Stephen Byrne
Ravenstone,Leicestershire
Summary
Results-driven professional with expertise in strategic planning, logistical planning, and data analysis. Demonstrates exceptional problem-solving and communication skills, with a proven ability to manage stock, suppliers, and health and safety compliance effectively. Adept at implementing sustainability initiatives. Committed to delivering measurable outcomes under pressure while fostering efficiency and innovation.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Head of Retail and Bars
Levy UK, based at Leicester City FC
Leicester, Leicestershire
2024.10 - Current
- Improved profit margins with thorough analysis of sales data and trends.
- Streamlined operations processes, resulting in improved efficiency.
- Coordinated logistics for smooth operation during peak periods.
- Monitored stock performance and ordered replenishments to meet consumer demand.
- Developed and maintained successful relationships with suppliers for product availability.
- Ensured high standards of customer service through comprehensive staff training.
- Handled customer complaints professionally, ensuring high customer retention rate.
- HSE Lead for site. Maintaining Food hygiene rating of 5 stars.
- ISOQAR Audit for Compass Group UK.
- Sustainability champion for site.
- Supported other sites across sector on operations knowledge.
Retail and Bars Manager
Levy UK, based at Leicester City FC
Leicester, Leicestershire
2016.06 - 2024.10
- Supervised project timelines for timely completion.
- Smooth-running of First draught Frictionless store in Europe.
- Project Lead 29 Self-ordering units.
- Implemented Table ordering units across 43 executive suites.
- Implemented Safety Culture, online event paperwork system.
- Maintained inventory control, reduced stock shortages.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Organised financial and operational data to help with yearly budgeting and planning.
- Represented organisations at seminars, conferences and business events.
- Supported mobilisation at Leicester Tigers, Wolverhampton Wanderers.
- Supported demobilization at Nottingham Forest.
Retail and Cellar Manager
Levy UK based at Motorpoint Arena
Nottingham, Nottinghamshire
2013.10 - 2016.05
- Delegated tasks efficiently to maximise productivity.
- Monitored health and safety measures for guaranteed compliance.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
- Project involvement of two new bars.
Education
Level 5 Operations or Departmental Manager AP04 - Leadership and Management
Innovate Awarding
2021.10 - 2023.06
Level 3 Diploma in Management - Management
ILM
2016.03 - 2017.03
Skills
- Calm under pressure
- Communication skills
- Problem-solving
- Results-Driven approach
- Knowledge of POS Systems
- Knowledge of Labour management systems
- Stock management
- Supplier management
- Health and Safety Compliance
- Data analysis
- Logistical planning
- Sustainability initiatives
Certification
Managing Safely, a course approved and validated by the Institution of Occupational Safety and Health.
Personal Alcohol Licence holder
Compass Group UK certificates, Food Hygiene Level 2, Profit Protection, PCI Compliance, Health and Safety
Allergen Champion
References
References available upon request.
Timeline
Head of Retail and Bars
Levy UK, based at Leicester City FC
2024.10 - Current
Level 5 Operations or Departmental Manager AP04 - Leadership and Management
Innovate Awarding
2021.10 - 2023.06
Retail and Bars Manager
Levy UK, based at Leicester City FC
2016.06 - 2024.10
Level 3 Diploma in Management - Management
ILM
2016.03 - 2017.03
Retail and Cellar Manager
Levy UK based at Motorpoint Arena
2013.10 - 2016.05