Stephen Clews
Bromsgrove
Summary
Dedicated Senior Manager with over a decade of experience in a management performance role. Offering a range of skills in retail management & customer service, with the ability to provide direction and leadership within a fast-paced retail environment.
Overview
16
16
years of professional experience
Work History
Senior Store Manager
Poundland
Stratford-upon-Avon, Warwickshire
04.2024 - Current
- Provide excellent customer service ensuring customer satisfaction.
- Coordinated daily operations, enhancing efficiency in the workplace.
- Training and develop retail staff to deliver exceptional service and meet customer goals.
- Assist in visual merchandising and maintaining store appearance.
- Established health and safety guidelines within store premises, promoting safe working conditions.
- Managed high-value inventory to reduce loss and increase profit margin.
- Collaborate with Regional Manager to develop strategies for increasing sales & profitability.
Senior Manager
Morrison's
Sheldon
05.2023 - 04.2024
- Conducting staff appraisal's to provide adequate feedback to each staff member and their performance.
- Stock ordering to replenish store shelves to a high standard.
- Coordinated employee schedules to facilitate adequate shift coverage and task completion.
- Manage the day to day planning and operations so teams meet their designated targets.
- Provide assistance to newly hired staff members to carry out their work duties effectively.
- Maximise the teams potential to deliver exceptional customer service.
- Strong customer service skills, dealing with customer complaints & queries, to resolve issues in a professional manner.
Area Support Manager
McColl's
Bromyard
04.2022 - 05.2023
- Directed and supervised support staff in a multi-site management role.
- A hands-on work ethic, willing to get involved to support other managers and team members.
- Prepared schedules that maximised coverage during key hours.
- Delivering financial performance and strategy across the area.
- Established and implemented effective training programs to maximise team performance.
- Monitored employee and customer interactions to assess quality of service.
- Monitored team performance, providing constructive feedback and recognition where due.
- Implemented quality assurance measures to maintain service excellence.
- The ability to build excellent relationships with teams and customers.
IPC Officer / Covid Test Centre (Bromsgrove)
G4S
Bromsgrove
04.2021 - 04.2022
- Responsible for 15 team members.
- Maintaining social distance of all employees in line with Health & Safety regulations.
- Managerial reporting, ensuring due diligence and staff adhering to company procedures & policies.
Team leader
Morrison's
Bromsgrove
05.2020 - 04.2021
- Manage the day to day planning & operations so that meet their designated targets.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Strong customer service skills, dealing with complaints and ensure all problems are resolved in a professional manner.
Cafe manager
The Boat Shack
Bromsgrove
05.2018 - 05.2020
- Supervised daily activities of 10 café staff members.
- Taking inventory of café supplies and ordering new stock.
- Resolving customer complaints regarding food quality & customer service.
- Cash handling.
Department manager
Morrison's
Bromsgrove
05.2009 - 05.2018
- Maintained positive customer relations by addressing problems, and setting a lead example to provide a satisfactory customer experience.
- Maximising the teams potential ensuring that team members work together to deliver excellent customer service.
- Staff rota scheduling for each staff member and allocate duties based on the needs of the store.
- Performing stock and inventory controls to keep on track of the levels of stock.
- Rotated merchandise and displays to feature new products and promotions.
- Established performance goals for employees and provide constructive feedback.
- Recruited and trained department staff to boost employees productivity.
- Set daily priorities and communicated targets, motivating teams to achieve them.
Education
Skills
- Retail/ Store Management
- Customer Service
- Employee performance management
- Operations planning
- Data-driven decision-making
- Training and Development
- Engaging leadership style
Custom
Personal Information
Timeline
Senior Store Manager
Poundland
04.2024 - Current
Senior Manager
Morrison's
05.2023 - 04.2024
Area Support Manager
McColl's
04.2022 - 05.2023
IPC Officer / Covid Test Centre (Bromsgrove)
G4S
04.2021 - 04.2022
Team leader
Morrison's
05.2020 - 04.2021
Cafe manager
The Boat Shack
05.2018 - 05.2020
Department manager
Morrison's
05.2009 - 05.2018
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