Summary
Overview
Work history
Education
Skills
References
Timeline
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Stephen Boansi

Islington,City of London

Summary

Experienced retail leader with a strong record of delivering operational excellence, increasing sales, and managing high-performing teams across food retail, general merchandise, and trading operations. Currently Lead Food Manager, responsible for food safety, trading readiness, compliance, and talent development.

Progressed through roles including General Merchandise Manager, Customer & Trading Manager, and Online, gaining a comprehensive understanding of store operations. Skilled in customer relationship management, profit and loss control, crisis response, and risk mitigation.

Proficient in decision-making, inventory management, project scheduling, and payroll administration. Technically adept with retail systems and quick to adapt to new platforms. Committed to delivering results in fast-paced, customer-focused environments and ready to deliver transformative results in the retail industry.

Overview

18
18
years of professional experience

Work history

Food Lead Manager

Sainsbury's
Cromwell Road, London
05.2022 - Current
  • Built a strong rapport with regional managers, leading to a promotion of running the most challenging department in the store, whilst also having to manage other departments.
  • Ensure food safety and trading readiness, diligently following operational compliance set by the Safe & Legal team, for example, following Natasha's Law, or ensuring relevant colleagues are wearing the correct PPE.
  • Worked flexible hours, covering nights, weekends and bank holidays, particularly during holiday seasons.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Focus-on-Availability processes implemented at end-of-day promptly.
  • Achieved Moment-of-Certainty routinely, ensuring stock levels were accurate and waste levels are kept to a minimum.
  • Product recall notices are immediately dealt with, ensuring that all products on shelf are safe and compliant.
  • Continue with professional development by regularly familiarising myself with company policies, such as security tagging lists to minimise shrink, or formal disciplinary processes to mitigate manager misconduct.

Customer Trading Manager (4S)

Sainsbury's
Harringay & Finchley Road, London
01.2020 - 05.2022
  • Managed many different departments throughout the region such as Checkouts (2018), General Merchandise and Clothing (2020), Online (2020), and then Food (2022).
  • Utilised CRM software effectively, improving customer relationship management practices.
  • Implemented and maintained visual merchandising standards set by company to attract customers into the store.
  • Streamlined online inventory management such as through regular product location updates to exceed product availability margins.
  • Managed cash handling duties, reducing discrepancies in financial transactions so that they comply with what goes into the system.

Deputy Manager-in-training

Sainsbury's
Crouch Hill
05.2018 - 01.2020
  • Collaborated with regional managers to achieve organisational goals, meeting the defined KPI targets for the financial year.
  • Enforced company policies for a safe and productive work environment.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Controlled resources by department or project and tracked use with company software, such as the Kronos portal.

Team Leader

Sainsbury's
Crouch Hill
05.2016 - 04.2017
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.

Money Transfer Officer

Unity Link Money Transfer
Tottenham, Haringey
06.2007 - 04.2016
  • Demonstrated professionalism and knowledge whilst dealing with multi-currency transactions.
  • Worked closely with banks and other financial institutions for seamless transaction processes.
  • Developed knowledge of different financial markets to predict currency trends effectively, advising my seniors on running promotions to mitigate high or low exchange rate days.
  • Conducted regular audits to ensure accuracy in all transactions.
  • Entrusted with managing daily cash flow, keeping track of up to 100 transactions by end-of-day.
  • Offered expert advice on foreign exchange deals, boosting client trust and loyalty.

Education

Diploma of Higher Education - Business

City and Islington College
London
/2002 - /2004

Certificate - I.T.

Tech City College
London
/2005 - /2007

Skills

  • Result-Driven approach
  • Established customer relationship management methods
  • Profit and loss understanding
  • Proven crisis handling strategies and risk mitigations
  • Effective decision making
  • Fluent in different company-required software and able to easily familiarise with new software platforms
  • Able to maximise project scheduling
  • Retail payroll management

References

References available upon request.

Timeline

Food Lead Manager

Sainsbury's
05.2022 - Current

Customer Trading Manager (4S)

Sainsbury's
01.2020 - 05.2022

Deputy Manager-in-training

Sainsbury's
05.2018 - 01.2020

Team Leader

Sainsbury's
05.2016 - 04.2017

Money Transfer Officer

Unity Link Money Transfer
06.2007 - 04.2016

Diploma of Higher Education - Business

City and Islington College
/2002 - /2004

Certificate - I.T.

Tech City College
/2005 - /2007

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