Stephen Buttigieg
London,England
Summary
Reliable and vigilant Security Officer with 20 years of experience maintaining safe environments in retail, corporate, events. Skilled in surveillance, incident response, and access control. Holds valid SIA Licence / First Aid Certification. Known for strong communication, calm decision-making, and professionalism under pressure.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metro Bank
London, England
2022.03 - 2026.01
- Managed inbound customer service calls, resolving queries and complaints to maintain high customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related inquiries and feedback, enhancing overall service quality.
- Consistently met service quality targets by maintaining in depth knowledge of bank products, services and best practices.
- Managed all aspects of daily branch operations, supervising a team of 6 banking staff.
- Processed high-value payments, ensuring accuracy to support financial integrity.
Security Officer
John Lewis & Partners
London, England
2014.10 - 2022.01
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Monitored CCTV systems to detect disruptions or unlawful acts, reporting incidents to law enforcement to enhance response times.
- Responded to alarms and investigated disturbances to assess and neutralise potential threats swiftly.
- Enforced company policies on security and confidentiality, addressing violations promptly to mitigate risks.
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Inspected doors, windows, and gates for signs of unauthorised entry during patrols.
- Verified identification for authorised personnel and visitors to property.
- Issued visitor passes and temporary badges, keeping records of entry and exit to maintain security clearance levels.
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Managed crowd control at events, ensuring order and preventing disturbances to uphold safety standards.
- Walked property during busy periods to observe activities and protect assets.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
- Developed clear security policies to protect assets and individuals.
Security Officer
Sainsbury's
London, England
2007.09 - 2014.10
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
- Responded to alarms and investigated disturbances, assessing and neutralising potential threats to ensure safety of personnel and property.
- Inspected doors, windows and gates for signs of unauthorised entry, enhancing overall site security.
- Verified identification for authorised personnel and visitors to property.
- Issued visitor passes and temporary badges, maintaining accurate records of entry and exit to uphold security protocols.
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
Prison Custody Officer
City of Westminster Court
London, England
2002.04 - 2007.07
- Maintained secure custody of prisoners, vigilantly preventing escapes and ensuring safety within the facility.
- Safety & Security: Locking and unlocking cells, conducting searches on prisoners and their cells, and conducting roll counts to ensure all individuals are accounted for.
- Incident Response: Responding to incidents, such as fights or self-harm, using approved control and restraint techniques to de-escalate situations.
- Escort Duties: Assisting with the movement of prisoners to courts, or supervising them in court docks.
- Monitored visitors and conducted scans to detect contraband, ensuring secure access control within the facility.
- Handled prisoner requests and complaints efficiently, ensuring adherence to national and local policies.
- Coordinated with external agencies, including police, probation services, and social workers, to enhance prisoner welfare and support rehabilitation efforts.
- Maintained excellent physical fitness through training and balanced diets.
Education
Diploma in Digital And IT Skills -
South Thames College
London2011-09
Bachelor of Arts - Digital Media Design
London Metropolitan University
London2017-06
Skills
- Customer Service & Communication
- Conflict Resolution & De-escalation
- Team collaboration
- Access Control & Visitor Management
- Incident Reporting & Emergency Response
- Health & Safety Compliance
- CCTV Monitoring & Surveillance Systems
- Patrolling & Risk Assessment
- Policy enforcement
Languages
English
Proficient
C2
Maltese
Proficient
C2
Certification
- Security Industry Authority (SIA) Licence
- First Aid At Work
- Fire Safety
Hobbies and interests
- Physical Conditioning: Gym Training, Running, Outdoor Hiking, Swimming.
- Creativity & De-stressing: Painting, Cooking.
- Mental Relaxation: Gaming, Watching Movies, Listening to Music, Visiting Attractions.
Timeline
Customer Service Representative
Metro Bank
2022.03 - 2026.01
Security Officer
John Lewis & Partners
2014.10 - 2022.01
Security Officer
Sainsbury's
2007.09 - 2014.10
Prison Custody Officer
City of Westminster Court
2002.04 - 2007.07
Diploma in Digital And IT Skills -
South Thames College
Bachelor of Arts - Digital Media Design
London Metropolitan University