Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Ella Brooks

Ella Brooks

Hemel Hempstead,Hertfordshire

Summary

I have developed a passion for pursuing a career in the Travel and Tourism industry which led me to studying for a degree in Tourism Management. In selecting my final year modules, I chose the Tour Operating (Mass Market and Niche) module as this is something I would like to specialise in.


During my placement year, I worked in a 5-star hotel in Central London where I gained experience in providing exceptional customer service to high-profile / VIP guests. This included managing customer relationships, handling queries, contributing to commercial activities, participating in promotional events and being the lead presenter of the staff training video.


My current customer-oriented part-time role (to support my studying) has also confirmed my desire to pursue a career in sales and relationship management.

Overview

7
7
years of professional experience

Work history

Sales Assistant

Simmons Bakers
Bovingdon, Hertfordshire
07.2018 - Current

My responsibilities within the bakery are:

  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotion
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities
  • Trusted with supervisory tasks including mentoring junior employees
  • Worked energetically with the team to maintain efficient operations during peak trading hours
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference

Front of House- Guest Relations

Blue Orchid Hospitality
London
06.2022 - 05.2023

Placement year

  • Deliver excellent customer service to all hotel guests by building relationships and trust with them throughout their stay.
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Speaking professionally when interacting with high profile or VIP guests
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Managed in-person and telephone guest enquiries, customer service requests.

Education

Bachelor of Arts - Tourism Management

University of Hertfordshire
Hatfield
09/2020 -

Diploma of Higher Education - Art and Design

West Herts College
Watford
07.2020

GCSE -

Parmiter's School
Watford
07.2018

Skills

  • Customer focussed
  • Upselling expertise
  • Analytical
  • Creative
  • Team orientated
  • Confident communicator
  • Self-starter
  • Innovative
  • Able to multitask
  • Attention to detail
  • Adaptable
  • Superb time management

Accomplishments

  • Top branch sales individual
  • 100% customer satisfaction report
  • Nadine Mehta Award (for leadership)
  • Full school colours (for commitment and leadership)
  • Bronze Duke of Edinburgh

Timeline

Front of House- Guest Relations

Blue Orchid Hospitality
06.2022 - 05.2023

Sales Assistant

Simmons Bakers
07.2018 - Current

Bachelor of Arts - Tourism Management

University of Hertfordshire
09/2020 -

Diploma of Higher Education - Art and Design

West Herts College

GCSE -

Parmiter's School

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Ella Brooks