
  • Identified security and safety issues, immediately notifying supervisors of concerns.
  • Supervised prisoners during mealtimes and recreation time to prevent safety issues.
  • Inspected integrity of locks, windows, doors and gates for security purposes.
  • Maintained comprehensive understanding of all rules, policies and laws that governPrison Officer practice.
  • Encouraged prisoners to participate in work and education programmes.
  • Patrolled prison areas to prevent escapes and unauthorised access for secure premises.
  • Recognised signs of bullying and blackmail, taking immediate action to prevent escalation.
  • Understood correctional and law enforcement procedures and terminology for clear communication.
  • Performed spot checks to assess compliance to regulations and provide deterrence.
  • Minimised disruption to other inmates when dealing with prison disturbances.
  • Diligently supervised prisoners throughout shifts including during meal times, recreation periods, sport and work assignments.
  • Escorted new prisoners to designated cells and locked them in.
  • Identified and neutralised security threats in line with official policy.
  • Conducted periodic cell inspections to assess prison standards and identify rule breaches.
  • Helped to implement programmes designed to promote inmate rehabilitation.
  • Monitored orderly visitations, observing encounters and enforcing rules and schedules.
  • Managed prisoner grievances and complaints to conclusion or upward referral.
  • Handled and operated surveillance equipment to support investigations.
  • Understood underlying security issues within designated working areas, successfully managing issues.
  • Received, inducted and discharged prisoners following established procedures.
  • Practiced vigilance when interacting with [Type] prisoners to minimise risk.
  • Defined and implemented organisational policies, rules and regulations.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Attended public speaking events to deliver presentations.
  • Kept sensitive intelligence safe and secure from unauthorised access.

Duty superviser

Screwfix
New southgate, London
05.2022 - Current
  • Supervised activities of workers and enforced safety regulations.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Acted as point of contact and motivation for employees.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Improved workplace safety to reduce accidents and near-misses.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Coordinated employee schedules and handled resource management to remove barriers to productivity.
  • Logged daily activities and notable incidents during production shifts.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
  • Coordinated activities for team of various manufacturing workers.
  • Established and maintained organised working environment for team of 5+.

Education

GCSEs -

Sailsbury school
Edmonton
07.2005

Skills

  • Health and Safety Compliance
  • Customer Service
  • Product knowledge
  • Refund and exchange processing
  • Attention to Detail
  • POS Systems
  • Leadership
  • Issue resolution
  • Employee management
  • Training and Development
  • Quality Assurance
  • Performance Management
  • Inspiring leadership
  • Goal-oriented
  • Target-driven
  • Team supervision
  • Workforce training

Custom

Please If you have any questions please don't hesitate to get into contact with me.

King regards

Stephen cook

Timeline

Duty superviser

Screwfix
05.2022 - Current

Prisoner custody officer ( officer in control )

Serco
03.2020 - 05.2022

Shop manager

Timpsons
01.2017 - 05.2020

Prisoner custody officer

Serco
06.2014 - 04.2017

Shop manager

Timpson Ltd
01.2005 - 12.2014

GCSEs -

Sailsbury school

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Stephen Cook