Stephen Burwood
Alresford,Essex
Summary
Dedicated and compassionate people manager with extensive expertise in security procedures compliance, data protection act understanding, and public safety awareness. Demonstrates collaborative leadership and influential assertiveness while ensuring safety regulations implementation and crisis de-escalation. Adept at empathetic listening, diversity sensitivity, and legal knowledge to foster a secure and inclusive environment. Committed to advancing public safety through dedication and effective management of diverse teams.
Overview
27
27
years of professional experience
Work history
Senior maintenance technician
E G Lawrence
South Benfleet, Essex
06.2008 - Current
- Conducted root cause analysis to implement long-term solutions for complex issues.
- Installed new equipment safely and efficiently, adhering to strict time constraints.
- Reduced downtime through proactive troubleshooting and swift issue resolution.
- Performed routine machine inspections to ensure operational continuity.
- Delivered training sessions, improving overall team competency levels.
- Conducted thorough equipment testing, ensuring optimum performance.
- Oversaw inventory management, reducing unnecessary expenses.
- Assisted in the recruitment of new technicians to enhance team skills set.
- Saved on repair costs with effective predictive maintenance techniques.
- Implemented new safety protocols to decrease workplace accidents.
- Provided essential support during emergency situations like floods or fires; mitigated potential damages effectively.
- Undertook carpentry jobs such as fixing doors or replacing floorboards to enhance property value.
- Maintained a safe working environment for employees and visitors by adhering to health and safety regulations.
- Investigated reports of wide range of issues as first point of contact.
- Prioritised safe systems of work in line with health and safety policies and method statements.
Collections account manager
JDL Holdings Ltd
Hadleigh, Essex
08.2004 - 05.2008
- Established strong rapport with clients to resolve outstanding payments effectively.
- Integrated latest technology into collections process, enhancing operational efficiency.
- Evaluated complex cases to determine appropriate actions for maximum recoveries.
- Handled client queries proactively, ensuring streamlined communication throughout.
- Improved debt collection efficiency by implementing new strategies.
- Coordinated with legal departments to ensure lawful debt recovery practices.
Supervisor leader
Tiles R Us
Southend on Sea, Essex
09.1998 - 07.2004
- Optimised shift schedules to maintain optimal staffing levels consistently.
- Provided training for new staff to enhance job performance.
- Implemented effective communication strategies to improve team performance.
- Served as a key point of contact for staff queries, encouraging open dialogue.
- Conducted regular performance evaluations, delivering constructive feedback for improvement.
- Organised weekly briefings and debriefings to keep staff informed about project updates.
Education
GCSEs - English
Shoeburyness High School
Shoeburyness, Southend-on-SeaGCSEs - Science
Shoeburyness High School
Shoeburyness, Southend-on-SeaGCSEs - Mathematics
Shoeburyness High School
Shoeburyness, Southend-on-SeaGCSEs - Art
Shoeburyness High School
Shoeburyness, Southend-on-SeaGCSEs - Technology
Shoeburyness High School
Shoeburyness, Southend-on-SeaGCSEs - Religious Education
Shoeburyness High Schoool
Shoeburyness, Southend-on-SeaCertificate of Higher Education - Coshh, Fire Hazards, Health & Safety, Working from heights, working on your own, asbestos awareness
Health & Safety Nebosh
EssexSkills
- Security procedures compliance
- Collaborative leadership
- Data protection act understanding
- Public safety awareness
- Legal knowledge
- Influential assertiveness
- People Manager
- Compassionate
- Dedication
- Diversity sensitivity
- Crisis de-escalation
- Safety regulations implementation
- Empathetic listening
Affiliations
- Metal detecting
- Archery and air rifle shooting
- Victorian artifacts and restoration
- Gardening
References
References available upon request.
Timeline
Senior maintenance technician
E G Lawrence
06.2008 - Current
Collections account manager
JDL Holdings Ltd
08.2004 - 05.2008
Supervisor leader
Tiles R Us
09.1998 - 07.2004
GCSEs - English
Shoeburyness High School
GCSEs - Science
Shoeburyness High School
GCSEs - Mathematics
Shoeburyness High School
GCSEs - Art
Shoeburyness High School
GCSEs - Technology
Shoeburyness High School
GCSEs - Religious Education
Shoeburyness High Schoool
Certificate of Higher Education - Coshh, Fire Hazards, Health & Safety, Working from heights, working on your own, asbestos awareness
Health & Safety Nebosh
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